Huggwaii レビュー 

Huggwaii からの回答

2026年6月15日

Hi Chris,

Thank you for sharing your experience, and we're truly sorry that your gift didn't arrive where you had hoped.

We completely understand how frustrating that must have been. After looking into our records, we noticed that the shipping address on your order was exactly the one you entered at checkout. We shipped to that address, and the tracking shows it was successfully delivered.

When you later reached out to let us know the address was incorrect, the package had already been delivered. Unfortunately, once a delivery is completed, we are unable to redirect or retrieve it.

We also want to sincerely apologize if you felt our response was slow or unhelpful — that was never our intention. We truly wish we could have done more, and we appreciate you bringing this to our attention.

Thank you again for your feedback. We appreciate your understanding and wish you all the best.

Best regards

Huggwaii からの回答

2026年6月3日

Hi Kim,

Thank you for your feedback, and we are truly sorry to hear that our product did not meet your expectations.

We take every quality complaint very seriously. Please accept our sincere apology for the disappointment this has caused you. We want to make things right.

Could you please send us your order details (or the email used to place the order)? We'll do our utmost to get to the bottom of this and resolve it to your satisfaction.

We hope to have the opportunity to restore your trust. Thank you for giving us a chance to fix this.

Best regards

Huggwaii からの回答

2026年5月18日

Hi Simon W,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. And please feel free to contact our customer service team at info@huggwaii.com We will try our best to solve the problem for you. Appreciate your voice on this!
Best regards

Huggwaii からの回答

2026年5月9日

Hi Edward Teh,

Thank you for sharing your honest feedback, and we're truly sorry to hear how disappointed you are.

Regarding your concern about material safety — please be assured that all our products are manufactured in certified facilities and undergo standard safety testing before shipment. We take any mention of potential toxicity extremely seriously.

We sincerely apologize for the inconvenience you encountered with the return process. We are currently reviewing our return policy to ensure it is smooth and convenient for all customers.

We appreciate your feedback and hope to have the opportunity to improve our service. If you are willing, please contact us via info@huggwaii.com and we will do our best to resolve your issue and provide a satisfactory solution.

Thank you again for your feedback. We will continue to work hard to improve.

Best regards,

Huggwaii からの回答

2026年4月10日

Hi Hector,

Thank you for sharing your experience, and we're truly sorry our product didn't meet your expectations.

Regarding your return request — our return address in China is clearly listed on our website, and we always accept returns. However, we understand that international return shipping can be expensive and inconvenient. That's why our team sometimes offers a partial refund as a kind alternative, hoping to save you the trouble and cost.

But if there is a genuine quality issue, we want to make it right for you. Unfortunately we can’t locate your order from the information here. Could you please send us your order number or email address via private message?

We're truly sorry for the frustration and hope you'll give us a chance to fix this.

Best regards

Huggwaii からの回答

2026年3月26日

Hi Andres Hernandez,

Thank you for your honest feedback, and we’re truly sorry for the problem.

First and foremost, we are a legitimate company, and we take all customer concerns very seriously. We want to address your specific situation clearly:

Your order was shipped on time. Order HG#112538 was placed on March 1st and shipped promptly. When a package stops updating after being handed over to a local carrier, we must follow the carrier’s procedure to locate it. Our customer service team provided updates based on the information we received from the logistics provider.

We understand that waiting is frustrating, but we were not making excuses—we were waiting for the carrier’s investigation results, just as we explained. We are actively following up with the carrier.

We have already requested the carrier to investigate the current whereabouts of this package. If the carrier is able to locate it, the parcel will continue its normal transit to your address.

If the package is confirmed lost, we will resolve it immediately.
Once the carrier confirms the package as lost, we will provide you with a full refund or a free replacement – whichever you prefer.

Thank you for your patience, and we appreciate the opportunity to resolve this matter properly.

Best regards

Huggwaii からの回答

2026年3月25日 に更新

Hi Xanthoula Paraschidou,

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

Our customer service team routinely processes emails in the order they are received, and we will reply to your email as soon as possible. Due to a recent increase in orders, the volume of emails has increased, which may have slowed our response time. We apologize again for any inconvenience caused.

We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.

Best regards

Huggwaii からの回答

2026年2月2日

Hi Simon,

We’re so sorry for the issues you experienced, We truly appreciate your feedback and will use it to improve our customer service. Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. Thanks for your patience and for bringing this to our attention.

Best regards,

Huggwaii からの回答

2026年1月19日

Hi Kate Butcher,

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment you’ve felt throughout this process. We understand how important timely delivery is, especially for a Christmas gift, and we deeply regret that we were unable to meet your expectations.

To clarify the situation and keep you fully informed:

Address Changes After Shipment: Once a package has been dispatched, we are unable to modify the delivery address. This is a limitation of the logistics system, and we do state this in our Shipping Policy to help set expectations. We can only change addresses before an order is shipped.

Return Process & Refund Eligibility: When a delivery attempt fails, the parcel is typically held at the carrier’s local depot or return center—not immediately sent back to our warehouse. That is the reason why we are unable to process a refund.

Current Status & Follow-Up: We have been actively tracking this parcel with carrier. According to their latest update, the item has not yet been checked into their returns processing center. Once it is received and processed by their returns team, it will be arrange to redeliver to you.

Next Steps Once Returned: As soon as the parcel is physically returned to our warehouse and scanned into our system, we will immediately contact you to arrange either a redelivery to an address of your choice.

We understand that this has been a lengthy and unsatisfactory experience, and we apologize for any communication that may have seemed unclear or unhelpful. We are committed to resolving this for you as fairly and quickly as possible.

Thank you for your patience. We truly hope to restore your trust in our service. If you have any questions, please feel free to contact us.

Sincerely,

Huggwaii からの回答

2026年1月16日

Hi Francesco Gualtieri,

Thank you for sharing your feedback, and we sincerely apologize that our product did not meet your expectations. We understand how frustrating the return process can feel, especially when shipping costs are involved.

We have reviewed your order (#HG108141). Our policy states that for returns due to personal preference or the item not being as expected—when there is no functional defect—the customer is responsible for the return shipping cost to our warehouse. This helps us keep prices affordable for all our customers worldwide.

We take your comment about the product not matching the description very seriously. To help us investigate this thoroughly and assist you better, could you please share a few photos or more details about the item via direct message or email? This will allow us to:

Confirm whether there was a discrepancy in the product description on our end and better understand the issue to provide clearer guidance

Explore a suitable solution if there is indeed a significant error in the listing. We never intend to make returns difficult. Our return address is clearly listed in the Return & Refund Policy section on our website, which is accessible at all times. We understand that this information may sometimes be overlooked during the shopping or return process.

our satisfaction matters to us, and we truly hope we can work together toward a resolution.

Best regards,

Huggwaii からの回答

2026年1月6日

Hi Denise Peres Marx,

Thank you for your feedback.

We understand your disappointment with the product and the difficulties you encountered while seeking support. Since your order was received quite some time ago, it does fall outside our standard return and refund window. Our usual processing standards are indeed limited for situations exceeding the standard after-sales period. However, we notice that you said you also expressed your understanding of this situation at your first mail, which makes us even more eager to find a solution together.

Our support team has been actively reviewing your communication records to better understand the issue and identify a suitable solution. Our conversation is still ongoing, and we remain committed to working with you toward a resolution.

If you have any further questions or need additional assistance, please feel free to reach out to us anytime. We are here to help.

Thank you again for your patience and understanding.
Best regards