The representative listened and addressed my concerns in a timely manner. They helped me resolve my issues and now my kids' subscription is back on track and on the way
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レビュアーのコメントを見てみましょう
I reached out through text message because I hadn’t been receiving the practice packets. The customer service representative worked right away to correct the issue and make sure I got all practice pac... もっと見る
I reached out via text to ask for help logging into my Dashboard account. The Customer Care team not only helped me log in, but also answered every question I had about the options available to manage... もっと見る
Worth every penny!! Communication was only when needed and included very helpful tips on what my child should spend more time on. Books are so well done and activities are creative. My 4 yo knew all h... もっと見る
企業が回答しました
企業情報
Hooked on Phonics について
当該企業による記述
At Hooked on Phonics, we believe that every child loves to learn, so we focus on nurturing that thirst for knowledge with products that are fun, effective, and easy to use. We also support families and teachers as they help children improve reading skills. We celebrate every success so learning becomes a positive cycle that kids will love to repeat again and again. We meet all children at their level, engage their imaginations, and help them climb to the next level step by step. Every achievement ends in a celebration of success, an elevation of confidence, and an increase in self-esteem. Because as children master reading skills, they also lay the foundation for a lifetime of learning.
Our promise to parents
当該企業による記述
- Helping kids become confident readers
- For over 35 years, Hooked on Phonics has helped millions of children learn to read. Our proven phonics-based approach uses fun, step-by-step lessons designed to build strong reading skills and confidence at every stage.
Why Choose Hooked on Phonics?
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Proven Phonics System Our step-by-step phonics approach teaches kids how letters and sounds work together so they can decode words and become confident readers. |
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Builds Skills Step-by-Step Children start with simple sounds and gradually progress to reading full sentences and stories at their own pace. |
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Fun, Interactive Learning Digital lessons paired with hands-on materials create a multisensory experience that helps kids practice and retain reading skills. |
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Trusted by Millions of Families For decades, families have used our program to help children build strong reading foundations. |
連絡先
The Smarter Way to Learn to Read
4.6
優良
1209件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have only received one shipment
I have only received one shipment. Multiple contacts with customer service. Account has shown tracking number pending for 9 days.
Great product. Truly helped my granddaughter start reading. But, customer service has been disappointing.
2021年8月20日
Hooked on Phonics からの回答
Hi Joahn,
Thank you for your review and feedback. We pride ourselves on excellent customer service and are distressed to read your review. We have researched your account and note that we have assisted you by reshipping your package and are currently awaiting updated tracking information to provide to you.
If we can be of further assistance to you, please reach out to us directly, Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
My granddaughter loves it
My granddaughter loves it! My only problem is not being able to access the app on certain devices like my android tablet or her tablet. We had to by a new tablet and it took us a while to get it. My granddaughter had to go several weeks without it.
Overall, we enjoy it and and she is learning fast.
2021年8月20日
Hooked on Phonics からの回答
Thank you for your great review, Carla! We're thrilled that your granddaughter is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
Hooked on Phonics からの回答
Thank you for your great review, Karen! Each lesson is about 20 minutes and can be done daily but it's really up to you and your child how often you'd like to use the program, whether it's daily, a few times a week, or once a week. We're thrilled that your child is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
My only issue is that it would be nice…
My only issue is that it would be nice in the app for it to tell you when to use the books along with it. You kind of have to figure it out for yourself and its not very clear.
2021年8月19日
Hooked on Phonics からの回答
Hi Brian,
We're sorry for any confusion. Once you've complete the first step in the App, we would recommend reviewing what's learned in the workbook you received in the Practice Pack. The first pages of workbook also provide guidance on how to use the program, for your reference.
If we can be of any assistance to you, please reach out to us directly, Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
Love the program and love the workbooks…
Love the program and love the workbooks that are mailed. The only complaint I have is with the app, it freezes up a lot and takes a long time to load. So when that happens my 3yr old starts to lose interest. But she loves using the app and really loves the books! Great program overall!
2021年8月17日
Hooked on Phonics からの回答
Hi there,
We are thrilled to hear that you're enjoying our program. We'd recommend uninstalling and reinstalling the App with a strong WiFi signal. In addition, you may want to check to see how much free space is available on that device to prevent lag time.
If we can be of any assistance to you, please reach out to us directly, Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
Great learning tool for our 3 year old!
2021年8月16日
Hooked on Phonics からの回答
Thank you for your great review, Chris! We're thrilled that your child is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
I am so excited my daughter knows how…
I am so excited my daughter knows how to read and she is now in the 1st grade.
2021年8月16日
Hooked on Phonics からの回答
Thank you for your great review, Rebecca! We're thrilled that your daughter is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
Hooked on phonics sends 2 books each…
Hooked on phonics sends 2 books each month, then a workbook. You get a good amount of stuff for price, but of course you need a few more activities to really get whatever you are working on to stick. I'm in pre reader right now.
2021年8月13日
Hooked on Phonics からの回答
Hi Trisha,
Thank you for sharing your experience so far. Happy Reading!
If we can be of any assistance to you, please reach out to us directly, Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
Saving grace!
This program has helped my little girl more than anything so far! She’s beginning to really get the hang of reading, so thankful! Worth every penny!
2021年8月12日
Hooked on Phonics からの回答
Thank you for your great review, Kayla! We're thrilled that your daughter is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
Hooked on Phonics からの回答
Thank you for your great review! We're thrilled that your family is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
I have not been using the materials…
I have not been using the materials consistently yet. I'm just trying to ease my son who is autistic into it. I'm excited about his attention span and love for words. Once I get into a consistent pattern I'm sure it's gonna be phenomenal.
2021年8月8日
Hooked on Phonics からの回答
Thank you for sharing your experience so far. Happy Reading!
If we can be of any assistance to you, please reach out to us directly, Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
It was ok but I couldn't get my…
It was ok but I couldn't get my grandkids interested in it.
2021年8月8日
Hooked on Phonics からの回答
Hi Beverly, We're sorry to hear that our program was not a great fit for your family. We value your feedback and review.
If we can be of any assistance to you, please reach out to us directly,
We're available Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
Hooked on phonics has been great for my…
Hooked on phonics has been great for my son. It makes learning fun in the form of several games. He is motivated to learn more when it's presented in this format versus any other format. I think it is money well spent and we will continue to utilize Hooked on phonics for the long haul.
2021年8月6日
Hooked on Phonics からの回答
Thank you for your great review! We're thrilled that your son is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
This program doesn’t engage my 4 yr old…
This program doesn’t engage my 4 yr old nearly enough- and to be honest, it confuses him when he has to match sounds to a certain box when the animals indicated on those boxes DONT have the same sounds as the letters. I feel this could be improved!!
2021年8月5日
Hooked on Phonics からの回答
Hi Michelle,
Thank you for your review and feedback.
We're sorry to hear that App is confusing for your child. We're always looking to make improvements to our program, and will share your thoughts with our Product Development Team.
In the meantime, if we can be of any assistance to you, please reach out to us directly, Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
I wish they would send more of a break…
I wish they would send more of a break down to help kids with what to learn and how as a parent can’t help
2021年8月4日
Hooked on Phonics からの回答
Hi Jess,
Thank you for your review and feedback. Please reach out to us directly for assistance, Monday - Friday 9am to 5pm ET:
phone: 1-888-605-5055
email: contact@hookedonphonics.com
message us: Facebook or Instagram
- Your Hooked on Phonics Customer Care Team
My son has enjoyed reading and for the…
My son has enjoyed reading and for the first time I'm not worried
2021年8月3日
Hooked on Phonics からの回答
Thank you for your great review, Jon! We're thrilled that your son is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
My kid actually really enjoys this
My kid actually really enjoys this. We are making so much more progress now that he's having fun.
2021年8月3日
Hooked on Phonics からの回答
Thank you for your great review, HelenMarie! We're thrilled that your child is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
Hooked on Phonics からの回答
Thank you for your great review, Denise! We're thrilled that Kaiden is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
Hooked on Phonics からの回答
Thank you for your great review, Patricia! We're thrilled that your grandson is seeing success with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
Program has veen very helpful and…
Program has veen very helpful and getting my son to start reading. Has really helped with his confedence.
2021年8月1日
Hooked on Phonics からの回答
Thank you for your great review, TK! We're thrilled that your son is seeing success and building confidence with our program! Happy reading!
We'd love it if you could review us in the App Store too!
Android https://bit.ly/2HSOjLm
Apple https://apple.co/2HMpuAv
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