After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ich hatte mir die Hochland Kuh bestellt. Es hat mit der Lieferung etwas länger gedauert als angegeben und der Liefertermin wurde drei mal verschoben. Die Sendungsverfolgung von der Email lief über Sho... もっと見る
企業が回答しました
Absolutely loved my weighted Panda, he's so sweet. High quality, super soft, just perfect. When I had an issue while waiting for my order, I emailed customer service and they were fantastic. Responded... もっと見る
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Nothing more than a scam. Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper. Tried to cancel order. They refused and sent anywa... もっと見る
企業が回答しました
企業情報
当該企業による記述
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
連絡先
3.9
ほぼ満足
154件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything went exactly as I expected…
Everything went exactly as I expected and even better, everything works and it's quality and also cuteness was definitely worth the money. Thank you.
2025年2月19日
自発的なレビュー
Having gorgeous things to choose from
2025年2月18日
自発的なレビュー
It was nice receiving it before…
It was nice receiving it before valentine. Only downside is that it came with a charger but not a charger head.
2025年2月13日
自発的なレビュー
They are so adorable
They are so adorable, but a little more expensive than I expected. But my niece has a real axolotl and she now collects everything axolotl so I think she's going to love this!!
2025年2月15日
自発的なレビュー
Awesome little Axolotl light!
I bought the Axolotl 2025 edition for my girlfriend for valentines day and she is so happy with it! Its super cute, and the different light settings are so nice and the lowest light setting is so soothing. It also arrived in only 13 days so that was also very great.
2025年2月14日
自発的なレビュー
Cute Shop
Nice clean interface, easy to use. Shipping timelines were not clear though I don't know when it is coming...
2025年2月4日
自発的なレビュー
The item arrived as described and I…
The item arrived as described and I would purchase from them again!
2025年1月22日
自発的なレビュー
Order Review - Nightlamp
I ordered a Night lamp (I think it is called mushroom cat). The delivery took 1,5 weeks (faster than I expected). The item looks like the pictures and does Not smell Bad. The skin is really soft.
At first try, the item did not work as expected so I reached out to Customer Service. The next day I tried it again and since then it is all working Properly :)
I guess that it was just too cold due to the delivery process and the current weather conditions. The Customer Service responded very quickly and was offering help in solving the issue and (already within the first mail) a new item as replacement if we can not solve the issue.
So my experience is very good. It was my first purchase there.
2025年1月16日
自発的なレビュー
This is a SCAM company from China
This is a SCAM company from China, did not receive anything after purchase, always coming up with excuses
2025年1月18日
自発的なレビュー
Huggwaii からの回答
Hi J J,
We're truly sorry to see that you've labeled us as a "scam company." We understand your frustration, and we assure you that we're committed to providing excellent service and delivering the products our customers purchase.
Please share your order number with our customer service team at info@huggwaii.com. We'll quickly look into why you haven't received your purchase. We apologize for the inconvenience and will do our best to resolve the issue.
We value your trust and hope to change your view of us. We're waiting for your order number to start working on this.
Best regards,
Simply never received the order
Simply never received the order. No tracking updates, no emails, no explanation. Just took the money and ran.
2025年1月16日
自発的なレビュー
Huggwaii からの回答
Hi Dumb n fun,
Thanks for sharing your thoughts.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards,
My package was stolen and I tried to…
My package was stolen and I tried to explain this to customer service and get a replacement or refund and all they do is ask me for a proof of non delivery from my local post office. I explained that it was stolen via email 4 times now and they just send the same message. They won’t even offer another solution.
2024年12月30日
自発的なレビュー
Huggwaii からの回答
Hi Sarah Leeanne,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. And please feel free to contact our customer service team at info@huggwaii.com. We will try our best to solve the problem for you. Appreciate your voice on this!
Best regards
Great service
Great service, product came as intended, it looked super cute, worked perfectly and it was well packaged
2025年1月2日
自発的なレビュー
Definitely worth the money
The product was very well designed and worth every penny, and the delivery system was very organized
2025年1月7日
自発的なレビュー
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