The flowers I ordered for a hospitalized loved one were delivered, but the volunteer staff did not take the flower to the pt at that time. My loved one was transferred out of the hospital the next day... もっと見る
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Have ordered from Hospitalgiftshop.com more than once. Their website makes it easy and their customer service makes it better! Great at communicating (via text which is awesome) and they wait to deli... もっと見る
企業が回答しました
The recipient (a doctor who just had a child and was returning to work after maternity leave )was very impressed. Hospital employees commented that their hallways were full of pleasant flowery smells.... もっと見る
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I placed an order on Saturday afternoon. There was no delivery on Sunday which is somewhat understandable. NOT DELIVERED ON MONDAY. NOT DELIVERED TO FACILITY UNTIL TUESDAY AT 6:58 PM!!! Not sure w... もっと見る
企業が回答しました
企業情報
HospitalGiftShop.com について
当該企業による記述
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
連絡先
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, 米国
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
ほぼ満足
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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You never delivered the gift
You never delivered the gift. I messaged the company Day after Day approving a change and you guys never delivered anything. I was emailed I would receive a refund but haven’t. I have disputed the charges with my credit card company.
2026年7月26日
HospitalGiftShop.com からの回答
Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this situation caused. While we did receive a delivery confirmation from our local partner, we understand your concerns and appreciate you bringing them to our attention. We have reached out to you by email to continue working toward a resolution and hope to have the opportunity to restore your confidence in our service.
The flowers were beautiful 😍
2026年7月25日
HospitalGiftShop.com からの回答
Thank you for your wonderful review! We're so happy to hear the flowers were beautiful. We appreciate you choosing us to help brighten someone's day and hope we have the opportunity to serve you again!
Delivered late and no gift message
This was delivered a day late and they didn’t fill out the card with my gift message so the recipient didn’t know it was from me.
2026年7月24日
HospitalGiftShop.com からの回答
Thank you for your feedback, and please accept our sincere apologies that your gift was delivered later than expected and that your gift message was not included. We understand how important those personal touches are, and we're sorry we fell short. We will be issing a partial refund. We appreciate you bringing this to our attention and will use your feedback to help improve our service.
The tray was beautiful and delivered in…
The tray was beautiful and delivered in a timely fashion.
2026年7月24日
HospitalGiftShop.com からの回答
Thank you for your kind review! We're delighted to hear that the tray was beautiful and delivered in a timely manner. We appreciate your support and thank you for choosing us to help send such a thoughtful gift!
They got the gift put together and…
They got the gift put together and delivered on the promise of same day service. According to the recipient it was fresh and well made.
2026年7月24日
HospitalGiftShop.com からの回答
Thank you for your wonderful review! We're so pleased to hear that your gift was delivered the same day as promised and that your recipient enjoyed a fresh, beautifully prepared edible arrangement. We appreciate your kind words and thank you for choosing us to help make someone's day a little brighter!
Actual flowers looked nothing like photo
I am only giving two stars because my son’s girlfriend received her flowers less than an hour after I ordered. That is the only positive.
The bouquet arrived looking nothing like what was pictured on the website, which was full and beautiful. This was about 1/4 the size and looked like someone had stomped on it first. I was embarrassed to see how it looked upon arrival and for the price I paid, this service should be ashamed.
2026年7月22日
HospitalGiftShop.com からの回答
Thank you for your valuable feedback. We sincerely apologize that your bouquet did not meet expectations. We strive to provide the best possible service, and we appreciate the opportunity to address your concerns. While we did not receive prior communication about this issue, we are committed to looking into this and following up. We look forward to hearing back from you.
What happened???
I don’t know if it’s the company, or the florist the contracted with, but had problems with my order and who knows if it would have happened if I hadn’t followed up. First the deliver was delayed to where my family member discharged from hospital to home. Then it took few more days for my order to be delivered to their house. I ordered a healing serenity bouquet plant and get well artisan flowers of the day, and only flowers were delivered. This company did refund the delivery fee. But the order and delivery didn’t meet my expectations. Ordered July 18 and delivered today, July 24.
2026年7月23日
自発的なレビュー
HospitalGiftShop.com からの回答
Thank you for taking the time to share your experience. We sincerely apologize for the delays and that your order did not arrive as expected. We understand how disappointing it was to have the delivery delayed until after your family member was discharged and that part of your order was missing. While we were glad to refund the delivery fee, we recognize that this did not make up for the inconvenience. We appreciate your feedback and will use it to help improve our service.
Delivery and local store help on phone…
Delivery and local store help on phone was great,thanks!
2026年7月20日
HospitalGiftShop.com からの回答
Thank you for your kind review! We're so pleased to hear that you had a great delivery experience and that our local partner was helpful over the phone. We truly appreciate your support and thank you for choosing us to help send a thoughtful gift!
Horrible experience
I ordered flowers 2 days ago and they have not been delivered. Getting through to customer service is nightmare. Twice promised call backs and still nothing.
2026年7月22日
自発的なレビュー
HospitalGiftShop.com からの回答
Thank you for your feedback, and please accept our sincere apologies for the delay and the frustration you experienced trying to reach us. We understand how important it is for your gift to arrive on time. We have confirmed that the flowers were delivered to your recipient's room on 7/24. We sent a email confirmation that day. We appreciate your patience and again apologize for the delay.
quick service!
2026年7月18日
HospitalGiftShop.com からの回答
Thank you for your kind review! We’re so glad you were happy with our quick service. We appreciate you choosing us and are grateful for the opportunity to help you send something special.
Cheyenne in the gift shop was very nice…
Cheyenne in the gift shop was very nice and helpful in assisting me in the purchase of flowers for my friend in the hospital there.
Thank you to Cheyenne!
2026年7月18日
HospitalGiftShop.com からの回答
Thank you for your kind review! We’re so glad to hear that Cheyenne was helpful and provided great assistance while you were purchasing flowers for your friend. We’ll be sure to share your kind words with her. We appreciate you choosing us and hope your friend enjoyed the thoughtful gesture.
Vile Entrrprise
Vile, reprehensible, evil business, pretending to be the actual gift shop at the hospital. Do not trust these people. They’re stealing your money when you can buy flowers directly from the gift shop and support the hospital. How can people be so disgusting?
2026年7月20日
自発的なレビュー
HospitalGiftShop.com からの回答
Thank you for sharing your feedback. We’re sorry to hear about your concerns and would appreciate the opportunity to understand better what happened. We were unable to locate an order associated with this review, but we would be happy to look into your experience if you can provide an order number or additional details. We do partner with many gift shops inside the hospital. For the hospitals that are not our partners, we clearly state that right below the hospital name on our website. We take our customers’ trust seriously and are committed to providing a reliable and caring service. Please reach out to us so we can assist you further.
HospitalGiftShop.com からの回答
Thank you for your kind words! We're delighted to hear you were happy with our quick response and excellent service. We truly appreciate your support and look forward to helping you again whenever you need us.
Half of the gift was missing & customer…
Half of the gift was missing & customer service didn’t provide a refund. Very disappointing
Edit: thank you for your reply I did not receive any notice that 56% was refunded until your comment. Are you able to send me a receipt confirmation?
2026年7月16日
HospitalGiftShop.com からの回答
Thank you for taking the time to share your feedback. We’re truly sorry that your gift arrived with missing items and understand how disappointing that must have been, especially when you were trying to send something special. After reviewing your order, we issued a refund for approximately 56% of the item purchase price to account for the items that were not received. We regret that your experience fell short of your expectations and appreciate you bringing this to our attention as we continue working to improve our service.
Loved the gift.
2026年7月16日
HospitalGiftShop.com からの回答
Thank you for your kind review! We're so happy to hear your recipient loved the gift. It means a lot to us to be a small part of such thoughtful moments, and we appreciate you choosing us.
I ordered on this site because it was…
I ordered on this site because it was for same day delivery but the order was delivered 2 days late. Patient was already checked out. When asked for a refund, I was told that I could have store credit so I had to have the order redirected.
2026年7月15日
HospitalGiftShop.com からの回答
Thank you for your feedback. We apologize for the delay in your order, especially since it arrived after your recipient was discharged from the hospital. We offered to redirect your gift so it would still bring comfort to your recipient, but we understand this wasn't your desired outcome. We appreciate your feedback as it helps us improve our service. We will issue a full refund.
The flower were promised same day-bad delivery service
The flower were promised same day. Was delivered to the MAIN hospital front desk instead of the childrens hospital area when a room number was provided. The ballon arrived late the same day and the flowers had to go be found at the other desk.
2026年7月14日
HospitalGiftShop.com からの回答
We truly understand how frustrating and disappointing this experience has been for you, and we are very sorry for the confusion it caused. Your feedback is invaluable to us, and we’re committed to working closely with our delivery team to ensure that situations like this don’t happen again in the future. Thank you for your understanding.
HospitalGiftShop.com からの回答
Thank you for your wonderful review! We're so happy to hear your gift was delivered on time and that the flowers were beautiful. Thank you for choosing us to help brighten someone's day—we truly appreciate your support!
Not the convenience you are hoping for
My flowers were not delivered in a timely manner. Ordered on Friday - delivered on Sunday after the patient had been discharged. We believed that ordering directly from the hospital gift shop would make things easier. We were wrong.
2026年7月12日
HospitalGiftShop.com からの回答
Thank you for your feedback. We are genuinely sorry to hear that your flowers were delivered after your recipient had left the hospital. We can only imagine how disappointing that must have been for you, especially since you were hoping to bring a touch of joy during their stay. Please know that we truly value your concerns and are committed to addressing this issue to improve our service moving forward.
Never again will I patronize
My niece never received her balloons. Even though I left a message for them to return to locate it or refund my money, I have yet to receive a call back. I will never do business with this place again
2026年7月11日
HospitalGiftShop.com からの回答
Thank you for bringing this to our attention. We apologize for the inconvenience caused by your niece not receiving her balloons and for the delay in our response to your concerns. We understand how frustrating and disappointing this situation must be, especially since you were trying to send something special to brighten her day. We have reached out to you and look forward to working together to resolve this issue.
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