HEA レビュー 

HEA からの回答

3日前

Hi Leah,

Thank you for your feedback. We're glad you found the website easy to use and that setting up your first policy was quick and straightforward. We appreciate your comments regarding adding a second item and will use this feedback to improve the process. Thanks for choosing us.

Kind regards,
Nazeera.

HEA からの回答

5日前

Hi Irene,

Thank you for the great review! We're glad you had a positive experience and that our updates kept you informed every step of the way. We appreciate your support!

Kind regards,
Nazeera.

HEA からの回答

5日前

Hi Mohammed,

Thank you for your feedback. We understand how frustrating it must have been to be without hot water for two days, and we're pleased that HEA was able to arrange an engineer visit promptly. Although no obvious fault was identified, we're glad the annual boiler service was completed and that the engineer was able to provide reassurance. It's wonderful to hear that you found him professional, friendly, and approachable. We appreciate you taking the time to share your experience.

Kind regards,
Nazeera.

HEA からの回答

2026年7月16日

Hi Jennifer,

Thank you for taking the time to share your feedback.

We're delighted to hear that Emma provided you with such excellent service and was able to help reorganise your policy to better suit your changing needs while securing a competitive premium. We'll be sure to pass on your kind words to her, as recognition like this means a great deal to our team.

Thank you for choosing us, and please don't hesitate to get in touch if we can assist you further in the future.

Kind regards,
Nazeera.

HEA からの回答

2026年7月13日

Hi Tim,

We're delighted to hear that you received great service and found our team helpful. Your feedback is greatly appreciated and will be shared with the advisor involved. Thank you for taking the time to leave us a review.

Kind regards,
Nazeera.

HEA からの回答

2026年7月13日

Hello Alexander,

We're delighted to hear that you found our service fast, efficient, and competitively priced, and that the process was easy to follow. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we've met your expectations.
Thank you for choosing us and for taking the time to share your experience.

Kind regards,
Nazeera.

HEA からの回答

2026年7月6日

Hi Elaine,

We're delighted to hear that you found our pricing competitive and our website easy to use. We work hard to provide clear, straightforward policy information so that customers can make informed decisions and compare cover options with confidence.

We're also pleased that you appreciate the range of cover levels available. Offering flexible solutions to suit different needs and budgets is important to us, and we're continuously looking for ways to enhance our products and services.

Thank you for choosing us and for taking the time to share your feedback. We truly value your support and look forward to continuing to meet your insurance needs.

Kind regards,
Nazeera.

HEA からの回答

2026年6月30日

Hi John,

We're pleased to hear that you received a confirmation call and that we were able to assist with a price reduction. It's especially rewarding to know that the caller was thorough, personable, and took the time to ensure everything was clearly explained.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to the team. Thank you for choosing us!

Kind regards,
Nazeera.

HEA からの回答

2026年6月29日

Hi Jonathan,

We’re delighted to hear that the engineer was friendly, knowledgeable, and carried out the job so well. Providing helpful and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience!

Kind regards,
Nazeera.

HEA からの回答

2026年6月29日

Hi Linda,

We’re glad to hear that you received good and efficient service. Delivering a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts!

Kind regards,
Nazeera.

HEA からの回答

2026年6月29日

Hi Neil,

Thank you for your feedback! 😊

We're happy to hear that you experienced polite and efficient service. Providing friendly and effective support is something we strive for, and it’s great to know we delivered on that.

Kind regards,
Nazeera.

HEA からの回答

2026年6月26日

Hi Josephine,

Thank you so much for your kind feedback!

We're delighted to hear that you had a positive experience and that our agent was courteous, thorough, and helpful. Providing clear and supportive service is very important to us, and it’s great to know we met your expectations.

Kind regards,
Nazeera.

HEA からの回答

2026年6月23日

Hi Terry,

Thank you for your kind feedback! 😊 We’re delighted to hear the engineer arrived on time and provided a thorough, efficient service. We truly appreciate you taking the time to share your experience!

Kind regards,
Nazeera.

HEA からの回答

2026年6月22日

Hi David,

Thank you for your feedback! 😊 We’re glad you found our service professional, polite, and helpful, we appreciate your support!

Kind regards,
Nazeera.

HEA からの回答

2026年6月22日

Hi Nicole,

Thank you for your valuable feedback! 😊 We’re really glad to hear that you felt well-informed and supported in making the right decision, without any pressure. Providing clear, honest guidance is very important to us, and we truly appreciate you taking the time to share your experience.


Kind regards,
Nazeera.

HEA からの回答

2026年6月22日

Hi Susan,

Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with the price and your experience. Your support means a lot to us, and we look forward to serving you again soon!

Kind regards,
Nazeera.