HOODRICH レビュー 

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2024年12月23日

Ciao, purtroppo questo non è il nostro sito ufficiale. Il sito web che hai utilizzato è fraudolento. Il nostro sito web è www.hoodrichuk.com, quindi seleziona "Italia" dal menu a discesa del paese. Contatta la tua banca e presenta una richiesta di rimborso per l'importo pagato. D'ora in poi utilizza sempre il nostro sito web. Cordiali saluti, Team del servizio clienti Hoodric

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2024年12月23日

Hi Jenna, We are so sorry to hear what has happened with your delivery. Was this your safe place that you nominated with Royal Mail? If it wasn't you can of course claim this with Royal Mail as an incorrect safe place. Our Customer Service Team have been working hard to get through all the emails from over the Christmas period, we are so sorry for the delay. Someone will come back to you with either a redelivery or a refund, whichever you need. Please bear with us in this busy time. Best Wishes, Hoodrich Head Office

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2024年12月23日

Hi Kuli, we can see your refund was passed on 17th December, so this should close this issue for you now. We are so sorry for the delay, our team has been busy during the festive period with an increase of emails. We hope you like the bag! Best wishes, Hoodrich Customer Service

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2024年12月23日

Hi there, we are so sorry for the delay in response, our team has been working through the increase of orders and emails from over this festive period. If you could please reply to this thread by editing it, and giving us your order number, we can look into this for you and see if your tracking shows where the parcel was left as there should be photo evidence. Best wishes, Hoodrich Head Office

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2024年12月16日

Hi there, we are sorry to hear the logo on your son's coat has faded. You will need to take it back to JD or contact them directly as we have no control over their sale of goods, as they are a retail partner of ours. We do not sell Juniors on our website so we would be unable to accept a return to us as we have no stock of this item - it is a JD style only, and belongs to them. You may have more luck if you go back in store and talk to someone directly/face to face.
Hoodrich Customer Service

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2024年12月16日

We are so pleased to hear you received your parcels, and glad we could help! Merry Christmas - Hoodrich Customer Service

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2024年12月13日

Stiamo eliminando tutte le copie di siti falsi e fraudolenti e stiamo lavorando a stretto contatto con le autorità commerciali di ogni paese per farlo il più rapidamente possibile.
Ovviamente non siamo in grado di rimborsarti per articoli acquistati su siti Web truffa. Tieni presente il nostro UNICO SITO WEB UFFICIALE - www.hoodrichuk.com, quindi vai al menu di selezione del paese e scegli "Italia".
Rivolgiti alla tua banca e, naturalmente, sarà in grado di prendersi cura di un rimborso per un acquisto su un sito falso.
Molte grazie, servizio clienti Hoodrich

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2024年12月13日

Hola, no, la marca no es responsable de este sitio fraudulento; lamentablemente, esto está fuera de nuestro control. Sin embargo, hemos emprendido acciones legales y hemos cerrado todos los sitios falsos que circulan por Internet. Informe su compra fraudulenta a la compañía de su tarjeta de crédito y solicite una devolución de cargo por ello.
Tenga en cuenta nuestro ÚNICO sitio web OFICIAL de Hoodrich: www.hoodrichuk.com y luego vaya al selector de países y elija "España". Mis mejores deseos, Servicio al Cliente de Hoodrich

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2024年12月13日

Gracias por tus amables palabras. Hemos emprendido acciones legales y cerrado todos los sitios falsos que circulan en Internet. Informe su compra fraudulenta a la compañía de su tarjeta de crédito y solicite una devolución de cargo.
Tenga en cuenta nuestra ÚNICA página web OFICIAL de Hoodrich: www.hoodrichuk.com y luego vaya al selector de países y elija "España". Mis mejores deseos, Servicio al Cliente de Hoodrich

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2024年12月10日

Hi Gagik, thank you for reaching out. We can see that according to your tracking your item has been stuck at the checkpoint in Armenia since 21-11. We would advise you reach out to Landmark Global who are handling your parcel and see what has happened as this has been an exceptionally long time. Please do let us know if you do not receive a response, as we will be able to claim this as a lost parcel for you, if this is the case.
Please reach out to our CS team on help@hoodrichuk.com
thanks, Hoodrich Customer Service

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2024年12月10日

Hi Himanshu, we are so sorry to hear that you received the wrong product, this is absolutely not what we expect and we apologise. Please also note that Canada Post has been on strike and your parcel was stuck at customs for some time, and this was out of our control. We will raise a refund for you ASAP. Please also be aware that unfortunately the item you did purchase has sold out as this was a Black Friday discounted offering, so we cannot replace it. Please bear with us while we handle a large volume of orders and queries.
Hoodrich Customer Service

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2024年12月10日

Lamentamos mucho que haya realizado un pedido desde un sitio web fraudulento. Nuestros equipos legales están trabajando arduamente para eliminar este y muchos otros sitios lo más rápido posible, ya que estamos de acuerdo en que está dañando nuestra marca y afectando a nuestros clientes. Nuestro sitio oficial es www.hoodrichuk.com y luego ve al menú y elige "España". Comuníquese con su banco, presente una devolución de cargo y reclame la transacción como fraudulenta.
Gracias por su paciencia y lealtad, Servicio al Cliente de Hoodrich

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2024年12月10日

Il nostro unico sito web ufficiale è www.hoodrichuk.com, quindi vai al selettore del paese e scegli "Italia" dal menu a discesa.
Siamo spiacenti di apprendere che hai effettuato un ordine da un sito Web truffa: stiamo lavorando duramente con il nostro team legale per rimuovere questo e altri siti il ​​prima possibile.
Grazie, servizio clienti Hoodrich

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2024年12月6日

Hi there, firstly we are so sorry to hear that Royal Mail have lost your parcel. This is totally out of our control once it leaves the warehouse, but we can assure you that someone in Customer Service will come back to you ASAP but our emails are high in volume since the Black Friday period, so please bear with us while we work through this.
If the items you ordered are still available, they will be re-sent, and if they aren't you will of course be refunded. Please be patient while we work through.
Best Wishes, The Hoodrich Head Office

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2024年12月6日

Hi Mary, we are so sorry you are unsatisfied with our customer service. Please be assured that when you receive 2 backpacks you are completely within your rights to return one for a full refund. Unfortunately, our CS team have been inundated with a high volume of contact over the Black Friday period and this has meant that they would not have been able to get back to you immediately from your original email. Once an item has been dispatched it is impossible to cancel, but you can of course as we mentioned, return one for a full refund.
Many thanks, The Hoodrich Head Office

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2024年12月4日

Hi Fredrich, please bear with us as we work through an enormous amount of orders that have come in over the Black Friday promotional period. We can see your order is still yet to dispatch, and as soon as it does, you will receive a dispatch email notification.
We do always make people aware on both our contact us page, and our delivery information page, that our promotional periods are always very busy, and customers need to be aware that they should allow up to 5 days for dispatch due to excessive volume.
Rest assured, you will receive your order, do not worry.
Many thanks for your patience, The Hoodrich Head Office

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2024年12月4日

Ciao Vanessa, grazie per avercelo informato. Il nostro servizio clienti sta lavorando duramente per far fronte a tutta l'aumento di attività durante il recente periodo del Black Friday, quindi per favore abbi pazienza mentre controllano le loro e-mail. Torneranno da te al più presto. Molte grazie, sede centrale di Hoodrich

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2024年12月4日

Hi Chantelle,

Firstly please accept our apologies, as it seems your parcel was not delivered by Royal Mail - and they have agreed to accept responsibility for this loss. We can see we have also refunded you for your purchase, based on this failure. Sadly, our couriers (Royal Mail) are out of our control, as this is a 3rd party.

We would hope you would not judge us on the failure of the Post Office, but if you should order with us again, we would love to be able to assist you.

Many thanks, Hoodrich Head Office

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2024年11月28日

Hi Liz, we are so sorry to hear of your frustration. We do ensure all packages are packed correctly and checked by weight before they leave the warehouse. We do not have a phone number anywhere on our website, it is email contact only. Is it possible your package was tampered with? Please contact our CS team with images of how it arrived. Kind regards, Hoodrich Customer Service

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2024年11月27日

Thank you so much for your review!
Hoodrich Customer Service