Huggwaii レビュー 

154
•
TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... もっと見る

5つ星のうち5の評価

Ich hatte mir die Hochland Kuh bestellt. Es hat mit der Lieferung etwas länger gedauert als angegeben und der Liefertermin wurde drei mal verschoben. Die Sendungsverfolgung von der Email lief über Sho... もっと見る

企業が回答しました

5つ星のうち5の評価

Absolutely loved my weighted Panda, he's so sweet. High quality, super soft, just perfect. When I had an issue while waiting for my order, I emailed customer service and they were fantastic. Responded... もっと見る

企業が回答しました

5つ星のうち1の評価

Nothing more than a scam. Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper. Tried to cancel order. They refused and sent anywa... もっと見る

企業が回答しました

企業情報

当該企業による記述

✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

154件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(154)

過去12か月のレビュー数: 48件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Appealing website

Though I have yet to receive my package, I find the look of your website quite appealing and captivating enough to make anyone find interest in making your products a gift or their comfort. And though I live overseas, I trust that based on reviews of other customers, there's probably no need to worry, but believe the orders are satisfactory

2025年4月23日
自発的なレビュー
5つ星のうち3の評価

Like the Product, but Not the Delivery Time

I have received two items that I purchased, and I do like them. The reason I gave a 3-star rating was because the website was not user friendly and it took me a few times to finally get my order placed. Also, the shipping/delivery of my order took quite some time.

2025年5月2日
自発的なレビュー
Huggwaii ロゴ

Huggwaii からの回答

Hi Amy Meyer,

Thank you so much for your feedback! We’re really glad to hear that you like the items you purchased. We sincerely apologize for the issues you experienced with the website and the shipping time. We are constantly working on improving both our website’s user experience and the delivery process to make sure it’s more seamless and quicker for our customers.

Your comments are truly valuable to us, and we will take them into account for future improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to us!

Best regards,

5つ星のうち5の評価

Quite pleased!

The items arrived in a timely manner. They were in excellent shape and all worked when tested. They are made of what appears to be quality material so will, hopefully, last for a long time.

2025年3月26日
自発的なレビュー
5つ星のうち2の評価

I had my panda bear light for not quite…

I had my panda bear light for not quite a month and was really enjoying it. It just stopped working. This was an expensive item for me and I don’t have any recourse because it was more than 14 days.

2025年3月22日
自発的なレビュー
Huggwaii ロゴ

Huggwaii からの回答

Hi carla bullock,

Thank you for your feedback, and I’m truly sorry to hear that your panda bear light stopped working.

However, after reviewing your order, we didn’t receive any prior communication from you regarding this issue. We always strive to help our customers resolve problems as quickly as possible, and we would have been happy to assist you if we had been notified earlier.

We attach great importance to this problem and please feel free to contact our customer service team at info@huggwaii.com. We will try our best to solve the problem for you.

Thank you for sharing your experience with us!

Best regards,

5つ星のうち5の評価

This was a fabulous purchase

This was a fabulous purchase! My granddaughter's eyes lit up (no pun intended) when they got their squishy lamps. I was reluctant to make this purchase as not all Facebook merchants represent their merchandise honestly. I can tell you, this was a 10 star experience but they'll only allow me 5!

2025年3月16日
自発的なレビュー
5つ星のうち5の評価

Had no problems ordering and have been…

Had no problems ordering and have been updated on tracking my order. Keep up the good work. I would love to have more for grandkids, but just can't swing it it right now. I just lost my husband in January to cancer. It's been tough financially. Thank you again.

2025年3月20日
自発的なレビュー
5つ星のうち5の評価

My mother LOVES her Capybara :)

I saw the little Capybara in an Instagram ad and IMMEDIATELY bought it. It looked so cute and the light looked soft but bright enough.

My mother absolutely ADORES this light. If you are looking for a great, cute gift, this is it. It's relatively inexpensive and cmon, your mom's worth $30 😁

2025年3月8日
自発的なレビュー
5つ星のうち1の評価

LIARS and FRAUDS

Nothing more than a scam.

Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper.

Tried to cancel order. They refused and sent anyway.
Requested a refund. They spent several weeks trying to get out of issuing a refund.
Refused to provide a local return address - as per their website.
Item returned, proof of return provided. They are refusing to issue a refund. Several months, 20+ emails with generic, copy and paste replies, refusing to acknowledge my return and request.
Stolen my money.

2024年12月2日
自発的なレビュー
Huggwaii ロゴ

Huggwaii からの回答

Hi Gary Wilson,

Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We take all customer concerns seriously and would like to clarify the situation to ensure transparency.

When you requested cancellation, your package was already en route. Once an order ships, it’s challenging to recall it immediately. We understand this was inconvenient and have since reviewed our cancellation policies to improve transparency.

We provided a return address and instructions promptly, but processing a refund requires proof of return (tracking number) to confirm the item’s arrival. However, we were unable to process the refund because we did not receive the return tracking number, which is necessary to confirm the item’s return and proceed with the refund.

We stand by our products and believe they offer fair value. However, we’re sorry if you felt otherwise. We continuously monitor market prices to ensure competitiveness and quality.

We want to resolve this amicably. If you can share the return tracking number, we will expedite your refund immediately. You can message us directly at info@huggwaii.com for personalized assistance.

Again, we deeply regret the miscommunication and delays. Your feedback is invaluable, and we’re committed to learning from this to prevent future issues.

Best regards,

5つ星のうち1の評価

SCAM

3 months since i paid, 2 moths since the local courrier admited to have lost my package, one month and a half since local courrier gave me the proof of loss,1 month since i requested my refund multiple times and now two weeks have passed since their "investigation team" is doing researches.
What do they have to search if I already sent them the proof of loss, the conversation with the local courrier, everything they asked. I really think the customer support service is an AI who just distract you to not make the refund.
Never buying again and I hope no one does either.

2024年12月13日
自発的なレビュー
Huggwaii ロゴ

Huggwaii からの回答

Hi Salva Mateo,
Thank you for sharing your experience and we apologize for the inconvenience. We are very sorry for any inconvenience this may cause.
It takes time for the logistics company to investigate and get the results. We apologize for keeping you waiting. However, we have refunded your order. Would you please check it again? If you haven't received the refund or if you need more information about the refund, please feel free to contact us.
We will try our best to solve the problem for you.
Appreciate your voice on this!
Best regards

5つ星のうち5の評価

Thought it was SCAMM: WASTING TIME AND MONEY

They require me to pay upfront and I did but I want a refund so I request for one before the product is shipped out (you can track this through a delivery app).

Firstly, they are very slow with the responses. Whenever they do respond, the messages are often kind. They told me that my order is canceled and they will refund me after 7 business days. I waited. And now they would not even respond.

The money I lost is not much but learn from my mistake. These people are from China so if you are from pacific regions, transferring money would not take that long. Those positive comments you see could be paid and scripted.

Not ordering again

EDIT: I did receive the money and they did proceed it. However the customer service is not optimized I would say. I have had sent two emails in two days for a response. Still, i’ll give them a 5 star for their writing. Very professional and supportive. Try to enhance the experience more by replying sooner thanks

2025年2月11日
自発的なレビュー
Huggwaii ロゴ

Huggwaii からの回答

Hi Vh,

We are truly sorry for the frustrating experience you've had with us. We value your feedback and would like to address your concerns.

Our customer service team is inundated with a large number of emails daily. But we always respond in the order we receive them. After we saw your email, we have replied promptly. We understand the importance of quick communication and are constantly working to improve our response times.

When it comes to the refund, we processed it immediately after receiving your cancellation request. However, the time for the refund to reach your account depends on external factors like your bank's processing speed and the payment gateway's systems, which are out of our control. We have no intention of holding your money.
If you still haven't received the refund, please contact your bank. They can provide the most accurate information on its status.

We're here to assist. If you need any more help or information, feel free to reach out.

Best regards,

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