I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... もっと見る
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Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... もっと見る
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Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... もっと見る
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企業情報
当該企業による記述
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
連絡先
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, 英国
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.6
優良
297件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Second bike bought from Horizon
Second bike bought from Horizon. Clear communication, quick delivery, once again extremely satisfied with the overall experience
2026年7月6日
Horizon Micromobility からの回答
Thank you for your repeated custom 😀
Friendly & efficient.
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in.
The whole deal was sorted out quickly and efficiently over the phone and by email. A few days later my bike was delivered to my door in Scotland.
No dramas whatsoever.
Friendly and knowledgeable staff.
Highly recommended.
2026年6月23日
Horizon Micromobility からの回答
Thank you for leaving us a review. 😀
Horizon Micromobility からの回答
Thank you for leaving us a review 😀
The back brake light plug-in adapter…
The back brake light plug-in adapter was not compatible.
2026年5月26日
Horizon Micromobility からの回答
Sorry to hear that - this is an HX X9 brake lever and is for the HX X9 electric scooter - it only fits the HX X9 electric scooter. Also the brake lever doesn't connect to the back brake light the cable is the cut out for the motor. Please return and we'll issue a refund.
Absulety fantastic service!!!
Absulety fantastic service!!!! Great bike and Matt is really helpful and responsive!!!! I would 1000% recommend!!!!
2026年5月8日
Horizon Micromobility からの回答
Hi Rocio - thank you for your kind words
Horizon Micromobility からの回答
Hi Denise - many thanks for your review
Good comms and very easy to deal with
Good comms and very easy to deal with. If he couldn't get to the phone, the 'chat' was answered quickly.
2026年5月12日
Horizon Micromobility からの回答
Hi John - many thanks for your review
Good communication and service.
2026年5月11日
Horizon Micromobility からの回答
Hi John - Thanks for taking the time to leave a review
Bought an engwe engine x from them…
Bought an engwe engine x from them through the cycle 2 work scheme. Can't fault the service, really helpful. Delivery was quick and easy. Love the bike, can't wait for warmer weather so I can commute on it.
2026年5月14日
自発的なレビュー
Horizon Micromobility からの回答
Hi Mark - thanks for your review, hope you're enjoying the Engwe!
Generally good and friendly service…
Generally good and friendly service loses a star as communication and updates could have been more frequent and earlier.
2026年5月5日
Horizon Micromobility からの回答
Hello Chris,
Thanks for your review. There does tend to be periods when we wait for couriers to collect or confirm delivery and for admin tasks such as DVLA registration to take place. While it may seem nothing is happening we do have a company policy of only updating customers when there has been a change. However we have had a number of customers mention similar so we will now provide timelines and dealines so if they haven't heard back by a date then please contact us. We do get so many customer chasing their order hours or the following day asfter it was placed - we're not Amazon.
Excellent customer service
Recently purchased a Fiido X 2025 from Horizon Micro Mobility and overall I’ve had a really positive experience.
In particular, Matt has been incredibly helpful throughout the whole process. Communication was excellent from start to finish, especially with all the delays and shipping updates around the new Fiido stock arriving in the UK. Every question I had was answered quickly and clearly, and he went out of his way to reassure me regarding my full order, including the additional battery and accessories.
The bike was professionally assembled before delivery which was a huge help, and the courier booking process was smooth as well.
I also really appreciated the honest and responsive customer service after delivery. It’s refreshing dealing with a company that actually replies promptly and keeps customers informed.
Would definitely recommend Horizon Micro Mobility to anyone looking at buying an e-bike, especially if customer support is important to you.
2026年5月6日
自発的なレビュー
Horizon Micromobility からの回答
Hi Nikhil,
Many thanks for yoru kind words and your understanding through your order process.
Horizon Micromobility からの回答
Many thanks for your review
Quick and secure to order and prompt delivery
Quick to order securely, quick to deliver at a fair price. Better than most online retailers.
2026年4月29日
Horizon Micromobility からの回答
Hi Stephen, thanks for your review
Good online communication and support…
Good online communication and support before purchasing, great delivery and on time
2026年4月28日
Horizon Micromobility からの回答
Many thanks for your review
But customers service
2026年4月23日
Horizon Micromobility からの回答
We’re sorry you weren't happy with the Customer Service we provided. we’d like to learn how we can improve things in the future?
Looking at your recent order you were informed on 22.01.26 that the current wait time for the bike was 8-10 weeks (so late March/early April).
You were then informed on March 10th that due to shipping delays the shipment was expected to arrive towards the end of April, you replied to this email. The shipment arrived a little earlier than this and your order was process on April 23rd.
At every point the Customer Services Team provided you with accurate information as soon as we were made aware of any delays.
Please get in touch with the Customer Services team and we’d be happy to forward all communications relating to your orders again.
Kind regards,
The Customer Services Team
Availability of stock at a great price…
Availability of stock at a great price and the fact that I could pick it up the next day.
2026年4月17日
Horizon Micromobility からの回答
Thank you for leaving us a review
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