House of Carats レビュー 

Great customer support. The delivery was a little slower than I anticipated but maybe that’s down to the delivery company not them directly. Was kept informed. Great looking products. Not given the gift yet but hope they will be well received!

Goodness me it is beautiful, sparkling, magnificent, breathtaking. As you can tell I’m so happy with it, thank you.

The best Jewellery company I’ve ever dealt with, the personal details are sublime, the customer service is the best I’ve ever had the pleasure of dealing with. Izzy is an absolute superstar and has the most genuine intentions and car for her customers. Will definitely purchase something again and I have already recommended to all my family and friends. My most pleasurable experience I’ve had for a very very long time. Destined for greatness.

I ordered a ring, but unfortunately I didn’t take into account that delivery to Ireland would involve additional import taxes. Because of this, I had to refuse the package upon delivery.
Girls from the company were very understanding and supportive. They helped me through the refund process and were always patient and kind. It did take a little time, but everything was handled properly in the end.
Thank you so much for your help, patience, and great customer service. I truly appreciate it and would definitely recommend this company.

Purchased a bracelet for my partner for Christmas in November. It snapped inside her sleeve in January. Told it was outside of their breakage returns window and they couldn't replace or repair, instead offering store credit. Given that they don't have a replacement, I requested a refund so I can purchase elsewhere and this was refused. I've had to raise a chargeback with my bank.

Update 02/02/2026: The founder of the company reached out personally to apologise for my experience. The email took responsibility for what happened and explained that internal changes are being implemented to avoid similar situations in the future. It was a sincere and reassuring response.

I had an issue with a ring within the first couple of hours of wearing it. When I initially tried it on, I was pleased to find it fit perfectly, so I continued to wear it. Within hours, however, the ring pulled three threads in my shirt, caught in my hair, and felt sharp against my face.

I immediately reported the issue and requested permission to return it (late on a Friday). By the following Wednesday, I had received no response and had to chase them. Over the next few days, I was asked a series of questions and was eventually told the ring was ineligible for return because the small paper tag had been removed.

After weeks of back-and-forth, I was repeatedly refused a return despite being advised by Trading Standards that, as this was a fault, I was legally entitled to reject the item. House of Carats initially refused to accept this and would only offer a replacement ring or store credit. Given the absolutely diabolical customer service, I wanted nothing further from the company and requested a full refund to the original payment method, which they flatly refused.

They eventually agreed I could return the ring (still only for store credit) and said they would cover the postage.

Before returning it, I took the ring to a local independent jeweller for appraisal. The jeweller confirmed it was a manufacturing fault: one of the micro claws had lifted, which explained the sharpness and would eventually have led to a lost stone. The jeweller also provided photographs of the fault.

Four days after House of Carats received the returned ring, they emailed to say there was “nothing wrong” with it but, as a “gesture of goodwill,” they would offer store credit or a replacement. I then sent them the jeweller’s written assessment and photos. Only after this did they suddenly agree to a full refund to the original payment method.

They still tried to argue it was difficult to classify as a manufacturing fault because I had removed the tiny tag and suggested that catching on clothing may have damaged the ring — completely missing the point that a ring should not catch on clothing at all.

Interestingly, their Facebook pages show little to no customer comments, unlike other similar retailers — which now feels very telling. Wish I had visited Trustpilot first.

Never again. Stay far away from this company.

Unfortunately I ordered the wrong size ring, I got confused, it was completely my fault. However I contacted the company and they said I could return it as long as it was unopened which I did. I received a very prompt response saying it had been received. The refund also came through very quickly. I have ordered from them before. The quality and range of their products is exceptional. The owner is such a lovely person and it is a small business which gives first class service.

My bracelet broke after arriving but the issue was dealt with so promptly and with care by the customer service team. I was able to return my bracelet for free and shortly after received a brand new replacement bracelet in perfect condition. Thank-you Gina 💕

Bought a special Tennis bracelet from HOC for my granddaughter's 18th birthday recently. The service was quick, the bracelet was beautifully wrapped and the enclosed personal note was lovely.
Will definitely buy from HOC again.
Cherry

Notice how there are so few comments on these posts, this doesn't suggest great customer satisfaction. I can't believe how horrendous the customer service was when I simple needed s straightforward return for a smaller ring. If the ring is tried and no longer tagged, by their account, it is no longer sellable as 'new'. Technically true, this means that no store should have a fitting room!!!! Have you ever been to a jewellery store with this approach? My ring has sadly discoloured already 🙁 Life -long jewellery (lol) that they won't simply change for a new size within 30 days of purchase...... it seems or appears to me that they know what happens quickly to their stuff. It either breaks quickly, or it goes super dull fast. Their sizing is off in my experience. Worst customer service for years. I have zero confidence in this brand.

Have ordered a few items from HOC and the quality and service I have received from them is fantastic. Will defiantly be ordering more items and highly recommend xxx

I absolutely adore the products from this company they are first class! I had a slight issue with the back of one of my earrings coming off meaning I lost one of my oval diamond studs. Gina in customer service was outstanding and arranged a replacement for me straight away!

Due to my parcel going missing I needed to get in touch with customer support. They were very helpful and communicated quickly and regularly. The whole service was excellent and they resolved the issue with Royal Mail. I would thoroughly recommend House of Carats.

Very positive and personal shopping experience. Ordered a ring. It arrived. It was gorgeous. Packaged beautifully with a hand written note on delivery. Unfortunately the ring was too small. The customer service I received was absolutely brilliant. I was able to return ring and a new one was sent out. I was kept informed at every step. I would highly recommend for quality jewellery and fantastic customer service.

I broke my engagement ring and it cannot be fixed for weeks, so I decided to order a ring from House of Carats to wear in the meantime.
My order arrived and it was just a tiny bit too tight - if I was only going to wear it for a few weeks I would have just kept that size, but the ring is SO beautiful and realistic, I will definitely wear it on occasions when I am nervous to wear my real ring (holidays, festivals) so I asked for an exchange for a bigger size.
The process could not have been any easier or quicker, and I was kept fully updated on the status.
Incredible customer service. I am so pleased with the ring and it has made me feel less sad about being without my real ring.
Highly recommend.

Surprisingly the craftsmanship stands out immediately when you see the jewellery in person. The materials feel solid and smooth against the skin without causing irritation. Design details are subtle yet polished making each piece easy to style daily.

I would give them a 0 if it was possible. a customer service ver unhelpful. BEWARE of all the additional fees they don't not mention when you validate your payments. Most website make it clear before validating your payment. THEY do not. So you'll most likely be left with an additional 100% increase in whatever you're paying. And yoy can't even return the product as they claim that it will cost uou as much. Only left to hope after spending double than already paid that sizes are correct...and when you reach out to them they claim that it's mentioned....on a complete different page of their website! Such information as it quite expensive should be CLEARLY indicated before validating a purchase. ABSOLUTELY NOT WORTH IT

Fantastic customer service and a beautiful product at the end of it. Really pleased I decided to buy from House of Carats - a great experience from start to finish!

Gina was amazing help, my icy initial had broken and she has replaced it. Very good experience!