1) Book an online repair: error (Sat & Sun) 2) Phone call centre: told bot I had a washing machine. Bot thinks it’s a dryer. 3) Speak to agent: appointment system down. 4) Given WhatsApp numbe... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Stacey was polite, professional and extremely helpful…. Which was very welcome after listening to the dreadful ‘hold’ music for five minutes. She understood the absolute disappointment of unpackin... もっと見る
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Excellent service received from Hoover UK, delivery of our new washing machine was quick and easy. Our old Hotpoint washing machine had served us well for over 10 years, so it was time for a new on... もっと見る
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After several frustrating calls,poor experiences the call handler was EXCELLENT ! Jenny should be promoted or at least given a bonus . She was so understa nding ,kept her word when she said she'd ge... もっと見る
企業が回答しました
企業情報
当該企業による記述
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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3万件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Sold a faulty machine 13 months ago and…
Sold a faulty machine 13 months ago and won't repair without huge cost. Appalling customer service Don't buy a Hoover product.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Claire
Thank you for taking the time to share your feedback. We are sorry to hear that you have experienced an issue with your appliance and are disappointed with the repair costs quoted. We understand how frustrating this must be, particularly as the appliance is only 13 months old.
We would appreciate the opportunity to review your case and understand the circumstances surrounding the fault and the options you have been offered. Please contact us at social.media@hoovercandy.com with your full name, address and repair reference number so we can look into this further.
We apologise for the frustration and inconvenience this has caused and appreciate you bringing this to our attention.
Kind regards
Jackie
The Hoover Team
The human customer service lady was…
The human customer service lady was excellent and very helpful
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Shane
Thank you for taking the time to leave your feedback. We are delighted to hear that our advisor was so helpful and provided excellent customer service. We really appreciate your kind comments and will be sure to share them with our team. Thank you again for choosing Hoover!
Kind regards
Jackie
The Hoover Team
Very frustrating morning then this…
Very frustrating morning then this advisor cut me off.
Will not let me review on the second advisor who told me they have ordered it but cannot provide any other information but to call back Friday. I had an awful morning with Hoover so was becoming a bit frustrated but politely ask but if you can't offer more information why would I be told to call back Friday? She cut me off!
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to share your feedback.
We're very sorry to hear about the frustrating experience you've had when contacting our Customer Service Team.
We completely understand how disappointing it must have been to spend your morning trying to obtain an update on your order.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused.
We would appreciate the opportunity to investigate this matter.
Could you please email us at social.media@hoovercandy.com with your detais so we can look into this further?
Thank you again for bringing this to our attention. Your feedback is extremely important to us, and we hope to have the opportunity to help resolve your concerns.
Kind regards,
Andrea
Hoover Customer Service Team
5 stars for the lady as she was able to…
5 stars for the lady as she was able to deal with my query but wait time was quite long so hope that can be improved. Thank you!
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that our advisor was able to assist you and successfully resolve your enquiry.
We do apologise for the lengthy waiting time and completely understand how frustrating this can be. We appreciate your feedback and will ensure your comments are shared with the relevant team as we continue working to improve our service.
Thank you again for your patience, understanding and kind words about our advisor.
Kind regards,
Andrea
Hoover Customer Service Team
To not be able to book a time slot is…
To not be able to book a time slot is very wasteful of mine and the engineers time. I will get a time slot the day before the appointment is due. I was told just to cancel and re-arange if the appointment is not good for me. Most people have commitments. School pick ups. Doctor appointments. If i cancel the day before, then the engineers time is wasted, costing money.
My call lasted 15 mins. The guy booked an appointment without first checking if the day was convient with me. It wasnt, so he had to cancel and re-book. I have since had 6 emails.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Thank you for taking the time to share your feedback.
We're very sorry to hear about your frustrating experience when arranging an engineer appointment, and we understand the difficulties this can cause when managing other commitments.
Our engineers' routes are planned in advance to ensure appointments are carried out as efficiently as possible. This is why we operate a 7am–6pm appointment window, with a more specific two-hour estimated arrival time sent by text message the evening before the visit.
We also apologise that your availability was not checked before the initial booking and for the multiple emails you received.
We appreciate your feedback and will highlight your concerns to the relevant team as we continue working to improve our service.
Kind regards,
Andrea
Hoover Customer Service Team
Hoover UK からの回答
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the shopping experience easy and straightforward, and that your order arrived quickly.
Providing a smooth and hassle-free experience for our customers is very important to us, so it's wonderful to know we met your expectations.
We really appreciate your positive feedback and thank you for choosing Hoover!
Kind regards,
Andrea
Hoover Customer Service Team
Engineer didn't turn up!
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning Julie
hwo to repsond to review Engineer didn't turn up!
Thank you for sharing your feedback. We are very sorry that the engineer did not attend as expected and for the inconvenience this has caused. We understand how frustrating it is to set aside time for an appointment that does not go ahead.
Please contact us at social.media@hoovercandy.com with your full name, address and repair reference number so we can investigate what happened and look into this further.
We apologise again for the inconvenience and appreciate you bringing this to our attention.
Kind regards
Jackie
The Hoover Team
The representative was aware of his…
The representative was aware of his job. Good service.
Thank you.
2026年10月16日
自発的なレビュー
Hoover UK からの回答
Good morning
Thank you for taking the time to leave your feedback. We are pleased to hear that you received good service and that our representative was knowledgeable and helpful. We really appreciate your kind comments and thank you for choosing us.
Kind regards
Jackie
The Hoover Team
Still waiting for a call back 2 days…
Still waiting for a call back 2 days later from domestic and general been waiting for machine to be fixed since 1st October 26
2026年10月14日
自発的なレビュー
Hoover UK からの回答
Good morning
Thank you for your feedback. We regret the delay in returning your call and the extended wait for your appliance repair. We are prioritizing your case to ensure our team contacts you promptly to resolve this long-standing issue.
Kind regards
Jackie
The Hoover Team
Hoover UK からの回答
Good Morning Queen T M,
Thank you for your 5-star review! We’re delighted to hear you were happy with the help and support you received today. We really appreciate your kind feedback and thank you for choosing Hoover.
Kind regards,
Raeesa
Hoover Candy Team
Appliance Return
When i finally got to speak to a real person, the experience was great. Staff member was really helpful and explained things clearly.
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good Morning,
Thank you for your feedback and 4-star review! We’re pleased to hear that our team member was helpful and explained everything clearly.
We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the relevant team.
Kind regards,
Raeesa
Hoover Candy Team
Hoover UK からの回答
Good Morning Martin,
Thank you for your 5-star review! We’re delighted to hear you were happy with the customer service and care you received. Your feedback is greatly appreciated, and we thank you for choosing Hoover.
Kind regards,
Raeesa
Hoover Candy Team
Late turning up kept calling me the…
Late turning up kept calling me the landlord although I’d organise to phone tenant but both times on booking confirmation day and repair day called me 😌
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good Morning Mr Daniel,
Thank you for your feedback. We are sorry to hear about the delay with the engineer's arrival and the inconvenience caused by being contacted on the wrong number despite the arrangements made for the tenant to be contacted directly.
We understand how frustrating this must have been and appreciate you bringing this to our attention. Your feedback will be shared with the relevant team for review as we continually strive to improve our service.
If the repair is yet to be completed, please contact us on social.media@hoovercandy.com with your name, address and review details and we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Hoover UK からの回答
Good Morning Sam,
Thank you for your 5-star review! We’re delighted to hear that our advisor was lovely and helpful. We’ll be sure to pass your kind words on to the relevant team. Thank you for taking the time to share your experience.
Kind regards,
Raeesa
Hoover Candy Team
Great service once through to human!
The AI call triaging is a pain but was very happy with service once I got through to a human operator. Bernie was superb: very cheerful and helpful and she chased up every avenue for us to get the support we needed. Thank you Bernie!
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good Morning Rosie,
Thank you for your 5-star review! We’re delighted to hear that Bernie provided such helpful and cheerful service and went the extra mile to explore every avenue to get you the support you needed. We’ll be sure to pass your lovely feedback on to Bernie and the relevant team.
Thank you for your patience and for taking the time to share your experience.
Kind regards,
Raeesa
Hoover Candy Team
As AI warned me there's a terrible…
As AI warned me there's a terrible reputation for this company and I was on hold for 20 minutes after 10 minutes almost going through the AI options which weren't too bad and then the minute I got an operator I was about 30 seconds into the call and it got cut off which I had recorded so I went on to the chat cuz all the other options were not available and that cut me off as well and then picked up again by which time I had another window open and had emailed the CEO Etc and then was told by the chat operative great just go that way and then but that was it the end of it still waiting for a reply now from customer team. By the way the CEOs block emails from outside which is well dodgy!!
EDIT :
I have sent you my full details just now but I just want to add as well that I had a horrible email from the team this morning saying that I had to go back to the retailer which I think is morally wrong given the fact that you've provided a product that was not sufficient for the purposes it was sold and given that I know my previous Hoover was a HF1 with a 2-year warranty I think you potentially knowingly sold defective goods.
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good Morning Rachel,
Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced when trying to contact our team, including the extended wait time and the issues with your call and live chat disconnecting.
We understand how frustrating this must have been, particularly when you were trying to get assistance and had not yet received a response. This is not the level of service we aim to provide, and we will share your feedback with the relevant teams for review.
If you would be kind enough to send us your name, address, review and query details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Terrible customer service experience
I call it customer services to get something resolved and in the end it was rubbish. They couldn't resolve the problem which is remarkably bad for a big company like Hoover plus I'm disabled so even more disappointed, and am reaching out to the MS Society to share my bad experience
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good Morning Charles,
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with the service you received and that your concerns were not resolved as you had hoped.
We understand how important it is to receive the right support, and we sincerely apologise for the frustration this experience has caused. Your comments will be shared with the relevant team for review as we continually strive to improve our customer service.
If you still require further assistance, please can you contact us on social.media@hoovercandy.com with your name, address, review and query details, and we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Qiick an easy
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good Morning Wilma,
Thank you for your 5-star review! We’re delighted to hear you found the process quick and easy.
Your feedback is greatly appreciated, and we thank you for choosing Hoover.
Kind regards,
Raeesa
Hoover Candy Team
Alan saved the Day
Phoned up the Hoover customer help line, spoke to Alan about the problem on the 14 th October with the Hoover I had a problem with,he anallized the problem, just received a new battery for the hoover today the 15th.
Excellent service from Alan, Problem solved 💯 percent.
Cheers Alan
2026年10月14日
自発的なレビュー
Hoover UK からの回答
Good afternoon, LEE ROSIER
We are happy to hear that your issue was diagnosed so quickly and that the replacement part arrived the very next day. Providing swift, efficient support and resolving equipment troubles without delay is always our primary goal. We appreciate you taking the time to share your positive experience, and we will be sure to pass along your kind words to the team member who assisted you.
Thank you for your feedback, and we hope your appliance continues to serve you well.
Kind regards
Fiona
The Hoover Candy Team.
Andy was very helpful
2026年10月15日
自発的なレビュー
Hoover UK からの回答
Good afternoon, Karen
We are so glad to hear that our team member provided great support. Thank you for sharing your positive experience with us.
Kind regards
Fiona
The Hoover Candy Team.
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