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I donât know if itâs the company, or the florist the contracted with, but had problems with my order and who knows if it would have happened if I hadnât followed up. First the deliver was delayed to w... ãã£ãšèŠã
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I am only giving two stars because my sonâs girlfriend received her flowers less than an hour after I ordered. That is the only positive. The bouquet arrived looking nothing like what was pictured... ãã£ãšèŠã
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The recipient (a doctor who just had a child and was returning to work after maternity leave )was very impressed. Hospital employees commented that their hallways were full of pleasant flowery smells.... ãã£ãšèŠã
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Have ordered from Hospitalgiftshop.com more than once. Their website makes it easy and their customer service makes it better! Great at communicating (via text which is awesome) and they wait to deli... ãã£ãšèŠã
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We offer guaranteed "same-day" delivery on select items!
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, ç±³åœ
4.0
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You never delivered the gift. I messaged the company Day after Day approving a change and you guys never delivered anything. I was emailed I would receive a refund but havenât. I have disputed the charges with my credit card company.
This was delivered a day late and they didnât fill out the card with my gift message so the recipient didnât know it was from me.
The tray was beautiful and delivered in a timely fashion.
They got the gift put together and delivered on the promise of same day service. According to the recipient it was fresh and well made.
I am only giving two stars because my sonâs girlfriend received her flowers less than an hour after I ordered. That is the only positive.
The bouquet arrived looking nothing like what was pictured on the website, which was full and beautiful. This was about 1/4 the size and looked like someone had stomped on it first. I was embarrassed to see how it looked upon arrival and for the price I paid, this service should be ashamed.
HospitalGiftShop.com ããã®åç
Thank you for your valuable feedback. We sincerely apologize that your bouquet did not meet expectations. We strive to provide the best possible service, and we appreciate the opportunity to address your concerns. While we did not receive prior communication about this issue, we are committed to looking into this and following up. We look forward to hearing back from you.
I donât know if itâs the company, or the florist the contracted with, but had problems with my order and who knows if it would have happened if I hadnât followed up. First the deliver was delayed to where my family member discharged from hospital to home. Then it took few more days for my order to be delivered to their house. I ordered a healing serenity bouquet plant and get well artisan flowers of the day, and only flowers were delivered. This company did refund the delivery fee. But the order and delivery didnât meet my expectations. Ordered July 18 and delivered today, July 24.
HospitalGiftShop.com ããã®åç
Thank you for taking the time to share your experience. We sincerely apologize for the delays and that your order did not arrive as expected. We understand how disappointing it was to have the delivery delayed until after your family member was discharged and that part of your order was missing. While we were glad to refund the delivery fee, we recognize that this did not make up for the inconvenience. We appreciate your feedback and will use it to help improve our service.
Delivery and local store help on phone was great,thanks!
HospitalGiftShop.com ããã®åç
Thank you for your kind review! We're so pleased to hear that you had a great delivery experience and that our local partner was helpful over the phone. We truly appreciate your support and thank you for choosing us to help send a thoughtful gift!
I ordered flowers 2 days ago and they have not been delivered. Getting through to customer service is nightmare. Twice promised call backs and still nothing.
HospitalGiftShop.com ããã®åç
Thank you for your feedback, and please accept our sincere apologies for the delay and the frustration you experienced trying to reach us. We understand how important it is for your gift to arrive on time. We have confirmed that the flowers were delivered to your recipient's room on 7/24. We sent a email confirmation that day. We appreciate your patience and again apologize for the delay.
HospitalGiftShop.com ããã®åç
Thank you for your kind review! Weâre so glad you were happy with our quick service. We appreciate you choosing us and are grateful for the opportunity to help you send something special.
Cheyenne in the gift shop was very nice and helpful in assisting me in the purchase of flowers for my friend in the hospital there.
Thank you to Cheyenne!
HospitalGiftShop.com ããã®åç
Thank you for your kind review! Weâre so glad to hear that Cheyenne was helpful and provided great assistance while you were purchasing flowers for your friend. Weâll be sure to share your kind words with her. We appreciate you choosing us and hope your friend enjoyed the thoughtful gesture.
Vile, reprehensible, evil business, pretending to be the actual gift shop at the hospital. Do not trust these people. Theyâre stealing your money when you can buy flowers directly from the gift shop and support the hospital. How can people be so disgusting?
HospitalGiftShop.com ããã®åç
Thank you for sharing your feedback. Weâre sorry to hear about your concerns and would appreciate the opportunity to understand better what happened. We were unable to locate an order associated with this review, but we would be happy to look into your experience if you can provide an order number or additional details. We do partner with many gift shops inside the hospital. For the hospitals that are not our partners, we clearly state that right below the hospital name on our website. We take our customersâ trust seriously and are committed to providing a reliable and caring service. Please reach out to us so we can assist you further.
HospitalGiftShop.com ããã®åç
Thank you for your kind words! We're delighted to hear you were happy with our quick response and excellent service. We truly appreciate your support and look forward to helping you again whenever you need us.
Half of the gift was missing & customer service didnât provide a refund. Very disappointing
Edit: thank you for your reply I did not receive any notice that 56% was refunded until your comment. Are you able to send me a receipt confirmation?
HospitalGiftShop.com ããã®åç
Thank you for taking the time to share your feedback. Weâre truly sorry that your gift arrived with missing items and understand how disappointing that must have been, especially when you were trying to send something special. After reviewing your order, we issued a refund for approximately 56% of the item purchase price to account for the items that were not received. We regret that your experience fell short of your expectations and appreciate you bringing this to our attention as we continue working to improve our service.
HospitalGiftShop.com ããã®åç
Thank you for your kind review! We're so happy to hear your recipient loved the gift. It means a lot to us to be a small part of such thoughtful moments, and we appreciate you choosing us.
I ordered on this site because it was for same day delivery but the order was delivered 2 days late. Patient was already checked out. When asked for a refund, I was told that I could have store credit so I had to have the order redirected.
HospitalGiftShop.com ããã®åç
Thank you for your feedback. We apologize for the delay in your order, especially since it arrived after your recipient was discharged from the hospital. We offered to redirect your gift so it would still bring comfort to your recipient, but we understand this wasn't your desired outcome. We appreciate your feedback as it helps us improve our service. We will issue a full refund.
The flower were promised same day. Was delivered to the MAIN hospital front desk instead of the childrens hospital area when a room number was provided. The ballon arrived late the same day and the flowers had to go be found at the other desk.
HospitalGiftShop.com ããã®åç
We truly understand how frustrating and disappointing this experience has been for you, and we are very sorry for the confusion it caused. Your feedback is invaluable to us, and weâre committed to working closely with our delivery team to ensure that situations like this donât happen again in the future. Thank you for your understanding.
HospitalGiftShop.com ããã®åç
Thank you for your wonderful review! We're so happy to hear your gift was delivered on time and that the flowers were beautiful. Thank you for choosing us to help brighten someone's dayâwe truly appreciate your support!
My flowers were not delivered in a timely manner. Ordered on Friday - delivered on Sunday after the patient had been discharged. We believed that ordering directly from the hospital gift shop would make things easier. We were wrong.
HospitalGiftShop.com ããã®åç
Thank you for your feedback. We are genuinely sorry to hear that your flowers were delivered after your recipient had left the hospital. We can only imagine how disappointing that must have been for you, especially since you were hoping to bring a touch of joy during their stay. Please know that we truly value your concerns and are committed to addressing this issue to improve our service moving forward.
My niece never received her balloons. Even though I left a message for them to return to locate it or refund my money, I have yet to receive a call back. I will never do business with this place again
HospitalGiftShop.com ããã®åç
Thank you for bringing this to our attention. We apologize for the inconvenience caused by your niece not receiving her balloons and for the delay in our response to your concerns. We understand how frustrating and disappointing this situation must be, especially since you were trying to send something special to brighten her day. We have reached out to you and look forward to working together to resolve this issue.
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