Howards Motor Group - Howards Hyundai Taunton レビュー 

17
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TrustScore 5段階評価の4

4.1

Priorswood Road, TA2 8DN Taunton, Somerset, GB

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5つ星のうち5の評価

Just called into Howards Hyundai Taunton (Bridgwater Road) after a slight mishap with my Kona Hybrid. All the staff were incredibly helpful and friendly, and dealt with and fixed the problem immediate... もっと見る

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5つ星のうち5の評価

I spent many years in the motor trade dealing with luxury and super cars . We had to treat customers with the utmost respect . I came across this experience at Howards used car center Taunton when d... もっと見る

企業が回答しました

5つ星のうち3の評価

Hyundai Taunton I had my i20 serviced 17/03/2026 reported that I have been having issues starting, sometimes the battery is completely flat or it appears that way also the stop/start hasn’t work... もっと見る

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5つ星のうち5の評価

An excellent visit to Hyundai Taunton for our first service. We’d arranged to be there at 8 with our i20. Excellent experience all round, including lovely sitting area with drinks and biscuits on tap.... もっと見る

企業が回答しました


企業情報

  1. 自動車販売店

当該企業による記述

Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence. Whether you’re purchasing a new or used car, servicing your vehicle, or seeking expert advice, you can expect a relaxed, welcoming environment and technical expertise honed over five decades.

About us

当該企業による記述

Howards Motor Group
Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence.

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

連絡先

  • Priorswood Road, TA2 8DN, Taunton, Somerset, 英国

  • 01823 320717

4.1

ほぼ満足

TrustScore 5段階評価の4

17件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.1

すべてのレビュー

(17)

過去12か月のレビュー数: 157件

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5つ星のうち5の評価

Excellent and Friendly Service

Just called into Howards Hyundai Taunton (Bridgwater Road) after a slight mishap with my Kona Hybrid. All the staff were incredibly helpful and friendly, and dealt with and fixed the problem immediately. Special thanks to Mike. Worth 10 stars!

2026年9月15日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Thank you, BillandJacq, for your wonderful review! We're thrilled to hear that our team, especially Mike, provided you with such helpful and friendly service. Your trust in our customer-centric approach means a lot to us, and we look forward to supporting you again at Howards Hyundai Taunton in the future!

5つ星のうち5の評価

10/10 customer service

Toby and Tony were very helpful in helping me find a car. They were very knowledgeable in the types of cars that they had and the advantages and disadvantages compared to other cars that I was considering. Very personable and would highly recommend.

2026年6月4日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Thank you, Riya, for your wonderful review! We're thrilled to hear that Toby and Tony provided you with such helpful and knowledgeable service at Howards Hyundai Taunton in finding the right car for you. Your recommendation means a lot to us, and we look forward to supporting you again in the future!

5つ星のうち5の評価

Dan was very helpful today

Dan was very helpful today. I had a piece of trim that broke so I went and saw him at the dealership, and ordered a replacement. It arrived extremely quick, and was fitted free within a few minutes. Very helpful and really appreciated his help.
Thank you!

2026年5月5日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Lee, thank you for your lovely feedback! We’re so pleased to hear that Dan was able to help quickly and efficiently with your trim replacement at Howards Hyundai Taunton. It’s great to know the part arrived promptly and that the fitting was completed for you in just a few minutes.

We’ll be sure to pass your kind comments on to Dan, he’ll really appreciate them! Thank you again for taking the time to share your experience, and we look forward to helping you again in the future!

5つ星のうち3の評価

Poor service from Howard’s Taunton Hyundai

Hyundai Taunton

I had my i20 serviced 17/03/2026 reported that I have been having issues starting, sometimes the battery is completely flat or it appears that way also the stop/start hasn’t worked for 18 months or 6 months old. On the last service I reported the stop/start issue and was told you don’t use the car enough as it’s only done 3000 mile, I Said I must have missed that bit in the owners manual. Anyway they said the battery was naff fitted a new one and serviced the car.

I have used the car for 4/5 trips but have noticed that the stop/start light which was permanently amber does not show anything now and does not work, rang the dealership and told to book it in for investigation in two weeks time NOT ACCEPTABLE obviously they don’t do the job/check properly 

2026年3月17日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Dear Customer, thank you for sharing your experience with us. I'm truly sorry to hear about the ongoing issues with your i20, especially regarding the stop/start function and the battery. We strive for customer-centric service and your feedback is invaluable in helping us improve our reliability and support. Please rest assured that we will investigate this matter thoroughly during your upcoming appointment, and hope to regain your trust in our service quality. We look forward to seeing you at Howards Hyundai Taunton soon.

5つ星のうち5の評価

Outstanding service from start to…

Outstanding service from start to finish would recommend 5 stars...Special thanks to Ashton very informative and polite...no hard sale so refreshing ...
Thank you Howards of Taunton
Sue

2026年2月14日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Thank you so much for your wonderful review, Susan. We're thrilled to hear you had outstanding service from start to finish and that Ashton made such a positive impression with his informative and polite approach. Your recommendation means a lot to us, and we look forward to welcoming you back to Howards Hyundai Taunton for more quality service in the future.

5つ星のうち3の評価

No interest in matching deal by other dealers!

Spent along time dropping into Taunton Hyundai to look at and test drive the top of the range Hyundai Santa Fe. At the point of deciding between cars popped back in with the price offered by another nearby dealer in Exeter and requested they might like to get back to me with a comprable offer. They said they would but after a week - silence! Not even a courtesy call to say they can't match the deal. Now placed the order with Hyundai Exeter with a cracking deal! To be honest I don't even think I will use Howards for servicing the new vehicle even though closer such was the level of disinterest I have been met with.
Update.
Credit to Hyundai Directors for enacting a response by Hyundai Taunton as a result of my post above. My representative at Howards Hyundai Taunton personaly explained he had for personal bereavement reasons taken leave after our visit and was not at work. This I accepted was sad and something unforeseen and unavoidable and credit to him for sharing in person. However the Sales Manager was present as part of the conversation we had in relation to the potential purchase and should have stepped up surely and covered for his colleagues unavoidable absence. Standard business practise I would have thought!

2025年11月10日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Dear Simon, I am truly sorry to hear that you found it disappointingly difficult to get the support you needed at Howards Hyundai Taunton. Your experience is important to us, and I appreciate you sharing your feelings about the service you received. We are committed to being trustworthy and reliable. A manager from site will contact you soon to see if we can put this right. Kindest regards, Howards Customer Care Team.

5つ星のうち1の評価

Definitely will not 'keep you on the road'

We own two hyundais neither more than a year old. Recently something happened to the charging of the battery on our all electric ioniq 5. The resultant effect was for us to have to have the car recovered back to Howards in taunton. Obviously as the car is less than a year old we essentially expected some level of customer service. No. The reality is you can buy a brand new Hyundai, and within a year you may be left carless (with all the complications that causes in life) and then essentially blamed for something that to any reasonable or rational person is a warranty issue and should not be happening to a brand new vehicle.

Based on this experience we are now hugely regretting owning 2 Hyundai's, and can only warn that Howards have no desire to demonstrate even moderate customer service and not only will they certainly not be 'going the extra step' to help, they literally don't want to take any steps at all if they can avoid it!

2025年9月8日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello. I'm very sorry to hear of your experience at Howards Hyundai Taunton. I will try and make contact with you today to understand the situation better and see If I can assist in any way. Kindest Regards. Howards Customer Care Manager.

5つ星のうち5の評価

Amazing team, great service

George at Motability is an absolute gem & such an asset to the team. He went above & beyond to make sure I was happy. The customer service I received was exemplary. I can't recommend Hyundai Taunton enough! Thank you so much for everything. 🥰

2025年7月24日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello Christina, thank you for taking the time to leave us a review. We are very happy to hear you found our staff to be so supportive during your experience with us. Kind regards, Howards Hyundai Taunton

5つ星のうち5の評価

An excellent visit to Hyundai Taunton…

An excellent visit to Hyundai Taunton for our first service. We’d arranged to be there at 8 with our i20. Excellent experience all round, including lovely sitting area with drinks and biscuits on tap. This was followed up with a video of our service plus a phone call from Dan to check we were happy.

2025年3月6日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello Jennifer, thank you for taking the time to leave this review. Please reach out if there is anything else we can do for you.

Howards Hyundai Taunton

5つ星のうち5の評価

Buying a nearly new used Hyundai from…

Buying a nearly new used Hyundai from Howard’s Group, Taunton very easy process thanks to sales person Kieron Murphy. Very reassuring, knowledgeable, nothing too much trouble. No hard sell !

2025年2月28日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello Francis, Thank you for taking the time to leave this review. We're so pleased that you had a good experience with us.

Howards Hyundai Taunton

5つ星のうち5の評価

Great Service :-)

Car was booked in for MOT - dropped off at 8am, was notified all done and passed by 11. Speedy & friendly service from Andrea, Dan & Rhys. Many thanks.

2025年2月19日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello Louise, thank you very much for taking the time to leave this review. Please let us know if there is anything else we can do for you.

Howards Hyundai Taunton

5つ星のうち3の評価

There was a recall fault on my car…

There was a recall fault on my car which was described on the Hyundai site as taking about 40 minutes to rectify. As this was a short time, I waited but it was 3 hours before the car was ready. There was no apology either.

2024年8月5日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello Barbara, thank you for taking the time to leave us a review. We are very sorry to hear of this, a member of our management team would like to discuss this further, please email customercare@howardsgroup.co.uk so our team may be able to contact you to resolve this. Kind regards, Howards Hyundai Taunton

5つ星のうち5の評価

I spent many years in the motor trade…

I spent many years in the motor trade dealing with luxury and super cars . We had to treat customers with the utmost respect .
I came across this experience at Howards used car center Taunton when dealing with Andy Danielle and the delivery driver .
The Honda Civic Tourer I purchased was present in an excellent way .

2024年9月26日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello Chris, thank you very much for your kind words and this review! Fell free to get in touch if there is anything else we can do to help you!

Howards Hyundai Taunton

5つ星のうち5の評価

Very friendly and helpful

2023年1月20日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hi Michelle Sealey, thank you for taking the time to leave a review for us at Howards Hyundai Taunton. We're happy we could meet your expectations!

5つ星のうち5の評価

I’ve just purchased a new 208 from…

I’ve just purchased a new 208 from Howard’s Peugeot in Taunton,What a fantastic dealership , Total professionalism with exceptional standards, I was informed at every stage of the car build and the final presentation of the vehicle was fantastic, I cannot speak highly enough of Martin who dealt with my purchase , this gentleman is a real credit to Peugeot. I also found Mike the dealership manager very helpful .
I would fully recommend buying a vehicle from this dealership.
Giles Wilkinson

2022年4月27日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello Giles Wilkinson, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you for your kind words and praise about our team. We are always here to help should you need us. Kindest Regards, Howards.

5つ星のうち5の評価

Excellent service and super helpful…

Excellent service and super helpful from start to finish. Brad did an awesome job, and would highly recommend! Will 100% be using him the next time around.

2022年3月19日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hi James Coates, thank you for the kind words in your review; we are very happy we could provide you with a positive experience! We are always on hand should you need us. Kindest Regards, Howards Hyundai Taunton.

5つ星のうち5の評価

Massive thanks to Brad at Taunton Peugeot

Brad at Taunton Peugeot was extremely helpful and answered all our questions concerning the 208 we recently bought from Taunton branch. Brad sourced us a fantastic deal and appeared to have our best interests at heart. Brad showed patience, explaining all the paperwork and kept a great sense of humour. We would totally recommend Brad at Taunton Peugeot! Thanks for everything, Brad!

2022年3月19日
自発的なレビュー
Howards Motor Group - Howards Hyundai Taunton ロゴ

Howards Motor Group - Howards Hyundai Taunton からの回答

Hello, we're glad you had such a wonderful experience with us! It is great to our staff being extremely helpful when you purchased from us. We are always on hand should you need us. Many thanks, Howards.

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