Saxo Group - Saxo UK レビュー 

Saxo Group - Saxo UK からの回答

2026年8月12日 に更新

Good day,

Thank you for taking the time to write us a review.

We are pleased to hear that you were satisfied with our colleague Melisa and her assistance. We greatly appreciate your feedback and nonetheless hope to continuously improve ourselves.

For further questions, we are happy to assist you at +41 58 317 95 00.

Sincerely,

Lukas | Client Services

Saxo Group - Saxo UK からの回答

2026年7月27日

Hi IXUS,

We’re very sorry to read your comments and to hear how stressful this experience has been for you.

We have now reviewed your case in detail. To clarify the situation:

- For ISA transfers out, the process must be initiated and driven by the receiving provider.
- We had not received any transfer request or communication from receiving provider, so we were not aware that a transfer had been instructed until you contacted us directly.
- We work with the receiving provider regularly and they have established contact routes for sending such requests. Our standard process is to act promptly once we receive a valid transfer instruction from the receiving provider.

Since speaking with you, we have been actively looking at ways to reach out to the receiving provider directly so that we can help get the transfer moving, even though the formal process requires them to contact us.

Regarding your experience with our customer service:

- We are currently reviewing the call recordings and internal logs to understand exactly what happened on the call where you felt the line was terminated prematurely, and whether our standards were met.
- We are also reviewing the online complaints form journey you mentioned. The intention is not to block complaints in any way – complaints can always be raised via phone, secure message, or email as well as via the form – and we will address any usability issues you have highlighted. We are also now handling your complaint formally and it will follow our standard complaints procedure.

We take our obligations under the FCA’s Consumer Duty and Treating Customers Fairly very seriously. Your feedback has been escalated internally so we can learn from this and improve both our processes and our communication.

Kind Regards
Saxo Team

Saxo Group - Saxo UK からの回答

2026年7月20日

Hi Dave, 

That’s really lovely to hear – thank you for taking the time to share such positive feedback. I’m delighted Monika was able to resolve your issue quickly and in such a polite manner.

Since you’ve had a good experience with us, if you have any friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.

Thank you again!

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月20日

Hi there, 

Delighted to hear that – thank you for the kind words. I’m very pleased we were able to get everything sorted for you quickly and in a professional manner.

If you have any friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in the UK.

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月16日

Hi Stephen, 

That’s absolutely wonderful to hear – thank you for the lovely feedback! I’m chuffed to bits that we were able to get to the bottom of the issue so quickly and sort it for you.

Since you had a great experience, if you have friends, family or colleagues who might appreciate the same level of support and platform access, you’re very welcome to refer them to Saxo. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.

Best regards
Jessica

Saxo Group - Saxo UK からの回答

2026年7月15日

Hi Zlata,

That’s brilliant to hear – thank you so much for sharing this!

Sounds like Aditi was absolutely on the ball: problem understood by 9:15 AM, clear updates, honest about the timeline, and still getting back to you promptly. That’s exactly the sort of service we want you to experience, and your feedback will definitely be passed on to her (and no doubt make her day).

Since you’ve had such a positive experience, you might be interested in our UK Referral Programme:

• As a UK-based client, you can refer friends or family to Saxo.
• When they open and fund an account and meet the programme conditions, both you and your friend will receive commission credits worth 500 GBP.
• To find your personal referral link and current offer, simply log in to Saxo Trader Platform and: Go to My Profile and click on Refer a Friend section.
• Check for the “Invite a Friend” tab, here you can copy and paste your unique referral link and share it with the person you want to refer.

Thank you again for the lovely feedback. 

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月9日

Hi Mal, 

This absolutely made our day – thank you.

We’re thrilled to hear that you value the professional and personalised account management we provide for serious investors and traders, and that you’ve noticed the positive changes since the recent Safra acquisition.

Lucy will be over the moon with your special mention – we’ll make sure your feedback is shared with her and the wider team.

If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.

Thanks again for being a Saxo client and for taking the time to share such fantastic feedback.

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月8日

Hi Crawford, 

Love this – that’s exactly the kind of start we hope new clients have. It’s great to hear that the introductory call cleared your questions and gave you what you needed to move forward with confidence.

Since you’ve had a good first experience, if you know friends, family or colleagues in the UK who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for GBP 500 each in Commission Credits, in line with the current UK referral campaign.

Thank you again for the lovely feedback. 

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月8日

Hi Michael, 

Thank you for such a thoughtful and detailed review. It means a lot to hear this from someone who has been with Saxo for many years. Knowing that you find the platform reliable across asset classes, appreciate the research and layout, and feel well supported by both our customer service and relationship managers is exactly the kind of long‑term experience we aim to deliver. Your recommendation really counts.

Since you’ve had a positive journey with us over the years, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.

Thank you again for the lovely feedback!

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月8日

Hi Balbir, 

Love this feedback – thank you for sharing it. It’s great to know your move to Saxo has started off on the right foot and that you’ve felt well looked after throughout the process. That kind of experience is exactly what we want new clients to have when they join us, and it’s what we aim to deliver consistently.

Since you’ve had a positive start with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.

Thank you again for the great review. 

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月6日

Hi Mark, 

Love this – thank you for taking the time to share it!

“Easy onboarding, broad range of instruments, and a friendly follow-up call” is exactly the kind of experience we aim to deliver, so it’s great to hear this matched what you felt on your side.

Also, since you mentioned that this type of service makes a real difference:

If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年7月6日

Hi there, 

This doesn’t sound like a false review at all – it sounds like exactly the relationship we want with our clients. Thank you for trusting us and for letting us help you get comfortable with the app; hearing that you “wouldn’t go anywhere else” genuinely means a lot.

Also, since you mentioned that this type of service makes a real difference:

If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年6月25日

Hi Stephen, 

That’s such a fantastic message to receive – thank you so much for taking the time to write this feedback and for your very kind words. I’m really glad that Jaya were able to get everything sorted so you could trade the same day, and that the walkthrough on transfers and new processes was helpful.

If you ever find yourself stuck again (or just want a second pair of eyes on something), you know where to find us.

Also, since you mentioned that this type of service makes a real difference:

If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits according to the current campaign in your region.

Thanks again for the 5 stars – much appreciated!

Best regards
Jessica

Saxo Group - Saxo UK からの回答

2026年6月22日

Hi Aiden, 

Love to hear that you’re enjoying the platform and our customer service – we’ll definitely take that as a 5‑star review!

Since you’re having a great experience, this might be the perfect time to share it:
Refer a Friend – You Both Get £500 in Commission Credits
Here’s how it works:

1. Invite a friend to open a Saxo account using your unique referral link / code.
2. Your friend funds and starts trading (subject to the referral program’s minimum funding and activity requirements).
3. Once the conditions are met:
• You receive £500 in commission credits, and
• Your friend also receives £500 in commission credits.

You can find your unique referral link under My Profile>Refer a Friend.

These credits are applied towards eligible trading commissions, effectively reducing your trading costs.

Thanks again for the fantastic feedback—and for spreading the word!

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年6月22日

Hi Caroline, 

Thanks a lot for your feedback!

Great to hear our phone team – especially Ashvin – was helpful. And thanks for flagging that uploading documents was a bit tricky; we know it’s not always easy if you’re not very techy, and we’re working to make this smoother.

Since you’re up and running now, here’s something you might like:
Refer a Friend – You Both Get £500 in Commission Credits

• Invite a friend to open and fund an account using your referral link
• When they start trading (and the program conditions are met):
• You get £500 in commission credits
• They get £500 in commission credits too

If you’d like your personal referral link please go to the Saxo trading platform and click on My profile>Refer a Friend.

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年6月5日

Dear Tracy,

Thank you for your positive feedback! 

We are very happy to hear that your issue has been resolved and that Maciej was able to quickly understand your query and assist you with your trades and currency conversions. We always strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated. We look forward to helping you again soon.

If you have friends who are looking to sign up for an account, by sharing the link below you and your friends/family will be able to receive free commission credits worth 500 GBP to get started. They can learn more at the following link:

Refer a friend and earn commission credits for you both | Saxo (https://www.home.saxo/en-gb/accounts/referrals)

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年6月10日 に更新

Hi Mark,

Thank you very much for your positive feedback.

We are pleased to hear that you find our interface user-friendly.
We greatly appreciate your support and are delighted to know that you are enjoying the app.

Kind regards,
Saxo Client Services

Saxo Group - Saxo UK からの回答

2026年5月26日

Hi Dov

Thank you for taking the time to share your feedback.

I’m sorry to hear you feel our commission and spreads are expensive. Pricing can vary significantly by product, market, and account type, so I’d really like to understand exactly which instruments you were trading and when, so we can review this properly and give you a clear explanation.

If you’re happy to discuss this in more detail, please contact me directly:

Phone: 0207 151 2033
Email: stuh@saxomarkets.com

Once I know which products and trades you’re referring to, I can look into this in detail and see whether there’s anything we can clarify, improve, or offer that might better suit your needs.

Kind Regards
Stuart

Saxo Group - Saxo UK からの回答

2026年5月25日

Dear Client, 

Thank you for taking the time to share this feedback.

You’re absolutely right that repeated login authorisations can get annoying, especially when you’re using the same browser every time. The good news is that you can ease this a bit:

When you log in, you can “trust” the device/browser you regularly use. Once a device is trusted, you won’t be asked for 2FA every single time (except in certain cases, e.g. clearing cookies, using private/incognito mode, or major browser updates).

In short:

• Keep using the same browser and device
• Make sure cookies are enabled and not cleared automatically
• Choose the option to trust this device when prompted

That way, you still get strong security, but with fewer “are you really you?” interruptions. If you like, I can also send you step-by-step instructions based on the device and browser you’re using.

Best regards
Jaya Satija

Saxo Group - Saxo UK からの回答

2026年5月25日

Dear Sean, 

Thank you for the kind words — our chat team will be delighted to know their coffee-fuelled efficiency is paying off.

We’re glad you found the assistance helpful and prompt. If you ever need support again, we’ll be just a message away.

Best regards
Jaya Satija