Great online shopping experience with choice and price points, have bought a few things and been really happy with quality of everything
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Was scared after reading the comments, honestly, freaked out. Bit the bed is here, looking good, the delivery team is good as well
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Great service as always. 3rd time ordering their products are great and fast delivery with friendly team
Excellent speed of delivery and care when delivering the large mirror. Thank you so much, I love it!
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HomeKode stands as a beacon for lovers of clean, uncluttered design in home furniture and accessories. Our pieces are timeless pieces that breathe simplicity and sophistication into every space. Positioned in the vibrant UAE and catering to a global clientele, we are steadfast in our commitment to sourcing & manufacturing products that serve as the epitome of subtle elegance and functional finesse.
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- homekode.com
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Terrible customer service
Terrible customer service. Believe all the negative reviews - they never follow through with what they promise on the customer service line. Over promise- under deliver should be their motto.
Iâm glad I didnât order everything I had saved and trialed them first. Will take my money elsewhere for the rest of my purchases.
2026幎4æ18æ¥
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HOMEKODE ããã®åç
We appreciate you sharing your feedback, and we are sorry that our service fell short of the standard you expected. It is never our intention to leave a customer feeling disappointed, and we genuinely regret any breakdown in communication you experienced.
Please be assured that we are taking your comments seriously as we work to improve our follow-through. We are currently finalizing your request today, and this should be completed shortly. A member of our Customer Happiness Team will be reaching out to you very soon to provide a final update and ensure everything is settled.
Good product and service
2026幎4æ18æ¥
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Great service as always
Great service as always. 3rd time ordering their products are great and fast delivery with friendly team
2026幎4æ18æ¥
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This is truly the worst company I haveâŠ
This is truly the worst company I have ever dealt with.
I am stuck with a broken bed and Homekode have offered no solution.
I moved to Dubai two months ago and needed some furniture for my new flat, the beds on HomeKode looked great so I ordered a Japanese joinery bed, mattress and bedding. Firstly they tried to deliver the 3 items I had ordered on 3 separate days which was very inconvenient , the delivery teams phoned me 8 times and I phoned HomeKode 3 times asking for them to deliver the items all together, this was impossible and they continued to deliver the items separately. The bed frame was delivered last and was assembled upon delivery. I had not yet slept on the bed and the next day , upon returning to my apartment, I noticed the one of the joinery pieces around the back corner of the bed was broken off and half of the broken wooden piece had been taped into place, making the whole bed frame unstable.
I took photos and sent them to HomeKode WhatsApp immediately , and also phoned them and they asked me to wait for a response. It took 5 days for them to respond (on a Saturday night at 6pm) where I was told by a manager that the delivery men had not broken my bed and it must have been broken by other workmen in my apartment. I only had air conditioning cleaning take place in the 24 hours before I noticed the broken bed, and they have denied causing the damage. The manager got quite frustrated on the phone and explained that the assembly team had taken photos of the bed to prove it was not broken. I asked him to send me these photos. It took another 5 days and another 6 WhatsApp messages and phone calls to get the photos, which conveniently only shows the other side of the bed, and not the part with the broken joinery.
I have now had a broken bed for nearly two weeks, and they have not offered me a solution (replacement or replacement parts). I am so frustrated I am having to sleep on one side of the bed, I wish I had just gone to Ikea! I will never shop at the company again and have informed everyone at my office to ensure other people do not purchase from them and have to go through the same nightmare as me.
2026幎4æ1æ¥
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HOMEKODE ããã®åç
We sincerely apologize for the series of frustrations youâve experienced, from the delivery logistics to the current state of your bed. We understand how important it is to feel settled in a new home.
Please be assured that we take your feedback regarding the delivery coordination and the condition of your bed very seriously. We are committed to finding a resolution that ensures you have a stable and high-quality bed as quickly as possible.
A member of our Customer Happiness Team will be reaching out to you shortly to provide an update on the next steps and to ensure this is resolved to your satisfaction.
good to see this online shiping
good to see this online shiping
2026幎4æ17æ¥
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HOMEKODE ããã®åç
Hi Atiqullaha, thank you for your feedback. We are glad to know you appreciate our online shipping experience and we look forward to serving you again.
Good and nice product delivery on time
2026幎4æ17æ¥
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HOMEKODE ããã®åç
Hi Aditya, thank you for your kind words. We are happy to know everything arrived on time and met your expectations, and we look forward to your next order.
Good and nice product delivered on time
Good and nice product delivered on time
2026幎4æ17æ¥
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HOMEKODE ããã®åç
Hi Shubham, we truly appreciate your feedback. It is great to know your order reached you on time and we look forward to assisting you again soon.
HOMEKODE ããã®åç
Hi Ayush, thank you for your support. We are delighted to know your order arrived on time and that you are happy with your purchase, and we look forward to serving you again.
Good service and product
2026幎4æ17æ¥
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HOMEKODE ããã®åç
Hi Aman, thank you for your kind feedback. We are delighted to know both the product and service met your expectations and we look forward to serving you again.
HOMEKODE ããã®åç
Hi Shafqat, we truly appreciate your support. It is wonderful to know you had a smooth experience from service to delivery and we hope to assist you again soon.
Amzing service
2026幎4æ17æ¥
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HOMEKODE ããã®åç
Hi Srikanth, thank you for sharing your experience. We are glad everything met your expectations and we look forward to welcoming you back again.
HOMEKODE ããã®åç
Hi Prabesh, thank you for your feedback. We are happy to know your order arrived quickly and we look forward to serving you again soon.
HOMEKODE ããã®åç
Hi Jenny, thank you for your lovely feedback. We truly appreciate your support and are delighted to know you had such a great experience. We look forward to serving you again soon.
Good deliver no damage
2026幎4æ17æ¥
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HOMEKODE ããã®åç
Hi Jack, thank you for sharing your experience. We are glad everything arrived safely and met your expectations. We look forward to your next order.
HOMEKODE ããã®åç
Hi, thank you for your kind words. It means a lot to know you enjoyed both the delivery and your items. We are excited to serve you again soon.
HOMEKODE ããã®åç
Hi Doren, thank you for your feedback. We truly appreciate your support and are glad everything arrived right on time. We look forward to serving you again soon.
Service is very slow andâŠ
Service is very slow and unprofessional. A piece is missing from some chairs I ordered almost a month ago, and I still don't have the missing pieces. It's not the customer service team's fault. But I don't know why it takes so long to bring the piece that was missing from HomeKode in the first place.
2026幎3æ13æ¥
HOMEKODE ããã®åç
We sincerely apologize for the delay in getting the missing pieces to you. And we truly regret the time it has taken to rectify this oversight.
We are pleased to inform you that the missing components are scheduled for delivery to you tomorrow. We appreciate your patience and your kind words regarding our support team while we worked to resolve this behind the scenes.
A member of our Customer Happiness Team will be reaching out to you shortly to provide the final delivery details and ensure everything is back on track.
HOMEKODE ããã®åç
Hi Richard, we appreciate your kind words. It means a lot to know your delivery experience met expectations, and we look forward to assisting you again in the future.
HOMEKODE ããã®åç
Hi, thank you for sharing your experience. We are happy to hear the service met your expectations and we look forward to continuing to serve you.
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