I had my new co2 laser delivered last month and couldn't be happier! It is a fantastic upgrade from my previous one (also purchased from HPC well over 10 years ago) The delivery team were great, s... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I had an annual service done upon my CO2 laser by Karl from HPC. He was very knowledgeable and made sure all aspects of the machine were looked at, cleaned and aligned. It was left running the best... もっと見る
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Great service from HPC, recently had an issue with a laser cutter bought from them a couple of years ago, turned out to be a user error & solved over the phone in 10 minutes. Known other suppliers ta... もっと見る
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We purchased our HPC laser in 2010 for Rishworth Schools DT dept, so it is used heavily but sporadically, and she’s still going strong. We have an annual service and have updated features on the machi... もっと見る
企業が回答しました
企業情報
当該企業による記述
HPC Laser supplies quality CO2 and Fibre Laser Cutting and Engraving Systems and CNC routers at competitive prices. Used extensively by industry, education, and home-users, our machines are compatible with all key design software packages including Corel Draw, Autocad, Adobe Illustrator, 2D Design and many more. Our wide range of machines provide options for cutting and engraving a variety of materials, from wood, card, plastics and paper, to metal, glass, leather, foam and fabric. We pride ourselves on our industry-leading after sales service, and our lifetime technical support and assistance for our customers means we are here when you need us. We're 'local'! Based in West Yorkshire, all our machines are built and tested here in the UK, and our friendly and knowledgeable technical support team are easily contactable and readily available to help you. No call centres, no time differences, no issues! From a small machine for personal use or crafting in your garage, to Fiber laser cutting machines that are the ultimate in high power, precision cutting devices for metals, our range is extensive. HPC Laser Ltd. are extremely competitively priced, and we offer customised and tailored solutions upon request. With a team of highly experienced nationwide engineers we are on hand to assist when we’re needed. Unsure where to start or what machine type you'd require? Feel free to contact us for an informal chat - we're happy to talk you through it, give advice and guidance, and provide you with a quotation.
連絡先
Unit B, Ainley's Industrial Estate, Ainley Bottom, Elland, HX5 9JP, Halifax, 英国
- 01422 310800
- sales@hpclaser.co.uk
- hpclaser.co.uk
4.9
優良
217件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Engineers are always very skilled and…
Engineers are always very skilled and knowledgeable. Really know their stuff and great at diagnosing an issue.
Big thanks to Roman who has been on the last few callouts.
2023年10月24日
自発的なレビュー
HPC Laser からの回答
Hello Paul,
Thank you for your review! We will be sure to pass on your kind comments to Roman regarding his skills and knowledge.
You know where we are should you require any further assistance at U of EL.
All the very best
Team HPC
Fantastic Service
Fantastic Service, Roman the engineer gave our 6090 a full service and test, at lower power than we normally use. For a machine that is nearly 10 years old and still has the original tube, He said that it is in remarkable condition.
2023年10月24日
自発的なレビュー
HPC Laser からの回答
Hi Steve,
We are very grateful for your lovely review and are delighted that your machine has stood the test of time. 10 years with the original tube is certainly impressive!
Thank you once again
Team HPC
Professional seamless service and installation
Great service from HPC from initial enquiry to installation. Tricky installation craning the Laser machine into the second floor but Gareth was very professional and allowed the delivery and installation to run smoothly. The Laser is a great addition to our product development department.
2023年10月10日
自発的なレビュー
HPC Laser からの回答
Hello Nick,
Thank you so much for your glowing review. i have passed on your kind words to all that were involved in your order running smoothly.
Thanks once again for choosing HPC Laser, and don't hesitate to contact us if there's anything else we can help with.
All the best!
Team HPC
The new Ruida Controller is fantastic…
The new Ruida Controller is fantastic to use. Fitted by the HPC Laser engineer during our machine service. Great quality and value.
2023年10月9日
自発的なレビュー
HPC Laser からの回答
Hi there, Ian,
Thanks for taking time out of your day to leave us a review. We're delighted to learn that you're happy with your Ruida Controller. Many customers are now opting for this upgrade and noticing the difference it makes!
Kindest Regards
Team HPC
HPC Laser からの回答
Hello David,
Thanks so much for leaving a review for us - we truly appreciate your business, ongoing support, and collaboration there at The University of Manchester.
All the very best!
Team HPC
Excellent service always helpful and…
Excellent service always helpful and quick to respond.
2023年9月27日
自発的なレビュー
HPC Laser からの回答
Thank you so much, Andrew,
i will pass your kind comments on to Jonathan in our Technical Support team and also to Roman, who recently visited you to tend to your machine.
Your review is very much appreciated.
Best Regards
Team HPC
We have a 10+ year old laser cutter…
We have a 10+ year old laser cutter from HPC. It's just been serviced and new staffed trained and all in all I have no complaints about HPC and their levels of service. Always quick to answer and queries and ensure everything is alright. I couldn't be happier and I expect we'll still be using our laser cutter in another 10 years.
2023年9月20日
自発的なレビュー
HPC Laser からの回答
Hello Nigel,
Thank you for taking the time to write this lovely review - we are very grateful, and I will pass on your kind comments to the engineer who serviced your machine and provided the training to your staff.
Here's to another 10 years of laser cutting!
All the best
Team HPC
Great machines
Great machines, trouble free and efficient, we have run ours for 1000's of hours, great back up service for consumables also, so customer friendly!
2023年9月25日
自発的なレビュー
HPC Laser からの回答
Hi Mike,
We're delighted to hear that your machines are standing the test of time. They're certainly workhorses and built to be put through their paces, so it's fantastic that that's your experience of our machines, too.
Your kind review is very much appreciated - Thank you!
Best Regards
Team HPC
Excellent support
The service from start to finish was great. Excellent communication. We will always use this company.
2023年9月14日
自発的なレビュー
HPC Laser からの回答
Thank you very much, Andy - happy customers makes us happy!
We've passed on your comments to Stan, and please don't hesitate to contact us if there's anything further we can assist you with.
All the best
Team HPC
Very efficient service by Roman the…
Very efficient service by Roman the engineer. He solved an ongoing problem with his technical knowledge and experience.
2023年8月31日
自発的なレビュー
HPC Laser からの回答
Hello Colin,
Thank you for taking the time to leave such a kind review for Roman!
It is great news to hear that he was able to solve an ongoing issue and your machine is now up and running again.
We will ensure your feedback is passed on to him.
Best Regards
Team HPC
Roman the technician was great as well…
Roman the technician was great as well as fixing our machine he talked us through different parts we didn't understand and checked we was happy before leaving. Excellent service many thanks :)
2023年8月18日
自発的なレビュー
HPC Laser からの回答
Hi Sam,
You're more than welcome! Your kind words will be passed on to Roman.
Thank you for your review which is very much appreciated.
All the best
Team HPC
Brilliant machines and service
HPC lasers are brilliant and so was the service. The HPC engineer was very helpful and very skilled. He was clearly an expert in his field.
Wonderful!
2023年8月23日
自発的なレビュー
HPC Laser からの回答
Thank you very much, Mark!
We will make sure that your kind words are relayed to Neil who was the engineer who serviced your machine.
Please do get in touch if there's anything further we can assist you with.
Kindest Regards
Team HPC
Annual Service visit
HPC Laser service engineer provided excellent professional work in servicing the 2 HPC Laser cutters at JCB Academy. He identified and replaced a couple of parts that had been damaged and gave great advice around maintenance. Thank you.
2023年7月25日
自発的なレビュー
HPC Laser からの回答
Hello Dalton,
We very much appreciate you taking the time to write a review for us. It was Roman who serviced your machines, and we will ensure that your kind feedback is passed on to him.
Thank you once again, and do not hesitate to contact us should we be able to assist you in the future.
Kind Regards
Team HPC
A recent collision of the Laser head…
A recent collision of the Laser head into a "flipped up product" (our fault) caused a production stoppage. Call put into HPC to the marvellous Rob Hanson who turned up the following morning, made a repair and got us underway inside five hours. Hats off, great customer support
2023年7月31日
自発的なレビュー
HPC Laser からの回答
Thank you for your kind review regarding the speed of service from Rob, and our levels of customer support.
We will make sure Rob knows that you think he is marvellous - this will make his day!
All the very best
Team HPC
Excellent service
Excellent service. One of our lasers had a fire and the engineer was extremely knowledgeable and did everything and more to get the machine working again.
2023年7月25日
自発的なレビュー
HPC Laser からの回答
Hello Mark,
We're delighted to read that our engineer was able to get your machine up and running again.
We always try to go over and above when it comes to customer service, so it's great to learn that this was your experience.
Should you need any further assistance, please do not hesitate to contact us!
All the best
Team HPC
Always helpful.
I have used HPC laser for buying my machine, servicing and technical support since 2017. The guys are so helpful, in person and on the phone. Even when faced with very non technical language from me they always help determine what I am doing wrong and guide me. Neil has just been and serviced my machine, gave guidance and advice which saved me money rather than selling parts not required.
2023年7月27日
自発的なレビュー
HPC Laser からの回答
Hi Katie,
We're delighted you took the time to write this review for us. We understand that many of our customers are creatives, and not engineers, therefore we're more than happy to discuss in 'non-technical' terms in order to help and guide you.
We will ensure that your kind comments are passed on to Neil.
Thanks once again
Team HPC
Great service from hpc laser
Great service from hpc laser. Roman was very friendly and informative, a credit to the buisness. Thanks.
2023年7月4日
自発的なレビュー
HPC Laser からの回答
Hi there,
We're really pleased to hear that you were impressed with Roman's service, and we will definitely make sure this positive feedback is passed on to him.
Thank you for taking the time to leave a review for us!
All the best
Team HPC
HPC Laser からの回答
Thank you, Ray - we're very pleased to read that you are happy with Gareth's visit to your machine.
Many thanks
Team HPC
HPC Laser Maintenance
Gareth arrived in plenty of time and was professional, helpful and understanding throughout. The work was exemplary. All in all an outstanding service. Thank you HPC
2023年6月8日
自発的なレビュー
HPC Laser からの回答
Hi Walter,
What a fantastic review for Gareth! I will ensure he receives this feedback, and thank you once again for entrusting HPC to look after your laser machines.
All the very best!
Team HPC
Professional, honest, friendly service
Gareth, our engineer turned up promptly, took time to understand our needs as a School, Serviced our recently acquired second hand laser printer, replaced some bits and then trained myself and my colleagues up on our machine. Gareth was very honest in his assessment of our machine and didn't try to up-sell us any parts that due to the age of the machine he might otherwise have done! in fact quite the opposite, and said that the machine was running very well despite its age. Well done to all at HPC Laser from @sales@support@Gareth thank you
2023年6月7日
自発的なレビュー
HPC Laser からの回答
Hello Martin,
Thank you for taking the time to write such a great review for us. We are delighted that you were pleased with the service and training that Gareth provided at site - we don't believe in the hard sell, or up-selling anything a customer doesn't need, so naturally our engineers will only ever give honest advice on what is right for our customers and their machines.
We will also ensure our sales and support team are aware of your positive feedback, too.
Thanks once again, and don't hesitate to contact us if there's anything further we can assist you with!
Team HPC
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