I had my new co2 laser delivered last month and couldn't be happier! It is a fantastic upgrade from my previous one (also purchased from HPC well over 10 years ago) The delivery team were great, s... もっと見る
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I had an annual service done upon my CO2 laser by Karl from HPC. He was very knowledgeable and made sure all aspects of the machine were looked at, cleaned and aligned. It was left running the best... もっと見る
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Great service from HPC, recently had an issue with a laser cutter bought from them a couple of years ago, turned out to be a user error & solved over the phone in 10 minutes. Known other suppliers ta... もっと見る
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We purchased our HPC laser in 2010 for Rishworth Schools DT dept, so it is used heavily but sporadically, and she’s still going strong. We have an annual service and have updated features on the machi... もっと見る
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企業情報
当該企業による記述
HPC Laser supplies quality CO2 and Fibre Laser Cutting and Engraving Systems and CNC routers at competitive prices. Used extensively by industry, education, and home-users, our machines are compatible with all key design software packages including Corel Draw, Autocad, Adobe Illustrator, 2D Design and many more. Our wide range of machines provide options for cutting and engraving a variety of materials, from wood, card, plastics and paper, to metal, glass, leather, foam and fabric. We pride ourselves on our industry-leading after sales service, and our lifetime technical support and assistance for our customers means we are here when you need us. We're 'local'! Based in West Yorkshire, all our machines are built and tested here in the UK, and our friendly and knowledgeable technical support team are easily contactable and readily available to help you. No call centres, no time differences, no issues! From a small machine for personal use or crafting in your garage, to Fiber laser cutting machines that are the ultimate in high power, precision cutting devices for metals, our range is extensive. HPC Laser Ltd. are extremely competitively priced, and we offer customised and tailored solutions upon request. With a team of highly experienced nationwide engineers we are on hand to assist when we’re needed. Unsure where to start or what machine type you'd require? Feel free to contact us for an informal chat - we're happy to talk you through it, give advice and guidance, and provide you with a quotation.
連絡先
Unit B, Ainley's Industrial Estate, Ainley Bottom, Elland, HX5 9JP, Halifax, 英国
- 01422 310800
- sales@hpclaser.co.uk
- hpclaser.co.uk
4.9
優良
217件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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Great Company
Our service & upgrade was sorted in no time & it was a pleasure having in the lab. Will definitely be using HPC again.
2024年10月10日
自発的なレビュー
HPC Laser からの回答
Thanks for the review, Jay-
It has been passed on to Gareth, who we're sure was very happy to visit the engineering department!
We hope you're getting the most out of your Ruida Upgrade and if you need anything else, don't hesitate to get in touch.
All the best,
Team HPC
Would highly recommend!
Stan was very accommodating and did a fantastic job at installation and training. He was very patient and knowledgeable, and answered any questions we had. Further communication with HPC Lasers regarding licensing and additional purchases was quick and easy. Great experience overall.
2024年10月2日
自発的なレビュー
HPC Laser からの回答
Thanks for the detailed review, Tess.
Our team work hard to ensure that customers have consistent support from initial purchase and beyond!
Your kind words about Stan are appreciated and have been passed on.
All the best,
Team HPC
The engineer was very friendly and did…
The engineer was very friendly and did a great job. I'm quite new to laser cutting and he didn't mind me asking him advice on various things.
2024年9月24日
自発的なレビュー
HPC Laser からの回答
Thanks for the review, David!
Gareth and our other engineers are always great with providing advice to newcomers- and don't forget our tech support is available during the working week to answer any questions you may have!
Your review has been passed on to Gareth, your kind words are appreciated!
All the best,
Team HPC
Great service I would recommend
Great service I would recommend. Have bought two lasers from HPC for secondary schools and have been impressed with the product and after care.
2024年9月4日
自発的なレビュー
HPC Laser からの回答
Hi Charles,
Thanks for the review,
Where we stand out is our customer service and care beyond the initial purchase.
We're glad you continue to have a great experience with us!
All the best,
Team HPC
EXCELLENT SERVICE AND RESPONSE
2024年8月26日
自発的なレビュー
HPC Laser からの回答
Thanks Mark!
We try our best- you know where to find us if you need anything else!
All the best,
Team HPC
Great and efficient service
Great and efficient service. Good customer service and technical support. Stan the service engineer arrived on time and was very knowledgeable.
2024年8月27日
自発的なレビュー
HPC Laser からの回答
Hi John,
Thanks for the review! We try our best to be as efficient and helpful as possible, both at your site and at HQ.
Your review has been passed on to Stan and the rest of the team, feel free to get in touch should you need anything else!
All the best,
Team HPC
Great company
We have used HPC for many years now at the University of Manchester . Their knowledge, response and expertise have been second to none. We recently have had a service and filter change to one of our machines , and as always it went without a hitch .
Highly recommended as a company and service provider .
‘A’ star rated
2024年8月8日
自発的なレビュー
HPC Laser からの回答
Hi Danny,
Thanks for the review and the A-Star rating!
We're so glad that you continue to have a good experience with us and your machines. Your kind words have been passed on to Roman and the rest of the team.
You know where we are if you need anything else.
All the best,
Team HPC
P.S. Thanks for being our 150th Trustpilot review!
Charity support
We are a charity called 4Louis and had a technical issue with our Laser machine. Jonathan was brilliant with his advice and we were able to resolve the issue in a matter of minutes as we were stuck. Very quick response and we were very grateful indeed.
Bob McGurrell
4Louis CEO and co founder
2024年7月29日
自発的なレビュー
HPC Laser からの回答
Hi Bob,
Thank you so much for your review! It has been forwarded on to Jonathan.
If you should have any more issues, our technical support line is always available during the week, free of charge, should you need anything else!
We'll be sure to draw attention to your organisation on social media when we share this kind review.
Kind Regards,
Team HPC
Both knowledgable and helpful
Both knowledgable and helpful. Jonathan provided very clear written instructions to enable me to solve the problem. 5 stars very well deserved.
2024年7月30日
自発的なレビュー
HPC Laser からの回答
Hi Peter,
Thanks for the review! Jonathan has been a very valued member of the team for years now, we're so glad he was able to help you solve your problem!
You know where we are should you need anything else, your review has been passed on to Jonathan and the rest of the team.
All the Best,
Team HPC
Speedy and efficient
The most amazing thing was how quick it all happened. The water pump failed on the Tuesday (I am only in this school on Tuesdays) The part was there ready for me to install the following week and when I requested a service it was undertaken two days later! The machine is working better than ever.
2024年7月16日
自発的なレビュー
HPC Laser からの回答
Hi Brian,
Thank you very much for this review,
We work together as a team to try and attend to machines in a timely manner, and provide as much remote support as possible in the meantime!
Your kind words have been passed on to the relevant team members, glad to hear that your machine is doing well!
All the best,
Team HPC
Great products and service
Great products and service. Pleasant staff to deal with. Installation excellent. Would highly recommend.
2024年7月9日
自発的なレビュー
HPC Laser からの回答
Thank you for the review Janet!
So happy to hear that you've had positive experiences with us over the years, and we hope you guys are enjoying the new machine!
All the best,
Team HPC
Excellent customer service
Excellent machinery. Excellent customer service. HPC always respond to any query I have regarding the maintenance and running of the equipment. All staff have been very helpful over the last 8 years I have been using them.
2024年7月9日
自発的なレビュー
HPC Laser からの回答
Hi Jonathan,
Thanks for the review!
All of us at HPC HQ try our best to be as helpful and accommodating as possible, and it's great to know that you've received a consistently positive level of service over the years!
Feel free to get in touch if you need anything else-
All the best,
Team HPC
Great machines and excellent customer service
I picked up a laser cutter from HPC Laser and was given excellent instruction on the use of the machine free of charge.
Communication with HPC has been fantastic and the machine itself is high quality.
2024年6月28日
自発的なレビュー
HPC Laser からの回答
Hi Jessica,
Thank you for the review.
It was great having you visit our base, and we're glad that Roman could provide useful training.
We hope you're enjoying your new machine!
Best Wishes,
Team HPC
HPC is a great company
HPC is a great company. Whenever I am experiencing a problem or I have a question about what I am cutting on the laser cutter I know that I can contact them and they will come back to me with an answer or something to check. Earlier this year we had our laser serviced, again the engineer was very helpful and very knowledgeable. They are a very supportive and hands on company and I am so glad that we know about them.
2024年6月25日
自発的なレビュー
HPC Laser からの回答
Thank you for the kind and detailed review!
Jonathan in technical support always does his best to guide you through any problems and get your machine back in order. All of our engineers also try their best to give advice and useful information wherever they can, and we're so glad that you had a positive visit with Roman!
Your kind words have been passed on to the relevant team members, please don't hesitate to get in touch should you need anything else!
All the Best,
Team HPC
Everything was easy and smooth going.
Everything was easy and smooth going.
very happy to work with HPC Laser.
Many thanks
Kind Regards
Insa
2024年6月24日
自発的なレビュー
HPC Laser からの回答
Thank you very much for your kind feedback!
We've passed it on to our engineer.
All the Best,
Team HPC
HPC Maintenanace Review
Gareth arrived promptly, and completed the maintenance tasks quickly and efficiently explaining potential problems and fixes to the operator/maintainers as he completed the task..Also gave us good advice on what cost effective improvements might be made to improve our operations which we will be following.
The service from making enquiry to completing task and follow up has been exemplary.
BR
2024年6月12日
自発的なレビュー
HPC Laser からの回答
Thanks for the review, Brian!
We're so happy you had a positive experience, from beginning to end! Your Ki nd words have been passed on to Gareth, and the logistics tem.
Gareth is a fountain of knowledge, as are the rest of our engineers, and they're always happy to provide relevant advice and information.
All the best,
HPC Team
HPC Annual Service
The service of our HPC laser machine at Wentworth Woodhouse was done very carefully and thoroughly. I was kept informed of what the engineer was doing while servicing our machine and why, as well as tips for keeping the machine in good condition. A new Marketing co-ordinator accompanied the engineer to expand their understanding of the range of sites HPC products are used. Overall really excellent focus from HPC staff continuing their strong customer relations with us as Wentworth Woodhouse Trust volunteers.
2024年5月23日
自発的なレビュー
HPC Laser からの回答
Hi Robin,
Thank you for your kind review!
It's clear that you show great care and attention to the machine - And both Roman and Freya thoroughly enjoyed the visit, learning all about what creations are made with the machine and how the relationship with HPC Laser came to be!
All the best-
Team HPC
my machine was definitely not in great shape....
My laser machine had been in storage over the winter in a poor environment - cold and damp. The z motor and chain were disconnected as was some of the wiring. In short, it was a bit of a mess and (given the possible need for spare parts) I felt it was better to take the machine to hpc rather than hpc visit the machine. Much to my relief hpc fixed everything in a morning. Phew!
2024年5月24日
自発的なレビュー
HPC Laser からの回答
Hi Miles,
Thank you for the review!
It was great having you at our site for the day-
We're so happy that Gareth managed to get everything fixed for you in good time and that your machine is up and running again!
All the best,
Team HPC
Good service
Engineer was very helpful and did a good job servicing the machine. Took the time to help improve the quality of the cut and explain different settings.
2024年4月23日
自発的なレビュー
HPC Laser からの回答
Thanks for the review!
We're so glad that you're happy with your service, and that Freddie provided you with some useful information.
We've passed on your feedback to him- If you need anything else, Please don't hesitate to get in touch!
Team HPC
Great install
Great install, super knowledgable technican and really nice. Taught me so much while installing and the training was amazing. Thanks so much :))
2024年5月15日
自発的なレビュー
HPC Laser からの回答
Thank you so much for your kind review. We're delighted that you benefited from the engineer's training session, and are grateful for you taking the time to leave us positive feedback.
All the best!
Team HPC
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