The representative listened and addressed my concerns in a timely manner. They helped me resolve my issues and now my kids' subscription is back on track and on the way

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I reached out through text message because I hadn’t been receiving the practice packets. The customer service representative worked right away to correct the issue and make sure I got all practice pac... もっと見る
I reached out via text to ask for help logging into my Dashboard account. The Customer Care team not only helped me log in, but also answered every question I had about the options available to manage... もっと見る
Worth every penny!! Communication was only when needed and included very helpful tips on what my child should spend more time on. Books are so well done and activities are creative. My 4 yo knew all h... もっと見る
企業が回答しました
企業情報
Hooked on Phonics について
当該企業による記述
At Hooked on Phonics, we believe that every child loves to learn, so we focus on nurturing that thirst for knowledge with products that are fun, effective, and easy to use. We also support families and teachers as they help children improve reading skills. We celebrate every success so learning becomes a positive cycle that kids will love to repeat again and again. We meet all children at their level, engage their imaginations, and help them climb to the next level step by step. Every achievement ends in a celebration of success, an elevation of confidence, and an increase in self-esteem. Because as children master reading skills, they also lay the foundation for a lifetime of learning.
Our promise to parents
当該企業による記述
- Helping kids become confident readers
- For over 35 years, Hooked on Phonics has helped millions of children learn to read. Our proven phonics-based approach uses fun, step-by-step lessons designed to build strong reading skills and confidence at every stage.
Why Choose Hooked on Phonics?
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Proven Phonics System Our step-by-step phonics approach teaches kids how letters and sounds work together so they can decode words and become confident readers. |
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Builds Skills Step-by-Step Children start with simple sounds and gradually progress to reading full sentences and stories at their own pace. |
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Fun, Interactive Learning Digital lessons paired with hands-on materials create a multisensory experience that helps kids practice and retain reading skills. |
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Trusted by Millions of Families For decades, families have used our program to help children build strong reading foundations. |
連絡先

The Smarter Way to Learn to Read
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この企業のTrustpilot 利用方法
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I have only received one shipment
I have only received one shipment. Multiple contacts with customer service. Account has shown tracking number pending for 9 days.
Great product. Truly helped my granddaughter start reading. But, customer service has been disappointing.

Hooked on Phonics からの回答
My granddaughter loves it
My granddaughter loves it! My only problem is not being able to access the app on certain devices like my android tablet or her tablet. We had to by a new tablet and it took us a while to get it. My granddaughter had to go several weeks without it.
Overall, we enjoy it and and she is learning fast.

Hooked on Phonics からの回答

Hooked on Phonics からの回答
My only issue is that it would be nice…
My only issue is that it would be nice in the app for it to tell you when to use the books along with it. You kind of have to figure it out for yourself and its not very clear.

Hooked on Phonics からの回答
Love the program and love the workbooks…
Love the program and love the workbooks that are mailed. The only complaint I have is with the app, it freezes up a lot and takes a long time to load. So when that happens my 3yr old starts to lose interest. But she loves using the app and really loves the books! Great program overall!

Hooked on Phonics からの回答
I am so excited my daughter knows how…
I am so excited my daughter knows how to read and she is now in the 1st grade.

Hooked on Phonics からの回答
Hooked on phonics sends 2 books each…
Hooked on phonics sends 2 books each month, then a workbook. You get a good amount of stuff for price, but of course you need a few more activities to really get whatever you are working on to stick. I'm in pre reader right now.

Hooked on Phonics からの回答
Saving grace!
This program has helped my little girl more than anything so far! She’s beginning to really get the hang of reading, so thankful! Worth every penny!

Hooked on Phonics からの回答
I have not been using the materials…
I have not been using the materials consistently yet. I'm just trying to ease my son who is autistic into it. I'm excited about his attention span and love for words. Once I get into a consistent pattern I'm sure it's gonna be phenomenal.

Hooked on Phonics からの回答
It was ok but I couldn't get my…
It was ok but I couldn't get my grandkids interested in it.

Hooked on Phonics からの回答
Hooked on phonics has been great for my…
Hooked on phonics has been great for my son. It makes learning fun in the form of several games. He is motivated to learn more when it's presented in this format versus any other format. I think it is money well spent and we will continue to utilize Hooked on phonics for the long haul.

Hooked on Phonics からの回答
This program doesn’t engage my 4 yr old…
This program doesn’t engage my 4 yr old nearly enough- and to be honest, it confuses him when he has to match sounds to a certain box when the animals indicated on those boxes DONT have the same sounds as the letters. I feel this could be improved!!

Hooked on Phonics からの回答
I wish they would send more of a break…
I wish they would send more of a break down to help kids with what to learn and how as a parent can’t help

Hooked on Phonics からの回答
My son has enjoyed reading and for the…
My son has enjoyed reading and for the first time I'm not worried

Hooked on Phonics からの回答
My kid actually really enjoys this
My kid actually really enjoys this. We are making so much more progress now that he's having fun.

Hooked on Phonics からの回答

Hooked on Phonics からの回答

Hooked on Phonics からの回答
Program has veen very helpful and…
Program has veen very helpful and getting my son to start reading. Has really helped with his confedence.

Hooked on Phonics からの回答
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