After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... もっと見る
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Ich hatte mir die Hochland Kuh bestellt. Es hat mit der Lieferung etwas länger gedauert als angegeben und der Liefertermin wurde drei mal verschoben. Die Sendungsverfolgung von der Email lief über Sho... もっと見る
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Absolutely loved my weighted Panda, he's so sweet. High quality, super soft, just perfect. When I had an issue while waiting for my order, I emailed customer service and they were fantastic. Responded... もっと見る
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Nothing more than a scam. Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper. Tried to cancel order. They refused and sent anywa... もっと見る
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企業情報
当該企業による記述
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Changing shipping address in a placed order
checkout was a little confusing, ended up with a wrong shipping address, i could change it through the customer service despite the late response of service.
Appealing website
Though I have yet to receive my package, I find the look of your website quite appealing and captivating enough to make anyone find interest in making your products a gift or their comfort. And though I live overseas, I trust that based on reviews of other customers, there's probably no need to worry, but believe the orders are satisfactory
Like the Product, but Not the Delivery Time
I have received two items that I purchased, and I do like them. The reason I gave a 3-star rating was because the website was not user friendly and it took me a few times to finally get my order placed. Also, the shipping/delivery of my order took quite some time.

Huggwaii からの回答
It was great but not exactly perfect…
It was great but not exactly perfect because i couldn't write what i wanted on it. I could only use English characters and not even a heart. But overall it was what it said it would be. Thank you!!
Very satisfied with my purchase
Very satisfied with my purchase. My items are very cute.
Something special for grandchildren for…
Something special for grandchildren for Easter better than candy. Was surprise to find only plug for charging . Still pleased with product.
Quite pleased!
The items arrived in a timely manner. They were in excellent shape and all worked when tested. They are made of what appears to be quality material so will, hopefully, last for a long time.
I had my panda bear light for not quite…
I had my panda bear light for not quite a month and was really enjoying it. It just stopped working. This was an expensive item for me and I don’t have any recourse because it was more than 14 days.

Huggwaii からの回答
This was a fabulous purchase
This was a fabulous purchase! My granddaughter's eyes lit up (no pun intended) when they got their squishy lamps. I was reluctant to make this purchase as not all Facebook merchants represent their merchandise honestly. I can tell you, this was a 10 star experience but they'll only allow me 5!
Had no problems ordering and have been…
Had no problems ordering and have been updated on tracking my order. Keep up the good work. I would love to have more for grandkids, but just can't swing it it right now. I just lost my husband in January to cancer. It's been tough financially. Thank you again.
My mother LOVES her Capybara :)
I saw the little Capybara in an Instagram ad and IMMEDIATELY bought it. It looked so cute and the light looked soft but bright enough.
My mother absolutely ADORES this light. If you are looking for a great, cute gift, this is it. It's relatively inexpensive and cmon, your mom's worth $30 😁
LIARS and FRAUDS
Nothing more than a scam.
Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper.
Tried to cancel order. They refused and sent anyway.
Requested a refund. They spent several weeks trying to get out of issuing a refund.
Refused to provide a local return address - as per their website.
Item returned, proof of return provided. They are refusing to issue a refund. Several months, 20+ emails with generic, copy and paste replies, refusing to acknowledge my return and request.
Stolen my money.

Huggwaii からの回答
Easy ordering!
SCAM
3 months since i paid, 2 moths since the local courrier admited to have lost my package, one month and a half since local courrier gave me the proof of loss,1 month since i requested my refund multiple times and now two weeks have passed since their "investigation team" is doing researches.
What do they have to search if I already sent them the proof of loss, the conversation with the local courrier, everything they asked. I really think the customer support service is an AI who just distract you to not make the refund.
Never buying again and I hope no one does either.

Huggwaii からの回答
Thought it was SCAMM: WASTING TIME AND MONEY
They require me to pay upfront and I did but I want a refund so I request for one before the product is shipped out (you can track this through a delivery app).
Firstly, they are very slow with the responses. Whenever they do respond, the messages are often kind. They told me that my order is canceled and they will refund me after 7 business days. I waited. And now they would not even respond.
The money I lost is not much but learn from my mistake. These people are from China so if you are from pacific regions, transferring money would not take that long. Those positive comments you see could be paid and scripted.
Not ordering again
EDIT: I did receive the money and they did proceed it. However the customer service is not optimized I would say. I have had sent two emails in two days for a response. Still, i’ll give them a 5 star for their writing. Very professional and supportive. Try to enhance the experience more by replying sooner thanks

Huggwaii からの回答
My granddaughter loves him
My granddaughter loves him. He has several different colored lights. So whimsical.
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