Homesteadcsl レビュー 

Where do I begin with this awful company, claim to manage the grounds and this is what over £800 a quarter gets you? Graffiti all over the walls, Rubbish on the floors outside and insides, muck on the walls and ripped up carpets, they calim they send cleaners every week, over 7 years I've lived here and I've never once seen them. Carpets were ruined a few years ago due to a leak that took them a week to address and they wanted extra payment feom our pockets to replace them. Grass grew to about 3ft on one occasion and the excuse was not everyone was paying their service charge, but if you dared to question about stopping your own payment until things continued they don't mind sending you threatening letters and ignoring your calls. They took away the main boiler unit because it wqs too much for them for maintenance and gave everyone 3 months to sort out their own new boiler. No help with money or who to call. Cheapest around was £5,000. Not everyone has that. Sewage leak that was left for months and started killing off the birds around the area, the smell was awful. They employed a walking watch fire service when the fire alarms failed. Demanded we pay the fee of £2,000 plus for a bunch of students who spent all day on their phones. Later sent a later they had been given some funding to make up for it. We never saw a penny and we're charged even more. This is a Company to avoid at all costs, absolute criminal and they know exactly what they're doing.

We have worked with Homestead for over 4 years now and find there team very easy to deal with, especially very professional to the customers we meet and all have never given myself or my staff any bad experiences of there duty to put things right in a timely manner and on most occasions say that was quick we only reported it yesterday so overall I would say very good in there care to tenants.As for ourselves they have always been polite easy to reach out to when we have concerns about jobs that need some more attention than others do they are always ready to listen and work things out to the best outcome for the customers so my team would like to thank all the people we have met over the years for their professionalism,will look forward to many more years thank you from G&G Maintenance

I would like to say a big thank you to Mike a call handler, who took my call today 03/08/26
i rang in a panic, i had left something outside, to be honest it did look like waste ... it was oven racks in a cleaning bag.
Called Homestead, as the gardener had been round shortly before,
Mike said dont worry, i will email them, if they have it they will return it.
I honestly thought that would be the end of it.
I was thinking i would have to buy a new set..
About half a hour later a lovely young man, who had been gardening and did think it was waste returned it.
Tank you so much to both of you.
Fantastic service. No fuss.
Problem solved.

This company have been running the management of apartment blocks which consist of two buildings with a total of 18 accommodation units.
They are approachable,friendly and focused on providing a good value quality customer service. They respond to requests in a timely efficient manner whether by phone,email, personal office visits or by their website.
They seek out reliable tradesmen to complete their works and will respond to negative reviews of work undertaken if necessary . Loyal contractors benefit from the prospect of work for other sites that the company manage .
Site visits are arranged to discuss work in progress or future projects .
Apartment owners can become Directors through Companies House and influence intended/completed works and budgets.

We have carried pest control work out for Homestead for many many years now. They are always professional and always available when you telephone them (unlike some companies). They are very pro active whenever we need their help. Would have no hesitation in recommending them.

Great company to work for, good communication and always available on the end of the phone. Always helpful.

Iain MacGregor, Homestead's Insurance Administrator, provided an excellent overview of the renewal terms for the development they manage on our behalf. He provided an overview of discussions with their broker, the overall market landscape, and the key risk factors insurers are currently focused on. He also reviewed with them the claims handling performance of our current insurer and some concerns arising from their handling of recent claims. Together they were able to negotiate enhanced policy definitions to provide more comprehensive cover, and a substantial saving compared to last year of nearly £500. Well done Iain and Homestead!

We have just sold our apartment. I have to say the sales department, particularly Freya was outstanding. She sent the management pack out within 2 days and answered all enquiries from the solicitor quickly. She also let me know when she had done so meaning I could chase up the solicitor myself

Good communication and very professional

Homestead have been our Managing Agent for some time and we have never had cause to make or write negative comments on any platform. Any company is judged not by how they perform when things are going well but how they respond to occasional glitches.

Homestead never fail to sort out issues which arise - promptly and efficiently. That is the mark of professionalism.

All their staff have expertise and training in the areas they manage. They are accessible and available to talk to owners and directors. From time to time, you may get switchboard or a voicemail but calls are always returned.
Each member of staff has an email address and email is an alternative means of communication.

Homestead have gone above and beyond to help and support us during some difficult times. They are transparent and utterly trustworthy and provide value for money.

I can recommend them as a Managing Agent who do their very best for all their clients.

If I could give 0 stars I would.
Stephen Connolly and Heather Heywood who we are dealing with.
Communication from the off is awful. Ring the company get told the site manager will ring back he never does. Never emails back. One week it took me ringing the office 4 times before I got any correspondence or call back. Tried to blame myself and my partner for the damp issues in the bedroom, following surveyor report, we have done what we need on our behalf, homestead however have not. This was back in June and they were supposed to fit a drain and this has still not happened 5 months on. This was to help water not hold or built up against our apartment on the ground floor and due this awful weather again it’s started to get damp again after having paid for a decorator to come in. Not to mention buying new blinds and curtains previously. Full of false promises. Site manager Stephen just undermines you and doesn’t get back to any emails or calls you back as he knows he’s not done what he should or follows up on anything he says. I’ve forwarded this issue onto the property redress scheme as they seem to want to listen and help and I actually get some correspondence back.

*update*
Just to add, they are still a company that don’t show any empathy or lack in communication. Yes they completed remedial works but gave false promises they would replace what was damaged inside the bedroom due to the issue from the building, done this work now saying we have to wait 2/3 months to let it dry out which there is no recommendation to do so but stalling time so they don’t have to do any work inside and not fix anything. My partner had an unexpected seizure so why would we want to move back in here to wait until it’s dry, it’s inhabitable. Selfish, narcissistic company! They always say they have kept in regular contact however my last email to Stephen Connolly has not had a reply to.

Avoid Homestead at All Costs – Dishonest, Exploitative, and Impossible to Deal With
Homestead are an absolutely terrible company to deal with. Their service charges are extremely high, and yet they invest little to nothing back into the buildings they manage. In my experience, any work they claim to have done is either done cheaply or exaggerated — they regularly lie about the true cost of maintenance, inflating figures far beyond what’s reasonable.

The building my property was in suffered from years of neglect under their management. It deteriorated to such a degree that it was nearly condemned, and instead of taking accountability, Homestead pushed the financial burden onto residents. We were hit with huge additional charges on top of already sky-high service fees.

They even claimed to have spent hundreds of thousands of pounds on lift maintenance — on a lift that hasn’t worked once in the entire six years I owned my property. It’s beyond belief.

Homestead are bullies who treat leaseholders appallingly. They even forced me to pay off a debt from the previous owner’s service charge, then handed the matter to a debt collector in my name until I paid up. Ever since then, their only communication has been more demands for money, with virtually nothing to show for it.

In my honest opinion, Homestead are con men who exploit their residents.

If you’re considering buying a property managed by them — don’t do it. You’ll only end up regretting it, just as I do.