Great service from this company. The courier somehow managed not to deliver the product I purchased , even though they said they did. Hugglepets were quick with response and sorted the problem out ins... もっと見る
企業が回答しました
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I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a r... もっと見る
企業が回答しました
ordered reptile food on line, paying for 16oz and was sent 4oz. Even on the email saying it was coming, my order and the different amount they were sending was listed. Since it's with one of their on... もっと見る
企業が回答しました
ordered a large trixie "spinning disc" for hamster. arrived really quickly but had been damaged in the post. Hugglepets were ready to help straight away- return labels, no quibble, offer of refund or... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
連絡先
Cooper Street, WV2 2JL, Wolverhampton, 英国
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4.1
ほぼ満足
1840件のレビュー
ネガティブなレビューの 62％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic company
Fantastic company. Ordering was seamless and delivery super fast and efficient communications. My first purchase and I’ll certainly be back!
2026年5月15日
自発的なレビュー
Great service from this company
Great service from this company. The courier somehow managed not to deliver the product I purchased , even though they said they did. Hugglepets were quick with response and sorted the problem out instantly and sent me a replacement. Can’t fault them.
2026年5月6日
自発的なレビュー
HugglePets からの回答
Thank you so much for your lovely feedback. We’re very sorry the courier let you down in the first place, but we’re really pleased we could get things sorted quickly for you. Providing fast, helpful customer service is something we take great pride in, so it means a lot to hear your kind comments. Thank you again for your support and for shopping with HugglePets!
Great product
Great product. I hope it doesn't go out of production, as so many do.
2026年4月22日
自発的なレビュー
HugglePets からの回答
Thank you for your kind words! We’re really pleased to hear you’re enjoying the product. We completely understand your concern, we know how frustrating it can be when favourite products disappear. While we can’t promise the future, we’re always working to keep our most loved items available for our customers. Thanks again for your support!
great staff and atmosphere
i come here every week to get food for my reptiles and love seeing their reptile selection! staff have such a good knowledge on all the different animals and their needs! i recommend!
2025年11月10日
自発的なレビュー
HugglePets からの回答
Thank you for your 5-star review! 😊 We hope to see you again soon!
HUGGLEPETS ARE EASY TO DEAL
HUGGLEPETS ARE EASY TO DEAL WITH AND THE COMMUNICATION IS SPOT ON...
2026年3月9日
自発的なレビュー
HugglePets からの回答
Thank you for your 5-star review, David! 😊
False advertising. Fraudulently taking money.
ordered reptile food on line, paying for 16oz and was sent 4oz. Even on the email saying it was coming, my order and the different amount they were sending was listed. Since it's with one of their online companies, HugglePets, they say I have to contact the other company, who, guess what ... say I have to contact Debenhams.
False advertising. Fraudulently taking money. No means of redress
2026年3月4日
自発的なレビュー
HugglePets からの回答
Hi,
Thank you for bringing this to our attention, and we’re very sorry to hear about the confusion and frustration caused with your order. This certainly isn’t the experience we want our customers to have.
Please could you send us your order number and any details of the item received so we can investigate this properly for you and work towards getting it resolved as quickly as possible.
Thanks, HugglePets
Easy to order online and fast delivery
Easy to order online and fast delivery, always use this company for my birds needs.
2026年2月19日
自発的なレビュー
HugglePets からの回答
Thank you for your 5-star review! 😊
HugglePets からの回答
Thank you for your 5-star review, Jo! 😊
Excellent seller
Excellent service, very helpful
Quick delivery.
Amazing price
Highly recommend
2026年1月27日
自発的なレビュー
HugglePets からの回答
Thank you for your 5-star review, Ann! 😊
Swift and efficient customer service
The item I ordered did not arrive, Evri tracking showed it had been on hold for a week. I contacted Hugglepets who chased it up with Evri for me. They were told the item had been lost in storage.
Hugglepets dealt with the matter swiftly and efficiently and they offered me a replacement or refund. I would recommend this company and would use them again.
2026年1月20日
自発的なレビュー
HugglePets からの回答
Thank you for your 5-star review, Lynne! We are glad we could help 😊
Pretty cat bowl
I ordered a lovely cat bowl from Hugglepets! Perfect size for my cat Millie! Very pretty, pink with white spots! Shape of a cat face too! Service was great and delivered quickly! Thank you!
2026年1月13日
自発的なレビュー
HugglePets からの回答
Thank you for your 5-star review, Nicky!
Had an issue but they dealt with it…
Had an issue but they dealt with it very promptly and quickly
2026年1月9日
自発的なレビュー
HugglePets からの回答
Hey Jayne, thanks for your review! I'm glad to hear the team helped resolve any issues you had. Thanks for your understanding! Kind regards, HugglePets
Thanks suzie
Thanks to suzie for sorting out a delivery issue, have used this company several times and have always found them to be fantastic
2025年12月17日
自発的なレビュー
HugglePets からの回答
Hey Andrew, Thank you so much for your kind feedback! We’re really pleased to hear that Suzie was able to help resolve the delivery issue for you.
It means a lot to us that you’ve used us several times and have consistently had a great experience. We truly appreciate your continued support.
Kind regards,
HugglePets
Bestest ever quality bestest ever value…
Bestest ever quality bestest ever value for Ur money and appearance is so amazingly amazing top quality items seller is the bestest in high quality standard posted quickly received so quickly colours are fresh and amazing looking thankyou so so much for quality coloured stones seller needs 100 stars everytime not just 5 thankyou so so much all the best for 2026🧑🎄⛄🌲☃️❄️😁
2025年12月15日
自発的なレビュー
HugglePets からの回答
Hey Tryphena, Wow — thank you so, so much for such an amazing review!
We’re absolutely thrilled to hear how happy you are with the quality, value, colours, and fast delivery. Your kind words really mean a lot to us and put a huge smile on our faces.
Thank you for your support and encouragement — we truly appreciate it. Wishing you all the very best for 2026, too! 🎄✨
Kind regards,
HugglePets
Outstanding Aspen shavings and fast…
Outstanding Aspen shavings and fast delivery. Moreover, many thanks to Suzie for her excellent customer service.
2025年12月12日
自発的なレビュー
HugglePets からの回答
Hey Sylvia. Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the aspen shavings and our fast delivery.
We’ll be sure to pass on your kind words to Suzie — she’ll be delighted to hear them. Thank you again for your support!
HugglePets からの回答
Hey Ron. Thank you so much for your kind review! Have a great festive break. Kind regards, HugglePets
Great customer service
I made an error in my order and Suzie changed it before dispatch - and that's on Black Friday weekend. Really impressed.
2025年12月1日
自発的なレビュー
HugglePets からの回答
Hey. Thank you so much for your kind review! We’re really pleased to hear that Suzie was able to help resolve the order change for you so quickly, especially during a busy Black Friday weekend.
We’re glad you were impressed and truly appreciate you taking the time to share your experience.
Have a great festive break.
Kind regards,
HugglePets
Visited the store to purchase filters…
Visited the store to purchase filters for my fish tank.The staff were very friendly and helpful. When I got home realised that there was an issue with my order, phoned and spoke to Suzie who was really helpful, along with the shop staff I spoke to on the phone who helped me trouble shoot my issue. All is working and my fish are happy.😃😃
2025年11月18日
自発的なレビュー
HugglePets からの回答
Hey Katie, thank you so much for sharing your review with us. We are pleased to hear you enjoyed your visit! We hope to see you again soon. Kind regards, HugglePets
Thank you Suzie for fab customer service
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a real life person, Suzie! She was friendly, helpful, knowledgeable, and helped me amend my order. Thank you Suzie and keep up the great work!
2025年11月28日
自発的なレビュー
HugglePets からの回答
Hey Renaye, thank you so much for taking the time out of your day to share your review with us. We are so pleased to hear that Suzie helped resolve the issues you were having. We hope to speak to you again soon. Kind regards, HugglePets
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