Home Surveying レビュヌ 

168
•
TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち5の評䟡

Mohamed did my survey 1st class from start to finish.. I had a few questions and he rang me back immediately.... Would 100% highly recommend!!!! Excellent speedy service 5*****

5぀星のうち5の評䟡

Having never met Matt in the flesh I can only go by the results of the survey of our next home. What an excellent survey, talk about in depth, all his comments were easy to assimilate plus the great p... もっず芋る

5぀星のうち1の評䟡

Total waste of £900 imo. Disclaimers on everything that is most important. Couldn't even look to see if lead pipe is feeding the property because washing up liquid bottles in the way. Heating c... もっず芋る

5぀星のうち5の評䟡

They found cracking in the chimney on a home i intended to buy which may potentially cost a lot of money if i hadnt been shown this i would have bought the property at a massive loss so it was absolut... もっず芋る

䌁業情報

  1. 公認枬量士

圓該䌁業による蚘述

A property survey should be a priority when purchasing or selling a home. Home Surveying is a Royal Institution of Chartered Surveyors (RICS) regulated service offering comprehensive property survey services with a customer-first approach.


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

168件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

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4.4

すべおのレビュヌ

(168)

過去12か月のレビュヌ数: 51ä»¶

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5぀星のうち5の評䟡

Excellent

Very impressed. Paul contacted me the day before the inspection to check if there was anything particular we were concerned about. We spoke on the day and the report (level 2) was sent to me within 2 days. Very detailed, lots of photos, looked very thorough with advice and recommendations on further areas to investigate - it’s an old house.

2023幎10月6日
自発的なレビュヌ
5぀星のうち5の評䟡

First Impressions

Rachel contacted me on the day of the inspection to check if there was anything particular I was concerned about. A nice courtesy. The report (level 2) was then e-mailed to me within 3 days. There is a lot of detail in the report and many pics, which suggests that a fairly thorough inspection was undertaken. No major faults have been identified, although there is a long list of items that it is recommended should receive attention. As the property is about 50 years old I did not feel a Level 3 report was justified. So far, so good. The price seemed very reasonable for the amount of time and effort that seems to have been expended.

2023幎8月17日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Thanks so much for taking the time to leave this review, Patrick. We're delighted to hear that you've been impressed, and really pleased that you've been able to get all of the information you needed.

5぀星のうち1の評䟡

Avoid this company at all costs!!!!!

Avoid this company at all costs!!!!!
They have a habit of lying to their customers. After paying for a survey they eventually contacted the estate agents and arranged a survey for a month in the future! After calling to complain I was told the sellers had chose this date. This was completely untrue. Happy to take your money and make false promises!

2023幎8月14日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Chris,

We’re really sorry that you’re in the situation we’ve discussed on the phone – it’s incredibly difficult when you’re getting conflicting information from different parties, so we understand your frustration.

It’s with this in mind that we went outside of our usual process to refund your payment via bank transfer to ensure you had the funds to rebook with an alternative provider as quickly as possible.

We hope that you are able to get a survey booked in soon and that your property transaction proceeds without too many further problems.

Many thanks,

Home Surveying

5぀星のうち5の評䟡

Very professional and friendly staff

My experience with the staff and this company was amazing!! I got replies back very quickly. The survey was very thorough and included pictures. It made me aware of problems before committing to buying the house. Rachel was amazing and explained everything to me on the phone. As a first time buyer all my worries were put at ease. Overall very professional and friendly staff 😊

2023幎8月7日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

What a wonderful review! Thanks so much for taking the time to write. Rachel is a star!

5぀星のうち5の評䟡

Fantastic service

I have had a survey done for a house previously by another company, which I thought was great. This survey by Home Surveying however, is so much more thorough. It includes photos and detailed description of every area of concern. A fantastic service.

2023幎7月25日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

This is fantastic to hear - thanks so much for taking the time to leave this review, Gordon. We're delighted that we impressed you so much!

5぀星のうち5の評䟡

Fantastic Service

Fantastic throughout, very thorough report and emailed across to us the next day! Great and speedy customer service from Becky throughout. Would absolutely use again.

2023幎7月25日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Thanks so much, Sean - what a lovely review! Becky is our hero!

5぀星のうち1の評䟡

Not a good report

Recieved report

Surveyor assumed mains drainage but didn't pick up private drainage. I thought the obvious clue would be house about 1850. How many would be on main drainage in a semi rural area with 4 houses. Surveyor could have asked owner

I received the valuation but it was based on the incorrect report!

Is there any other errors in the report is my question

2023幎7月17日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Dear Ian,

We’re sorry to see from your reviews that you’re unhappy with your experience with us to this point. Thank you for emailing us this week, too.

The purpose of our surveys is to provide you with the information you need to make informed decisions, and to give you peace of mind when you make a purchase – we are very keen to make sure we provide you with that.

As you will see, we have come back to you regarding the valuation, and have launched an investigation into the drainage. This investigation will also ensure that any other issues have been covered in full by the report.

If you have any other queries, please feel free to reply to our email, or call us directly on 01332 412571.

Many thanks,

Home Surveying

5぀星のうち5の評䟡

Would use again

Carried out a survey on a house I was purchasing. Highlighted damp issue, couldn't see from the naked eye, got a damp specialist in and was quoted £2000 to put it right so glad I found out before I committed. Fast turn around would use again..friendly staff not too pushy.

2023幎6月28日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Sarah,
Thank you so much for taking the time to write us such a lovely review. This is a great story about the value of paying for an expert to come and survey your property - we're glad you got the information you needed!
Thanks for choosing us.
Home Surveying

5぀星のうち5の評䟡

Thoroughly recommended 👏👏

The service we recieved was first class and straight forward. After contacting Becky Anderson the survey was scheduled and completed on the Thursday and then we had contact from our surveyor (Phoebe Flook) early this next day with a chat about her findings and then her comprehensive report was emailed to me on the Saturday! First class service, much appreciated, thanks Becky, Phoebe and Danielle ...🙏👏👏👏👏

2023幎7月6日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi John,
Wow - what a lovely review! Thank you so much. Becky, Phoebe and Danielle are all delighted - and we're super proud of them.
Thank you!
Home Surveying

5぀星のうち5の評䟡

Great experience

Easy company to use, great communication, great pricing, get response times, and the surveyor was knowledgeable, polite and friendly.

2023幎6月26日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Danielle,
Thanks for taking the time to write us such a great review - we appreciate you choosing to work with us, and sharing your experience in this way is invaluable to us. Thank you!
Home Surveying

5぀星のうち5の評䟡

Excellent service 


Really pleased ,we got an email with a quote recommending which level of survey we would need for the property we were purchasing and a very cheap price compared to everyone else, I phoned up straight away to inquire and hayley was really friendly and helpful and took payment the survey was then booked for the following week the guy then phoned me on the day of the survey to let us know how it went then the report was emailed to us the following morning an excellent very fast service I would definitely recommend 😀

2023幎6月26日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Karen,
This is a great review - thanks so much!
Being willing to recommend a business like ours is the biggest compliment you can pay us - thank you. Fantastic to see that Hayley was so helpful, too.
Home Surveying

5぀星のうち5の評䟡

I had to get my valuation extended

I had to get my valuation extended, and this was dealt with in a timely manner. Hayley was very helpful.

2023幎6月20日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Thanks Kel - it's great to hear that Hayley was so helpful. She's a superstar :)

5぀星のうち5の評䟡

Fast and efficient

Fast, efficient service for my valuation. Staff were friendly and very helpful, would recommend

2023幎6月26日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Thanks so much for taking the time to leave this review - our biggest hope is that a customer would be willing to recommend us to their friends and family, so this is a huge compliment! Thanks :)

5぀星のうち5の評䟡

Excellent.

I can't fault the service I received from Becky. She contacted before the survey to ask if I had any specific concerns, and again as soon as she had completed the survey. The written report was received the next day. More than happy.

2023幎6月20日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Judy.
This is lovely to hear. Becky is an absolute superstar, and we're delighted that you got everything you needed from us. Thanks so much for taking the time to leave such a great review!
Home Surveying

5぀星のうち5の評䟡

Quick turnaround on inspection to report

Survey completed and report emailed on the same day which makes up for the 3 weeks we had to wait. Report was what was expected as didn’t expect any issues to be found. My only comment would be don’t say upon quote that you have good availability in my area, get me to pay and then tell me it’s a 3 week wait - that’s not good availability in my opinion but was too late as you’d taken the money!

2023幎6月19日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Dawn.
Thanks so much for taking the time to leave this review. We're delighted that the report got turned around quickly once it had been done, and that it gave you the peace of mind that everything was as it seemed.
We've passed your feedback on to the team to monitor timescales and availability notices going forwards - it's really helpful to see read your thoughts from a customer's perspective to see how we can improve things in the future. If you have any other thoughts, please feel free to give us a call to discuss on 01332 412571.
Thanks so much.
Home Surveying

5぀星のうち5の評䟡

Speedy, efficient, helpful :)

One of the only survey companies that didn't harass us! Just sent the quote over then waited patiently until we needed them. Then they were super quick, getting our survey arranged in a matter of days. The survey took place on the Friday before a bank holiday weekend and we had the report back on the Monday - super speedy and efficient! We also got a call from our surveyor, James Winton, who went over the main points of the report with us which was really helpful. Overall really happy - thank you! :)

2023幎5月26日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Kia,
This is a lovely review - it's great to hear that we got the balance right for you!
James is one of our favourites, so we're really glad you got everything you needed from him.
Thanks so much.
Home Surveying

5぀星のうち1の評䟡

Waste of money and time

Avoid them at any cost. The surveyor missed several flat defects upon inspection. They missed spots on the ceiling that were painted over. Windows ledges had moisture (measured later using a damp meter) and were heavily damaged because of that. Both might be related to a leakage coming from the flat above which is still being investigated. This is just to mention a few. We raised a complaint and they came back to us saying that "the inspection was preceded by a period of dry weather". We had two contractors coming in to inspect the flat and they both agreed that this type of damage would have not taken place in the 7 weeks from the survey to completion but it was definitely a pre-existent problem. Absolutely unprofessional.

2023幎3月6日
自発的なレビュヌ
Home Surveying ロゎ

Home Surveying からの回答

Hi Marco,

Thanks for taking the time to leave this review. We’re really sorry that you have had such a frustrating experience since moving in to your new home.

As you know, we have investigated this internally, and while we have the upmost sympathy for the situation you are in, it is important to reiterate that our Surveyors are only ever able to inspect a property’s condition at the time they are in attendance. With a significant gap between survey and completion, there is always a possibility that new problems may arise, or previously hidden problems come to the surface.

If you would like to discuss this further, we’d be more than happy to speak to you again on 01332 412571. Either way, we hope your issues with your new home are resolved as soon as possible.

Thanks,

Dale

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