1) Book an online repair: error (Sat & Sun) 2) Phone call centre: told bot I had a washing machine. Bot thinks it’s a dryer. 3) Speak to agent: appointment system down. 4) Given WhatsApp numbe... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Stacey was polite, professional and extremely helpful…. Which was very welcome after listening to the dreadful ‘hold’ music for five minutes. She understood the absolute disappointment of unpackin... もっと見る
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Excellent service received from Hoover UK, delivery of our new washing machine was quick and easy. Our old Hotpoint washing machine had served us well for over 10 years, so it was time for a new on... もっと見る
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After several frustrating calls,poor experiences the call handler was EXCELLENT ! Jenny should be promoted or at least given a bonus . She was so understa nding ,kept her word when she said she'd ge... もっと見る
企業が回答しました
企業情報
当該企業による記述
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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3万件のレビュー
最近のレビュー依頼の記録はありません
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Hoover UK からの回答
Good morning, Ms Stapley
We are glad you enjoyed your experience with our fast service and smooth delivery. Thank you for your review.
Kind regards
Fiona
The Hoover Candy Team.
A very efficient transaction buying…
A very efficient transaction buying directly from Hoover. The best price on the internet and very speedy delivery. Definitely recommended.
2026年10月13日
自発的なレビュー
Hoover UK からの回答
Good morning, Gerard
Thank you for the fantastic 5-star review. We are delighted to hear that you experienced a smooth purchase directly with us, enjoyed the great value, and received your order so quickly. Your high recommendation means a lot to us, and we truly appreciate your support.
Kind regards
Fiona
The Hoover Candy Team.
Poor customer service
I ordered and paid for an hf6, expecting next day delivery. After a few days I emailed hoover yo ask when it would be delivered. The reply stated their system took order after there was no stock left, and would refund my payment. The onus was on hoover to let me know the item was out of stock.
2026年10月11日
自発的なレビュー
Hoover UK からの回答
Good afternoon Marie
Thank you for taking the time to share your feedback with us. We appreciate your patience and deeply regret the lack of proactive communication regarding your HF6 order status and the stock availability error on our system. You should have been informed immediately about the stock shortage rather than having to reach out yourself after expecting next-day delivery. We are currently reviewing our inventory management processes and automated messaging procedures to ensure that item availability is accurately reflected and that updates are sent promptly in the future.
Kind regards
Jackie
The Hoover Team
Very helpful and friendly customer…
Very helpful and friendly customer service. The whole process of booking a washing machine repair was quick, easy and straightforward. Everything was explained clearly, and I was very happy with the service. Thank you!
2026年10月17日
自発的なレビュー
Hoover UK からの回答
Good morning Renata
Thank you for taking the time to leave such lovely feedback. We are delighted to hear that you found our customer service helpful and friendly, and that booking your washing machine repair was quick and straightforward. It is great to know that everything was clearly explained and that you were happy with the service you received. Thank you again for your kind words and for choosing Hoover!
Kind regards
Jackie
The Hoover Team
Hoover vacuum query.
Bit of a wait on phone for an advisor, for a query but once connected the lady was very helpful and seemed to know exactly what I should do.
2026年10月17日
自発的なレビュー
Hoover UK からの回答
Good morning
Thank you for taking the time to share your feedback. We are sorry for the wait you experienced when trying to speak with an advisor, but we are pleased to hear that once connected, our team member was helpful and provided clear guidance. We really appreciate your feedback and will share your comments with the relevant team.
Kind regards
Jackie
The Hoover Team
Nice agent called Jack sort everything…
Nice agent called Jack sort everything out for me politely and professionally
2026年10月17日
自発的なレビュー
Hoover UK からの回答
Good morning Angela
Thank you so much for your wonderful 5-star review!
We are delighted to hear that our advisor was able to assist you in such a polite and professional manner to get everything sorted out. Your kind feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience.
Kind regards
Jackie
The Hoover Team
The most shockingly bad experience…
The most shockingly bad experience ever. Wasted a couple of hours with bots and AI all making me repeat the same stuff over and over. The absolute worst use of modern technology I have had the misfortune to encounter
2026年10月17日
自発的なレビュー
Hoover UK からの回答
Good morning Chris
Thank you for taking the time to share your feedback.
We are deeply sorry to hear about your experience and truly understand how frustrating it must have been to spend so much time dealing with an automated system that repeatedly asked for the same information. We appreciate how disappointing it is when technology creates obstacles rather than providing a quick and efficient resolution.
Your comments regarding our automated service are very important to us, and we will share this feedback with the relevant team to help us improve our customer journey.
Kind regards
Jackie
The Hoover Team
Jack was brilliant
Jack was brilliant! He gave me all my options which I could choose from. With no pressure to choose either of them. Everything was very clear and laid out for me. I’d recommend this company to everyone!
2026年10月17日
自発的なレビュー
Hoover UK からの回答
Good afternoon Kay
Thank you for taking the time to leave such lovely feedback. We are delighted to hear that Jack explained all the available options clearly and gave you the freedom to choose what worked best for you, without any pressure. We will be sure to share your kind comments with Jack and the wider team. Thank you for your recommendation and for choosing us!
Kind regards
Jackie
The Hoover Team
The agent who answered my call was…
The agent who answered my call was great. However I phoned to book a second engineer visit a couple of days after the last as the fault wasn't fixed.
2026年10月17日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to share your feedback.
We're pleased to hear that our advisor provided you with great service.
However, we're very sorry to hear that the initial engineer visit did not resolve the fault and that you've had to arrange a further appointment.
We completely understand how frustrating and inconvenient this must be, and sincerely apologise for the disruption caused.
We appreciate your patience and hope that the issue is resolved during the next engineer visit.
Thank you again for your feedback and kind words about our advisor.
Kind regards,
Andrea
The Hoover Team
Poor website and delivery service
Poor website. Unable to book a delivery date until after you have paid. So cancelled and ordered from Hoover shop at Amazon. Promised three days delivery. Kept changing delivery date. Eventually had to cancel but they would let me originally. After a lot of messing I finally got it cancelled and refunded 3 days later. I eventually bought the same washer from Argos with much better service.
2026年10月6日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to share your feedback.
We're very sorry to hear about your disappointing experience with our website and the delivery service.
We completely understand how frustrating it must have been to experience changing delivery dates, difficulties cancelling your order and delays in receiving your refund.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We appreciate your honest feedback and will highlight your concerns regarding the ordering and delivery process to the relevant teams to help us identify areas for improvement.
We're pleased to hear that you were eventually able to purchase your washing machine, although we regret that your experience with us fell short of expectations.
Kind regards,
Andrea
Hoover Customer Service Team
Good experience talking to advisor
I was fully satisfied with my experience with Hoover, the customer service advisor was friendly and helpful. The wait to speak to an advisor wasn’t what I expected as it took some time, but the customer service advisor’s friendly approach made up for it! So I didn’t go away disgruntled!
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that our customer service advisor was friendly, helpful and made your experience a positive one.
We do apologise for the longer-than-expected waiting time and appreciate your patience and understanding.
It's wonderful to know that our advisor's friendly approach made such a difference. We'll be sure to share your kind feedback with the team.
Thank you again for choosing Hoover!
Kind regards,
Andrea
The Hoover Team
Louise was polite
Louise was polite, helpful and genuinely wanted to help resolve the problem.
2026年10月17日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that Louise was polite, helpful and genuinely committed to resolving your issue.
Providing friendly and supportive customer service is very important to us, so it's wonderful to receive such positive feedback.
We'll be sure to pass your kind words on to Louise and the team.
Thank you again for choosing Hoover!
Kind regards,
Andrea
Hoover Customer Service Team
The advisor was robotic but adept
The advisor was robotic but adept. The Ai phone intro was time consuming and lengthy, The Ai chat was also time consuming. As for the washing machine I purchased? Useless , not a trusted brand anymore. Corporate Greed at its finest.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Sophia
Thank you for taking the time to share your feedback. We are sorry that you found our automated phone introduction and online chat time-consuming, and we appreciate your comments regarding your experience with our advisor.
We are also sorry to hear that you are disappointed with your washing machine and that this has affected your confidence in our brand. We would appreciate the opportunity to look into your concerns and see how we can assist.
Please contact us at social.media@hoovercandy.com with your full name, address and repair reference number, if applicable, so we can review your case further.
Thank you again for bringing this to our attention
Kind regards
Jackie
The Hoover Team
Very friendly
Very friendly, informative, listened to me and resolved the problem for me. Sorted out a code for me to be able to return an item that was damaged on delivery
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good morning Alison
Thank you for taking the time to leave such lovely feedback. We are delighted to hear that our advisor was friendly, informative and attentive, and was able to resolve the issue for you by arranging a return code for your damaged delivery.
We really appreciate your kind comments and thank you for choosing Hoover.
Kind regards
Jackie
The Hoover Team
Poor Customer Service
I have been trying for 3 days to buy 2 products from Hoover. If you buy 2 products you automatically get 15% discount HOWEVER I am registered disabled and as such am a member of Purpl, whom Hoover work with. With Purpl I get 20% discount plus an extra 5% of sale. Noone can help me on the phone, was transferred to a 2nd advisor without being told. Totally felt they were passing the buck. I have emailed 2 seperate customer service email addresses and getting no where. I am frustrated as almost all my appliances and electricals are Hoover and I am not the support.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Louise
Thank you for taking the time to share your feedback. We are very sorry for the difficulties you have experienced trying to place your order and obtain clarification regarding the available discounts. We also apologise that your calls and emails have not provided the assistance you expected and that you felt you were being passed between advisors.
We appreciate your continued loyalty to Hoover and understand how frustrating this experience must have been, particularly when you have been trying to purchase two products over several days.
We would welcome the opportunity to look into this further and clarify the discount options available to you. Please contact us at social.media@hoovercandy.com with your details so we can review this with our relevant team.
We are sorry again for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards
Jackie
The Hoover Team
Agent was very very helpful and amazing, bless despite having a sore throat and poorly did not stop him from providing excellent customer service
Agent was very very helpful, I’m so happy got my tumbler dryer almost sorted and the rest of my appliances covered for piece of mind.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Smita
Thank you so much for leaving such a wonderful five-star review! We are delighted to hear that our team member provided excellent service and assisted you with your laundry unit. It is fantastic to know that having all of your household equipment protected gives you total confidence and comfort moving forward. We truly appreciate your feedback and your support!
Kind regards
Jackie
The Hoover Team
Staff were helpful when we got to them
Staff were helpful when we got to them. The ai up front is a complete nonsense.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Chris
Thank you for taking the time to share your feedback. We are pleased to hear that our team was helpful once you were able to speak with them. However, we are sorry that you found the initial automated service frustrating and difficult to use. We appreciate your comments and will share this feedback with the relevant team as we continue to review and improve our customer service experience. Thank you for bringing this to our attention.
Kind regards
Jackie
The Hoover Team
Excellent on Vinyl floors
Delivery was very fast and the product is excellent. If I was being hypercritical I don’t really like the grating American accent on the voice instructions but the wash and dry facilities are super. The contents of the dirty water tank is evidence of how well the machine cleans our waterproof vinyl floors.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that your appliance arrived quickly and that you're impressed with its washing, drying and cleaning performance.
We also appreciate your honest feedback regarding the voice instructions. Customer feedback is very important to us, and we'll ensure your comments are shared with the relevant team.
Thank you again for choosing Hoover. We hope you continue to enjoy your appliance!
Kind regards,
Andrea
Hoover team
Not a great service
My machine is less than 6 months old. Despite 3 engineer visits it still isn't working. Customer service told me the part required has been received but engineer can't come again for another week which will be 21 days without a washing machine if it's fixed on the next visit- I would definitely think again before buying another Hoover item
2026年10月13日
自発的なレビュー
Hoover UK からの回答
Good morning Dora
Thank you for taking the time to share your feedback. We are very sorry that your washing machine is still not working despite three engineer visits, particularly as the appliance is less than six months old. We understand how frustrating it must be to face further delays and potentially be without a washing machine for 21 days.
We appreciate that this experience has affected your confidence in Hoover, and we apologise for the inconvenience this has caused. We would like the opportunity to review your repair case and see whether we can assist further.
Please contact us at social.media@hoovercandy.com with your full name, address and repair reference number so we can look into this with the relevant team.
We are sorry again for the disruption you have experienced and thank you for bringing this to our attention.
Kind regards
Jackie
The Hoover Team
Have been waiting several months fir a…
Have been waiting several months fir a new front for our salad crisper drawer. So far we have had the wrong part sent out. This was followed by an engineers visit. He ordered 2 fronts which were delivered together. The one we needed was broken and the other one that was no good was also damaged. Spoke to customer services at hoover today. They are unable to say when we will receive the part. This has been going on since July.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Anthony
Thank you for taking the time to share your feedback. We are very sorry for the prolonged delay in receiving the replacement salad crisper drawer front and for the repeated issues with receiving the incorrect and damaged parts. We understand how frustrating this must be, particularly as you have been trying to resolve this since July and have still not received a confirmed delivery date.
This is not the level of service we aim to provide, and we apologise for the inconvenience this has caused. We would appreciate the opportunity to review your case with the relevant team and look into the current status of the replacement part.
Please contact us at social.media@hoovercandy.com with your full name, address and repair reference number so we can investigate this further.
We are sorry again for the frustration and inconvenience you have experienced, and thank you for bringing this to our attention
Kind regards
Jackie
The Hoover Team
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