Met at the door and directed to the correct area and left to browse until we were ready. Tried several different designs of chair, different fabrics and different motors. Suzanne told us of th... もっと見る
所在地
所在地を変更Dutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My Mam needed a new chair and Tim (HSL) was able to make recommendations that were honest, knowledgeable and extremely helpful. We didn't feel pressured in any way and were very pleased with the outc... もっと見る
Very friendly, helpful staff. Nothing was a bother to them. All staff members had plenty of patience and very happy to explain the different benefits of their products.
My experience in the store with Amanda was very good the same as it was when I purchased a chair in 2024 with her help and understanding of what I needed. I don't receive delivery of my bed until ar... もっと見る
企業が回答しました
企業情報
HSL Chairs - Newcastle-upon-Tyne について
当該企業による記述
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
当該企業による記述
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
連絡先
Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, 英国
4.9
優良
172件のレビュー
顧客にレビューを依頼しています
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Excellent service from start to finish
Excellent service from start to finish, bought my chair in there sale, had a little fault when delivered, they came out and fixed it same day. Alison at Blaydon HSL is so helpful, nothing was a bother to make sure everything was just right. Many thanks Alison.
2026年8月7日
自発的なレビュー
I was given expert help at HSL…
I was given expert help at HSL Gateshead by Tim in choosing the Stressless recliner that was right for me. Today the delivery was made in schedule by Craig Shane and I am delighted with the chair and the whole process through HSL.
A Nichols
2026年8月7日
自発的なレビュー
Impressive Customer Service
Had a great experience at HSL looking for my ideal chair in the petite/small range. Alison was very welcoming and patient as well as being so knowledgeable about the full product range. It was very refreshing to find someone who was so helpful and at no time did I feel pressurised into making a quick decision or buying a particular product when I wasn’t sure. After sampling many chairs I settled on a super comfy Stressless recliner. A big thank you to Alison and Tim for making the whole process Stressless too – it’s very rare these days to find such impressive customer service.
2026年8月6日
自発的なレビュー
Good experience
Lovely experience from purchase of chair to delivery. Very friendly and welcoming staff.
2026年7月28日
自発的なレビュー
HSL Quality furniture made in Britain.
We purchased our new suite from our HSL store at Blaydon and found Tim and all Staff very knowledgeable and friendly. From ordering to delivery everything went very smoothly and we were kept informed as to the delivery date. Newman and Alex were our delivery team today and we found them both to be as professional and friendly as the showroom staff. We would also like to give a special mention to the customer service team who were most helpful in resolving a problem that was solely made by ourselves. We would certainly not hesitate to recommend HSL.
Thanks again. Bill and Judith Johnson
2026年8月3日
自発的なレビュー
Staff were most friendly and helpful…
Staff were most friendly and helpful and carefully made us aware of all the options possible when choosing an adjustable bed.
2026年7月10日
Staff in store were so helpful
Staff in store were so helpful, the delivery team Paul D and Jon were amazing, friendly, helpful explaining the new furniture and how it works
2026年7月28日
自発的なレビュー
Knowledgeable staff and swift action to…
Knowledgeable staff and swift action to resolve the problem
2026年7月14日
Very helpful
Very helpful , no pressure , identified our needs and steered us in the right direction
We bagged a bargain and ordered a discounted 2 seater
2026年7月26日
自発的なレビュー
Friendly and attentive staff
Friendly and attentive staff.
A good choice of chairs and time given to decide. No rush at all.
Coffee and biscuits were greatly appreciated too!
2026年6月22日
Very good service from Amanda in the…
Very good service from Amanda in the showroom at Blaydon, Newcastle whilst selecting an HSL chair and the delivery team of Paul & Thomas were very polite and careful whilst delivery the chair today, July 26.
2026年7月7日
自発的なレビュー
Happy Shopper
Friendly welcome from Tim. Showed us various chairs and styles. Explained sizes to suit us. Lots of different materials and colours to choose from.
Very helpful further discussions with Alison and Zac (as Tim not available) about price and delivery. A warm and friendly experience.
2026年6月11日
自発的なレビュー
Friendly and knowledgeable salesman
Friendly and knowledgeable salesman. No rush or pressure.He made the whole process easy .
2026年6月13日
Excellent service
Excellent service from Suzanne who explained how to judge the chairs and sofa we were looking for, according to our shape, weight etc. A pleasurable experience.
2026年6月16日
自発的なレビュー
Quick and easy delivery and build from…
Quick and easy delivery and build from Chris & Terry.
2026年6月11日
自発的なレビュー
Professional service from start to finish
The salesman was very helpful, allowing us to take the colour swatch book to my parents to ensure we got the best match to the existing suite.
Alex & Amanjit who delivered the chair were efficient, polite and very respectful.
2026年6月2日
自発的なレビュー
Newcastle Store
Amanda and Suzanne from the Newcastle branch were extremely helpful with the purchase of my new chair. We made two visits to the store of about an hour each. We were not 'sold' to but offered help when we needed it and left alone to make my choice. I have nothing but praise for the whole experience.
2026年4月26日
自発的なレビュー
Great Customer Service
A lovely welcome into the showroom. Amazing customer service from Vicki at Newcastle. She was so patient with my 95yr old mum. It took a while, and after her trying lots of chairs a decision was made. Vicki took the time to expedite the delivery and even made mum a cuppa whilst trying out the very good range of riser recliner chairs. Cannot thank her enough.
2026年6月2日
自発的なレビュー
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