Hoover UK レビュー 

Hoover UK からの回答

5日前

Good Morning Rosie,

Thank you for your 5-star review! We’re delighted to hear that Bernie provided such helpful and cheerful service and went the extra mile to explore every avenue to get you the support you needed. We’ll be sure to pass your lovely feedback on to Bernie and the relevant team.

Thank you for your patience and for taking the time to share your experience.

Kind regards,

Raeesa
Hoover Candy Team

Hoover UK からの回答

5日前

Good Morning Rachel,

Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced when trying to contact our team, including the extended wait time and the issues with your call and live chat disconnecting.

We understand how frustrating this must have been, particularly when you were trying to get assistance and had not yet received a response. This is not the level of service we aim to provide, and we will share your feedback with the relevant teams for review.

If you would be kind enough to send us your name, address, review and query details to social.media@hoovercandy.com we will look into this matter further and be in touch.

Kind regards,

Raeesa
Hoover Candy Team

Hoover UK からの回答

5日前に更新

Good Morning Charles,

Thank you for sharing your feedback. We are sorry to hear that you were disappointed with the service you received and that your concerns were not resolved as you had hoped.

We understand how important it is to receive the right support, and we sincerely apologise for the frustration this experience has caused. Your comments will be shared with the relevant team for review as we continually strive to improve our customer service.

If you still require further assistance, please can you contact us on social.media@hoovercandy.com with your name, address, review and query details, and we will look into this matter further and be in touch.

Kind regards,

Raeesa
Hoover Candy Team

Hoover UK からの回答

5日前に公開

Good Morning Wilma,

Thank you for your 5-star review! We’re delighted to hear you found the process quick and easy.

Your feedback is greatly appreciated, and we thank you for choosing Hoover.

Kind regards,

Raeesa
Hoover Candy Team

Hoover UK からの回答

6日前

Good afternoon, LEE ROSIER

We are happy to hear that your issue was diagnosed so quickly and that the replacement part arrived the very next day. Providing swift, efficient support and resolving equipment troubles without delay is always our primary goal. We appreciate you taking the time to share your positive experience, and we will be sure to pass along your kind words to the team member who assisted you.
Thank you for your feedback, and we hope your appliance continues to serve you well.

Kind regards
Fiona

The Hoover Candy Team.

Hoover UK からの回答

6日前

Good afternoon, Karen

We are so glad to hear that our team member provided great support. Thank you for sharing your positive experience with us.

Kind regards

Fiona
The Hoover Candy Team.

Hoover UK からの回答

6日前

Good afternoon, George

We are sorry to hear about your experience and understand how frustrating it must have been to experience the same issue with both your original microwave and its replacement. We appreciate how disruptive this has been, particularly after several appointments and the length of time you have been without a working appliance.

This is not the experience we want our customers to have, and we apologise for the inconvenience and disappointment caused.

We would appreciate the opportunity to review your case and look into the delays with your replacement. Please email your name, address and a copy of your Trustpilot review to social.media@hoovercandy.com so our team can investigate this further.

Kind regards,
Fiona
The Hoover Candy Team

Hoover UK からの回答

6日前

Good afternoon, Simon C

We hear your frustration regarding the automated assistant. We are glad our team could assist you, and we will use your feedback to improve our system.

Kind regards
Fiona
The Hoover Candy Team.

Hoover UK からの回答

6日前

Good afternoon, Angie Stevenson

Thank you for your feedback. We regret the long wait time and difficulty you experienced while trying to reach our support team. We are taking steps to improve our system for smoother assistance.

Kind regards

Fiona
The Hoover Candy Team.

Hoover UK からの回答

6日前

Good afternoon, MRS SHEILA WHITLEY

We are glad you enjoyed your experience with us. Thank you for your review. We are happy to hear that scheduling your maintenance was simple and that our supportive team provided an efficient, pleasant interaction.

Kind regards

Fiona
The Hoover Candy Team.

Hoover UK からの回答

6日前に更新

Good morning Andrew
Thank you for taking the time to share your feedback. We are very sorry to hear about the delays you have experienced with your washing machine repair and the additional distress caused by the reported water damage to your neighbour’s apartment.
We understand how frustrating it must be to be without a working washing machine for six weeks, particularly when you have had further concerns following the engineer’s visit. This is not the experience we want our customers to have, and we would like the opportunity to investigate what has happened and review the handling of your repair.
Please contact us at social.media@hoovercandy.com with your full name, address and repair reference number so that we can look into this further with the relevant teams.
We sincerely apologise for the inconvenience and distress this situation has caused.
Kind regards
Jackie
The Hoover Team

Hoover UK からの回答

6日前

Good morning Mr Brookes
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced difficulties registering your free three-year warranty and that you received conflicting information from Domestic & General and Hoover.
We understand how frustrating this must have been, and we apologise for the confusion caused. We would appreciate the opportunity to look into this further and help clarify the warranty position.
Please contact us at social.media@hoovercandy.com with your full name, address and appliance details so that we can investigate this for you.
Thank you for bringing this to our attention, and we apologise again for the inconvenience.
Kind regards
Jackie
The Hoover Team

Hoover UK からの回答

6日前

Good Morning,

Thank you for taking the time to share your feedback.

We are deeply sorry to hear about your experience and sincerely apologize for the distress and frustration caused when trying to contact us. We understand how upsetting it must have been to deal with a repetitive automated system that struggled to recognize your details, leading to a long wait and a tearful ordeal.

It is also disappointing to learn that, after reaching an advisor, you were unable to get a resolution due to the nature of the issue. We take your comments regarding our phone system very seriously and will pass your feedback on to the relevant team to help us improve the automated process.

Kind Regards
Tara
The Haier Team

Hoover UK からの回答

6日前

Good Morning Warren,
Thank you for taking the time to provide your feedback. We regret that your phone call was disconnected while waiting, This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team

Hoover UK からの回答

6日前

Good Morning Jacqi Clayton,

Thank you for taking the time to share your feedback.

We're pleased to hear that you received helpful service once you were connected to a member of our team. However, we're very sorry that getting through to a human advisor was such a frustrating experience. We understand how disappointing it must have been to spend 20 minutes repeating information to our AI Assistant, particularly when it did not accurately recognise your responses, only to have to repeat everything again when speaking to an advisor. This is not the experience we want for our customers. We appreciate your honest feedback and will share your comments with the relevant team as we continue to review and improve our customer service experience.

Thank you for your patience and for bringing this to our attention.

Kind Regards,
Chelsie
Hoover Team

Hoover UK からの回答

7日前

Good Afternoon Customer,

Thank you for taking the time to share your feedback.

We're very sorry to hear about the lengthy delay in receiving your part and the difficulties you've experienced when trying to resolve the issue. We understand how frustrating it must have been to wait two months, particularly after being promised a callback that never came.

We're pleased to hear that a replacement was eventually offered, but we appreciate that this does not make up for the time and effort you've had to spend chasing an update. This is not the level of service we aim to provide.

We would welcome the opportunity to investigate your experience further. Please email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this for you.

We sincerely apologise for the inconvenience and disappointment caused, and thank you for bringing this to our attention.

Kind Regards,
Chelsie
Hoover Team

Hoover UK からの回答

7日前

Good Afternoon Chris B,

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience with our AI Assistant was so frustrating. We understand how important it is to be able to access support quickly and easily, without feeling that you're going around in circles.

We're pleased to hear that, once connected to a member of our team, you received the level of customer service you expected. We appreciate your honest feedback and will share your comments with the relevant team as we continue to look for ways to improve the experience for our customers.

Thank you for your patience and for choosing Hoover.

Kind Regsards,
Chelsie
Hoover Team

Hoover UK からの回答

7日前

Good Afternoon Nisha,

Thank you for taking the time to share your feedback.

We're very sorry to hear about the frustrating experience you've had when trying to book a repair. We understand how disappointing it must have been to go through the process with our AI Assistant, only to be transferred to a member of our team and then told you had contacted the wrong department. This is not the level of service we aim to provide, and we appreciate how frustrating it must be to feel you've been passed from one place to another when simply trying to arrange a repair.

We would appreciate the opportunity to look into your experience and understand what happened. Please email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can investigate this further.

We sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.

Kind Regards,
Chelsie
Hoover Team

Hoover UK からの回答

7日前

Good Afternoon Natalie Newell,

Thank you for taking the time to share your feedback.

We're very sorry to hear about the repeated issues you've experienced with your tumble dryer and sincerely apologise for the frustration and inconvenience this has caused. We understand how disappointing it must be to have required six repairs for the same fault since January, particularly with the lengthy waits for engineer appointments and the impact this has had on your ability to use the appliance. We also appreciate how important a reliable tumble dryer is for your family's needs, especially when you have a disabled child and need to dry bedding regularly. We're sorry that, despite the repeated repair attempts, you feel your concerns have not been adequately addressed.

We would like the opportunity to review your case and investigate the concerns you've raised regarding the recurring fault and the support you've received. Please email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, so our team can look into this further.

We sincerely apologise for the ongoing frustration and disruption and thank you for bringing this to our attention.

Kind Regards,
Chelsie
Hoover Team

Hoover UK からの回答

7日前

Good Afternoon Janice Gilbert,

Thank you for taking the time to share your feedback.

We're delighted to hear that our team member was so helpful and that you received excellent service once you were connected to a member of our team. However, we're very sorry that our AI Assistant made the initial experience so frustrating by repeatedly interrupting and not allowing you enough time to answer its questions.

Thank you again for your patience and for choosing Hoover!

Kind Regards,
Chelsie
Hoover Team