homedesignoutletcenter.com レビュヌ 

242
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TrustScore 5段階評䟡の5

5.0

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5぀星のうち5の評䟡

They have high quality low priced great cabinets, both for kitchens and bathrooms. I've installed both types of their cabinets. I send most of my customers to choose these cabinets for their own hom... もっず芋る

5぀星のうち5の評䟡

After dealing with the local chain home improvement stores with horrible service and damaged products, my wife found homedesignoutletcenter.com. I so happy she did. The prices were reasonable and thei... もっず芋る

5぀星のうち5の評䟡

This vanity exceeded our expectations! The cabinet is beautifully detailed on 3 sides, the Carrara Marble top is exquisite. It looks like a very high end vanity at a fraction of the cost. Our contra... もっず芋る

䌁業情報

  1. バスルヌム甚品店
  2. 济宀リフォヌム業
  3. 家具店

圓該䌁業による蚘述

Home Design Outlet Center Kitchen & Bath Tile Showroom have on display, bathroom vanities, tiles, kitchen cabinets and accessories. Whether it's modern, classic or contemporary, our designers will help you design your dream kitchen, bathroom or entire house. Visit our showroom or shop online for the latest trends in home products for your remodeling project.


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5.0

優良

TrustScore 5段階評䟡の5

242件のレビュヌ

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5.0

すべおのレビュヌ

(242)

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5぀星のうち5の評䟡

They have high quality low priced great


They have high quality low priced great cabinets, both for kitchens and bathrooms. I've installed both types of their cabinets. I send most of my customers to choose these cabinets for their own homes.
They offer custom countertops, add a nice granite or quarts countertop to complete the cabinet. The best part is they offer professional design services. You can only imagine how beautiful these cabinet look when installed.
PS. For bathroom renovations, their vanities and tiles are really really hard to beat in quality and price. They also have a nice selection of toilets, faucets and other accessories. Most vanities are in stock, ask for pick up specials. Tell them Rick sent you, lol

2019幎5月1日
自発的なレビュヌ
5぀星のうち5の評䟡

I was searching for a vanity with a


I was searching for a vanity with a quartz top which I had trouble finding until I found home design in Secaucus. They offered custom fabrication for all of their bathroom vanities. They had the top fabricated and delivered my order free of charge within a week!!! I was surprised when I got a call to state my order was ready. I couldn’t be happier with my purchase. I recommend this place to everyone!

2018幎11月24日
自発的なレビュヌ
5぀星のうち1の評䟡

Vanity is nice but showed up damaged


Vanity is nice but showed up damaged (bottom right corner) and driver refused to take it back. Caulk job on vanity sinks was not up to par, gaps and holes everywhere. Not what I expected from the product or delivery service. I will not buy through home design outlet center again.

2018幎11月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Happy customer :)

We have purchased two vanities,counters and wall storage from the Miami store and have been very happy. Along with the products and in-store service, the delivery men, Thomas ad Humberto are top notch. Thomas has delivered items to our home twice and both times, he has gone above and beyond with his thoroughness and helpfulness. When I mentioned that I wish the wall cabinet I bought still came in gray (the website showed the gray version was discontinued), he told me that there was an extra one that just came in since a customer had purchased two but only decided to take one. He put me on the phone with the office and I was able to purchase it over the phone! He is someone who takes pride in his job and cares that the customer is happy! I'll be a customer again due to service like that!

2018幎9月17日
自発的なレビュヌ
5぀星のうち5の評䟡

I had been searching for a while

I had been searching for a while, for the right vanity. When I found one on Home Design, it looked like what I wanted. The potential deal breaker was the fact that the vendor was not offering the brushed nickle finish, as I wanted, only chrome.
Sean realized this could be a deal breaker, so he told me that he would see to it that I received the finish of my choice.
It worked out perfectly, and I am very pleased with Sean's ability "step outside the box", and perform excellent customer service. He is to be commended!

2018幎9月9日
自発的なレビュヌ
5぀星のうち1の評䟡

NEVER USE THIS COMPANY

NEVER USE THIS COMPANY, ANOTHER COMPANY MAY COST YOU A LITTLE MORE BUT YOU WILL SAVE IN THE LONG RUN.
THEY DO NOT STAND BEHIND THEIR PRODUCT AND YOU WILL NOT GET SATISFACTION THROUGH THEIR CUSTOMER SERVICE.

2018幎8月22日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Hello Dee,

Thank you for your feedback about your experience with our company. Your thoughts and input are very important to us. We are truly sorry that your satisfaction was not 100%. The issue you had with your vanity was caused by freight damage and not an inferior product. Unfortunately, the delivery was signed clear and the damage was not reported to our customer service within the policy guidelines that is stated in our terms, so we could not accept a return or claim damage with the freight company. Despite the fact that customer service was not informed of the damage within the damage return policy, we did offer monetary compensation for the damaged top, in which you accepted. We take pride in our products’ quality and want to make sure our customers are satisfied with their purchase. In the event that the damage is not reported on timely manner, company policy limits us as to what we can offer as a compensation. Once again, we are sorry that you are not fully satisfied. Please feel free to contact us at 201-531-0502 if you wish to discuss this matter further.

- Home Design Outlet Center

5぀星のうち5の評䟡

Great services

Diagnosed the issue and provided multiple options to correct the issue. All work was done as promised on time and at price. Very satisfied and will use again.

2018幎6月23日
自発的なレビュヌ
5぀星のうち2の評䟡

I haven't received the vanity yet so I


I haven't received the vanity yet so I am not sure what the condition will be when it arrives however my service experience has been FAR from satisfying. I found the site online looking for in stock vanities as I was under a time crunch to get one. They have a distribution/showroom facility right across the state from me so I was sure I could order one and have it in a timely manner. I hit the chat button and verified that if I ordered I could have the vanity no later than the following week and was ASSURED that would happen. I ordered and even put in comments that I had to have the vanity in a week. When I didn't receive a ship notice within 3-4 days I called only to find out the vanity was being shipped from across the country. Not AT ALL what I was told. At that point I am stuck because if I cancel and order somewhere else I would wait even longer. I feel I was totally duped into ordering with this company when they KNEW I would not get the vanity in the time-frame I needed it. When I called and told them what happened they said I could either keep the order or cancel it but never ever did they offer any discount, compensation of any kind, or even an apology. This is one of three bathrooms I am remodeling and I would have liked to give them future business but after this, I wouldn't order from them again, nor would I refer them. I am SUPER disappointed in their customer service and in their willingness to make it right or make amends. Worst part? I have a completely finished bathroom right now without a vanity and a house full of company coming. Not awesome. At all.

2018幎6月21日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Dear Marci,

Thank you for taking the time to share your thoughts about our company. We are really sorry to hear that your experience was less than 100%; that was truly not our attention. Our customer’s needs and satisfaction is our top priority and we hope you would give us the chance to make it right. We would greatly appreciate the discuss this matter further with you over the phone. Please feel free to contact our office at 201-531-0502. Thank you and have a wonderful day!

- Home Design Outlet Center

5぀星のうち2の評䟡

Did not have product that they said was


Did not have product that they said was in stock

2018幎6月5日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Dear Julie,

Thank you for your feedback about your experience with our company. Your thoughts and input are very important to us. We are truly sorry that your satisfaction was not 100%. The issue you mentioned on your review is an honest mistake that occurs time to time between us and the vendors we work with. We request that you give us a chance to make things right and resolve this matter for you right away. Please call us at 201-531-0502 to discuss the details of what went wrong during your transaction and how we can make it up to you. We are looking forward to speaking with you soon!

Regards,

Home Design Outlet Center

5぀星のうち3の評䟡

Unexpected delay without compensation.

I was told that they did not have the vanity in stock anymore. and that they had to delay the shipment for 6 weeks.
I already had planned to have someone to move it and install it for me at the original delivery date, this person might not be available.
However, the service even refused to help me move the vanity inside the building.

2018幎6月4日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Dear Mikael,

Thank you for taking the time to leave us a feedback about your experience. We would like to apologize about your disappointment with us. Unfortunately, at times, our communication with the companies we work with can have errors. We try our best to minimize such incidents and we truly believe that is the cause of misinformation about this specific product on our website. However, it’s our priority that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We will be reaching out to you soon to determine how we can provide you with a solution. If you prefer, you can also contact us directly at 201-531-0502.

- Home Design Outlet Center

5぀星のうち1の評䟡

What a disappointment this experience


What a disappointment this experience has been. I purchased a vanity and sink on April 18 which the website indicated was "in stock" and ready for shipment. I received a note that the item was "out of stock" and it would be shipped directly from the manufacturer the first week of May. The first week of May came and went with no updates. Two additional emails to customer service received no response. It is now one month since I ordered the product which was expected within days. The customer service is disappointing. Another disappointment in the 21st century.

Edit: June 18, 2018

I contacted customer service on June 6 to discuss, as was asked of me, to contact them to rectify the situation. I spoke to a very nice customer service representative who took down all of my information and told me I would be contacted that day by someone to make the situation right. It has now been 10 days and I have received no other communication. This is 2 months after the original order, which was supposed to be delivered with in one week of the order.

Once again, an incredible disappointment. I cannot recommend this vendor based on their customer service record with me.

2018幎5月18日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Dear David,

We’re sorry to hear of your less than satisfactory experience with our company and hope you will accept our sincerest apologies. We pride ourselves on our excellent customer satisfaction/ communication and it came as a surprise, therefore, we would like to make things right. If you give us a chance, we intent on resolving this matter right away and hope you will allow us to speak with you to discuss the situation.

Please give me a call at 201-531-0502 at your earliest convenience. Once again, we value our customers’ opinions and would like to thank you for your feedback and bringing this matter to our attention.”

- Home Design Outlet Center

5぀星のうち4の評䟡

I am very happy with the vanities

I am very happy with the vanities, I was able to inspect the front of one and back of another because of the way they were loaded and unloaded and they were packaged very well. They appear to be pretty solid. The only negative I have is a that I didn’t get an email acknowledging my order or giving shipping details until after I contacted your company. I had only a screenshot of my order completion and the charge had already been applied to my VISA card but had no other communication which was a little unsettling. Hopefully there is no damage to the portions of the vanities that I am unable to view and I’m excited to see how it all looks when the bathroom reno is complete. Thank you!

2018幎3月28日
自発的なレビュヌ
5぀星のうち5の評䟡

Everything was done in a efficient


Everything was done in a efficient manner, after two day processing, i get a call to set up delivery, which was here the next day. I can't complain

2018幎3月8日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Hello Ravi,

Thanks much for your time to write this review. We hope to see you again!

- Home Design Outlet Center

5぀星のうち2の評䟡

I purchased a James Martin bathroom


I purchased a James Martin bathroom vanity and the carrera marble countertop. Since they try to deliver these products to a residential neighborhood via semi, there was no way we could have it delivered to our home so we thought we would pick it up at the nearest terminal. When we picked up the items we thoroughly inspected the boxes (I did not think we would have to completely open the boxes on the spot and make the person wait.) so.... we get home and opened them only to find a small chip on the top of the marble top near one of the sinks. So I called customer service and am told that since we picked this up at the terminal they would be unable to help since it could have happened on our way from the terminal to our home. Really?! The item was packaged very well and that seems a bit improbable especially considering the location of the chip. And this is after having waited for them to ship these items after numerous phone calls. The 3-5 day shipping was 8 business days. I will say, once it did finally ship it arrived at the nearest terminal in 2 days. I wasn't asking for a brand new countertop, I just thought maybe they could send someone to repair it. I did not think that was too much to ask. It is unfortunate we now have a chipped top going in our newly remodeled bathroom.

2018幎2月28日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Hello Traci,

Thanks for your email and your photos. We are sorry our freight forwarder could not provide a smaller truck to your residence. James Martin Furniture vanities have 2-3 day handling time and 4-5 business days transit time to customers in NJ as the products ship out from TX. As for the chip, the photos we received look more like a stain or defect on the marble. One method you could try is to use Baking soda and a marble sealer. We could give you clear instructions by phone if you can reach us at 201-531-0502. If it is a chip, was there a missing chipped piece from the box? There are methods to have this fixed and we can guide you through this as well.

- Home Design Outlet Center

5぀星のうち5の評䟡

One of the best experiences ever

One of the best experiences ever! Great customer service, fabulous products and superb curbside delivery. My bathroom renovation looks fabulous! Thank you for making the process so easy.

2018幎2月20日
自発的なレビュヌ
homedesignoutletcenter.com ロゎ

homedesignoutletcenter.com からの回答

Hello,

Thanks so much for your review!

- Home Design Outlet Center

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