The ability and expertise of Angela Ryder made my experience a welcomed relief to my bodily pain and discomfort that couldn't be explained. The pain was not from recent surgery (on 09/28/2022) but c... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We placed an order on June 7th, 2024 for a physical therapy accessary. On June 11th, 2024 we received an email message from HPMS Inc The Therapy Connection that the package was shipped out on June 11t... もっと見る
I was introduced to your non latex resistance bands while being treated at the Mayo Clinic after heart surgery. They gave me a set of bands to take home and use to strengthen my chest after surgery. U... もっと見る
When tracking number for my order did not show any movement (UPS), I contacted HPMS via email and received almost immediately answer that HPMS is sending a replacement via USPS. I received the shipmen... もっと見る
企業情報
当該企業による記述
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
連絡先
128 Rockingham Road STE 1, 03087, Windham, 米国
- 800-633-0433
- hello@hpms.com
- hpms.com
4.4
優良
504件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
HPMS refused to fill my order and said…
HPMS refused to fill my order and said that I had a "High Fraud Score". I called my credit card company to make sure that I had not been hacked or scammed. They told me HPMS charged my card and then took it back. The credit card company also told me they never heard of a "fraud score". HPMS told me I could order it through Amazon or ebay because they don't do a "fraud score". I ordered it through Amazon but it was them actually shipped from HPMS. I have an excellent credit record and score and have never had any company I have ordered from do such a thing.
2023年5月5日
HPMS Inc. dba The Therapy Connection からの回答
We are very sorry to see this feedback. Unfortunately, this buyer's order came through with a very high fraud score. These are numerical values that indicate the risk level of particular transactions. Fraud scores platforms are widely used by most online businesses to help them identify which transactions are more likely to be fraudulent. They protect both the online company and the credit card holder in the event of a lost or stolen card! The higher the fraud score, the more likely the transaction is fraudulent.
Go to https://www.fraud.com/post/fraud-score
The credit card issuer authorized the transaction, but we never captured the funds due to the score. The order was canceled. The buyer knows this.
We suggested she purchase the items from us on Amazon or eBay to assist. We sent the buyer the appropriate links to buy at the same low price with free shipping. That is precisely what the buyer did. This good faith suggestion cost us the transaction fee from Amazon but enabled us to service the buyer without the risk warning we had received.
We deeply regret that this customer is still upset and that, despite the comprehensive explanation we provided, is still unclear on the process. We are disappointed that she has chosen to extract the retribution via this feedback platform that she threatened us with initially. We try our best but understand that it is impossible to make everyone happy.
Excellent product at a much better…
Excellent product at a much better price than other merchants. Very fast service. Will buy from this company again
2023年4月29日
Product arrived in timely fashion and…
Product arrived in timely fashion and the cost for pedi fix toe crutch (2) were very reasonable If you get pain on the surface of your toes when wearing shoes / Sox
It cushions the toe Ahhh!
2023年4月5日
Excellent product & prompt shipping
2023年3月23日
NO CUSTOMER SERVICE
After 5 phone calls & leaving messages & one email asking for shipping information.
NO ONE returns my call & then I get an email days later that the item is out of stock.
Customer Service training is needed & if an item is out of stock don't advertise it on your site
2023年3月28日
Excellent product
Excellent product, just as it was when I was given some years ago after an injury. I do miss the 'fist' container thou.
Fast delivery.
2023年3月24日
I tried to buy one of their products 3…
I tried to buy one of their products 3 times. All 3 times they cancelled the order because they flagged my payment as "suspicious for fraud". I also asked for help but I didn't get any. In the end I bought the product from a different website.
2023年3月16日
HPMS Inc. dba The Therapy Connection からの回答
We are very sorry to see this review. Actually, the buyer placed 4 orders with 4 different emails and 4 different credit cards! Both our API and Paypal assigned a high-risk fraud score to each transaction attempted. We assisted the buyer by directing her to contact her credit card issuers or one of the three credit bureaus where the information is sourced in order to remedy her concern. These fraud alerts are designed to protect buyers and merchants alike. As small business we abide by them. Buyer purchased from us through Amazon where fraud scores are not run.
Easy buying experience
Easy buying experience. Got exactly what I was looking for and lower prices than that other online store. Shipping was extremely fast. Thank you!
2023年3月3日
Kudos to Angela!
The ability and expertise of Angela Ryder made my
experience a welcomed relief to my bodily pain and
discomfort that couldn't be explained. The pain was not from recent surgery (on 09/28/2022) but could not find an place from where it was emanating until Angela pin- pointed the pelvis area. She did some adjustments and offered exercises which have removed most of the pain. Each day, I am feeling better and able to move without pain. Kudos to Angela!
2023年3月17日
Responsive customer service
Responsive customer service; great product selection room at great prices, and delivery faster than promised
2023年2月14日
Arrived fast and was exactly what I…
Arrived fast and was exactly what I ordered. Good price.
2023年2月2日
wanted the standard pillow, but it wasn't available.
I purchased the smaller pillow, some an accident 20+ years ago, I have used this pillow.
2023年2月5日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。