horze.ie ロゎ
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horze.ie レビュヌ 

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TrustScore 5段階評䟡の3.5

3.7

銬具店
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5぀星のうち2の評䟡

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... もっず芋る

5぀星のうち5の評䟡

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... もっず芋る

5぀星のうち3の評䟡

Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... もっず芋る

䌁業が回答したした

䌁業情報

  1. 銬具店

連絡先

3.7

たあたあ

TrustScore 5段階評䟡の3.5

883件のレビュヌ

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5぀星のうち3の評䟡

Dog coatThe delivery was quick and the product


The delivery was quick and the product is good quantity but it’s a ridiculous size, this little coat was for my chihuahua who is 25cm long but the coat is much longer and far too wide, it’s wide enough to fit a pug, any dog that’s only 25cm long will be a toy breed ,

2023幎1月24日
horze.ie ロゎ

horze.ie からの回答

Dear Customer 

Thank you for your review. 

We are very sorry you are unhappy with the coat.  We will forward your feedback to the supplier so they can check on the size chart.  You can of course return the coat for free for a full refund by registering the return on www.horze.ie/findorder.

Your Horze Customer Service Team

5぀星のうち1の評䟡

Ordered 20th of November arrived 13th


Ordered 20th of November arrived 13th of January! Order was Christmas presents so very disappointed!

2023幎1月14日
horze.ie ロゎ

horze.ie からの回答

Dear customer, thank you for your feedback.
We are sorry that you received the goods so late, this we regret very much. Unfortunately, several of our suppliers had delivery problems before Christmas, your order was also affected. Therefore, we offered you an exchange or cancellation of the affected product before Christmas. We apologize for the inconvenience caused to you and would be happy to welcome you back in our store soon.

5぀星のうち2の評䟡

Took forever to arrive

Took forever to arrive, over a month and unfortunately items are poor quality when previous products have been good.

2023幎1月3日
horze.ie ロゎ

horze.ie からの回答

Good evening Vikki,

We thank you for your comment, which is very important to us.

We are sorry that you have been affected by delivery difficulties from our partner. This is not our standard and we are happy to take advantage of your feedback to review our processes.

We wish you a pleasant evening.

5぀星のうち1の評䟡

Late santa

Order was reciced on 25th of november was told a delivery date of dec 14, recieved no email to indicate late delivery, when i enquired about order was told new delivery date of dec 28th, as this was a christmas present order must be returned. Cant understand how it could take so long.

2022幎12月18日
horze.ie ロゎ

horze.ie からの回答

Dear Niall,

Thank you for your feedback, which is very important to us.

We are sorry that the delivery of your package took longer than expected. This is not our standard and we are happy to use your feedback to review our processes, including with the manufacturer.

We apologize for the inconvenience and hope to convince you of the quality of our service again with your next order.

5぀星のうち3の評䟡

Pros and cons

Pros:
Arrived on time.
Socks were grand.
Cons:
The chaps weren’t great quality :( the zipper is sticky and had to use and the button wont close. Its a Christmas present for my little sister.

2022幎12月20日
horze.ie ロゎ

horze.ie からの回答

Hello Helen,

thanks a lot for your feedback. This is really important to us.

We are sorry to hear that the chaps are not as expected. Please send a photo of the claim to customerservice@horze.ie. We are more than happy to help and find a solution for you.

Have a lovely day,

Your Horze Team

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