Hormify レビュー 318

Hormify からの回答

2026年4月14日

Thank you for your feedback. We’re sorry to hear that this experience has been frustrating.

We want to clarify that subscriptions are not activated without customer selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email.

For subscription orders, shipments are scheduled based on the selected supply (for example, every 90 days for a 3-month supply). Reminder emails are sent prior to each renewal, including a direct self-cancellation link so customers can make changes or cancel before the next charge.

If a charge occurred, it is typically because the renewal had already processed before cancellation was completed. We understand how this can feel unexpected, and we’re here to help review your case.

Please contact us at hello@hormify.com
with your order details so we can take a closer look and ensure everything is handled correctly.

Hormify からの回答

2026年4月15日

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.

We want to clarify that subscriptions are not applied without customer selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email.

We also want to clarify that we do not charge cancellation fees. If a charge occurred after a cancellation request, it is typically due to the timing of the request relative to the renewal process. Once an order has been processed, it cannot be stopped, and cancellation applies to future shipments.

All terms, including renewal timing and pricing structure, are outlined in our Terms & Conditions, and reminder emails are sent prior to rebilling with a direct self-cancellation link.

We understand how this situation may feel, and we’re happy to review your case in detail. Please contact us at hello@hormify.com with your order information so we can take a closer look and ensure everything is handled correctly.

Hormify からの回答

2026年4月10日

We’re sorry to hear about your experience — this is not the impression we aim to create.

To clarify, both one-time purchases and subscription options are clearly presented on our product and checkout pages, including pricing differences. The selected option is also confirmed in the order confirmation and shipping emails sent after purchase.

Prior to any renewal, we send reminder notifications approximately one week in advance, which include direct cancellation links to make managing subscriptions straightforward.

If a cancellation request is made after a renewal has already been processed, that order remains active for that billing cycle, as outlined in our Terms & Conditions. That said, we understand how this situation can be frustrating.

We’d like to review your case in detail and ensure everything was communicated and handled correctly. Please reach out to us at support@hormify.com with your order details so we can assist further.

Hormify Support Team

Hormify からの回答

2026年4月10日 に更新

Thank you for your feedback — we’re excited for you to try it.

For best results, we recommend consistent use as directed and allowing a few weeks for the effects to build. If you have any questions along the way, our support team is here to help.

Feel free to reach out to us at hello@hormify.com anytime.

Hormify Support Team

Hormify からの回答

2026年4月10日

Thank you for your feedback — we’re glad to hear that you found the ordering process fast and smooth.

We appreciate your input regarding the post-purchase offers. These are designed to provide additional value, but we understand your preference to see bundled options presented upfront before completing the order.

Your suggestion about offering a combined bundle at checkout is noted, and we’ll share this with our team as we continue improving the customer experience.

Hormify Support Team

Hormify からの回答

2026年4月10日

Thank you for your feedback.

We understand that additional offers during the purchase process may feel excessive when you’re only looking to buy a single product. These options are intended to provide value and flexibility, but they are always optional and can be skipped.

That said, we appreciate your input and will take it into consideration as we continue to improve the overall checkout experience.

Hormify Support Team

Hormify からの回答

2026年4月7日

We’re sorry to hear about your experience and understand why this situation raised concerns.

However, we would like to clarify a few important details. The additional supplement pages you mentioned are part of our one-time post-purchase offers, which are only shown after an initial order has already been successfully placed. This means that before seeing those pages, the checkout process had already been completed — including selecting your plan (one-time purchase or subscription, 1–6 month supply), entering your delivery details, and confirming payment.

These offers are optional and clearly presented with the choice to accept or decline. Customers can simply select “No, thank you” to skip them. If additional charges appeared, this indicates that the items were selected and added rather than declined.

If the page was exited without completing a selection, the system may finalize the previously selected offer once the session expires, which can result in additional items being included in the order.

Regarding shipping, as our support team explained, once an order has left the warehouse, it cannot be stopped in transit. Returning the package unopened with “Return to Sender” is the correct approach, and once received, the return can be processed according to our policy.

We take claims of unauthorized orders seriously and are confident that all orders require active input and confirmation. We recommend continuing to work with our support team and your payment provider to review the full transaction details.

Hormify からの回答

2026年4月7日

Thank you for sharing your experience. We’re sorry to hear that you felt unwell.

Hormify is generally well tolerated, but individual reactions can vary. Symptoms like vertigo are not commonly reported, but if you experienced this, discontinuing use was the right step. We take health-related feedback seriously.

Regarding subscriptions, any recurring option must be selected at checkout, and this is shown before completing the order as well as in the confirmation email. Reminder emails are also sent prior to renewal, including a self-cancellation link.

We also want to note that if three containers were received and not used, this represents approximately a three-month supply. During that time, customers can reach out at any point to report issues or request cancellation, and we would have been able to stop any future shipments to prevent additional charges.

As for returns, our policy and eligibility criteria are outlined clearly during purchase. We understand how this may have felt frustrating, and we’re happy to review your case in detail.

Please contact us at hello@hormify.com
with your order information so we can take a closer look and assist you further.