It was straight forward to navigate the website and place my order. The items arrived quickly and were very well packaged. All in all and excellent service from start to finish. Thank you.
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Telephoned Newport store and spoke to Carl. He was brilliant. Found the light l wanted to buy which was still in stock in store. Took payment, got it packed securely for mailing to mainland. I receive... もっと見る
企業が回答しました
Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... もっと見る
企業が回答しました
1st time purchase from them and all went perfect. Super fast delivery and well packaged. Very pleased and would definitely recommend 👍
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.
連絡先
33 Holyrood Street Newport, PO30 5AX, Isle Of Wight
- 01983 523636
- shop@hurst-iw.co.uk
- hurst-iw.co.uk
4.9
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy Customer
You delivered my purchases a day early, Always had a good experience when ordering from Hurst. Thank you
2026年6月22日
Hurst Iw からの回答
Thank you so much for the feedback! We are thrilled to hear that your order arrived ahead of schedule and that you’ve consistently had a great experience with us. We really appreciate your loyalty and look forward to serving you again soon!
Kind Regards
Carl
Hurst Iw からの回答
Thank you so much for the feedback! Providing helpful and considerate service is our top priority, and we’re delighted to know we’ve hit the mark for you again. We truly appreciate your continued support and look forward to assisting you whenever you need us next!
Kind Regards
Carl
Always very eager to give helpful…
Always very eager to give helpful advice and guide you through any purchase with expertise and warmth. Excellent customer service experience!
2026年6月29日
自発的なレビュー
Hurst Iw からの回答
Thank you so much for the kind words! We pride ourselves on being here to help, so it’s wonderful to hear that our team’s expertise and approach made your experience such a positive one. Whether you're shopping with us online or in-store, we always aim to provide that extra bit of guidance. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
Better than amazon
Better than amazon, as if you have a look of the price for the same brush!
2026年6月20日
Hurst Iw からの回答
Thank you so much! We take great pride in offering competitive prices alongside the high level of service we strive to provide to all our customers, so it’s wonderful to hear that we came out on top. We really appreciate your support and look forward to serving you again!
Kind Regards
Carl
Very good service!Arrived on time.
2026年6月19日
Hurst Iw からの回答
Thank you for the review! We’re delighted to hear that you were happy with our service and that your order arrived right on time. We appreciate your feedback and hope to see you again soon!
Kind Regards
Carl
Great selection of online goods at reasonable prices.
Easy site to navigate, kept informed of purchase progress and delivery time.
Would recommend this seller.
2026年6月19日
Hurst Iw からの回答
Thank you for the recommendation! We’re thrilled to hear that you found our website easy to use and that our update notifications kept you well-informed throughout your order. We strive to make the whole process as seamless as possible, so we’re glad we hit the mark for you. We look forward to serving you again!
Kind Regards
Carl
I popped into Hurst in Shanklin Isle of…
I popped into Hurst in Shanklin Isle of Wight today with my trolly on wheels as I had lost two bolts from it a very kind gentleman called Dave was helping me it was very busy so I left the trolly with him and he fixed it in his own break time and let me know as soon as it was done, very helpful man I definitely would recommend him and the store very highly thankyou so much
2026年6月25日
自発的なレビュー
Hurst Iw からの回答
Thank you so much for sharing this wonderful experience! I am absolutely delighted to hear that Dave was able to get your trolley back in working order for you. Providing that little bit of extra help is exactly what we strive for, and I will be sure to pass your kind words on to Dave—he’ll be thrilled to know he made your day a bit easier. We really appreciate the high recommendation and look forward to welcoming you back to our Shanklin store soon!
Kind Regards
Carl
Exceptional Customer Service
Apart from the usual great choice, value and customer service which I have come to expect, my latest online order contained an error that was totally my fault but which was swiftly and helpfully resolved by Carl Russell. I would therefore like to record my appreciation and continue to recommend this company to others.
2026年6月17日
Hurst Iw からの回答
Thank you so much for the kind review! I’m really pleased I could help get things sorted for you quickly—it’s all part of the service. We really value your loyalty and your recommendation means a lot to the whole team here. It’s a pleasure to have you as a regular customer, and we look forward to seeing you again soon!
Kind Regards
Carl
Ordered click and collect one day and…
Ordered click and collect one day and there the next day for collection. No problems.
2026年6月16日
Hurst Iw からの回答
Thank you for the review! We love a quick turnaround, and we’re glad we could have your order ready and waiting for you the very next day. Simple, efficient, and hassle-free—exactly how we like it! We look forward to seeing you again soon.
Kind Regards
Carl
I ordered my item online and was…
I ordered my item online and was emailed giving me the option to have free delivery or free collection from my local shop
Great customer service
2026年6月16日
Hurst Iw からの回答
Thank you for the review! We love giving our customers the best of both worlds, so we’re delighted that our delivery and collection options made your shopping experience easy and convenient. We aim to keep the process as simple as possible, and we’re glad you were able to choose the method that worked best for you. Thanks for shopping with us!
Kind Regards
Carl
Needed a gas canister for the Festival …
Needed a gas canister for the Festival out of stock everywhere and no deliveries to Iow.
Hursts click and collect amazing
Ordered and clected within 24 hours.
Shame about the Ventnor shop...
Loved Will and the crazy staff.
2026年6月15日
Hurst Iw からの回答
Thank you so much for the feedback! We know how tricky it can be to find specific stock, especially when you need it in a hurry for the festival, so we’re thrilled our click-and-collect service saved the day. We always aim for the fastest turnaround possible, so getting you sorted so quickly is exactly what we strive for!
It’s great to know you enjoyed your experience with our team—they work hard to bring plenty of energy and helpfulness to the shop. We truly appreciate your kind words, and while we’ll also miss having a presence in Ventnor, we’re so glad we could still help you out!
Kind Regards
Carl
Online order
After ordering the whole process was streamlined. Kept informed all the way about progress of delivery
2026年6月8日
Hurst Iw からの回答
Thank you so much for the feedback! We believe that keeping our customers in the loop is just as important as the delivery itself, so it's brilliant to hear that you found the process smooth and well-communicated. We’re glad we could keep things stress-free from start to finish. Thanks for choosing to shop with us!
Kind Regards
Carl
Excellent service
Excellent service.
Delivery arrived on the specified day and was early enough to leave me the rest of the day for myself.
Well done Hurst.
2026年6月3日
Hurst Iw からの回答
Thank you for the kind feedback! We know your time is precious, so we’re thrilled that our team could get your delivery to you early enough to free up the rest of your day. We’re glad we could help get your project off to a flying start! Thanks for choosing Hurst—we look forward to seeing you again.
Kind Regards
Carl
Order arrived on time and was put in…
Order arrived on time and was put in exactly the right place.
2026年6月2日
Hurst Iw からの回答
Thank you for the feedback! We believe that great service is all in the details—from arriving on time to leaving your order exactly where you need it. We’re glad we could make your delivery a stress-free experience, and we look forward to helping you out with your next project soon!
Kind Regards
Carl
Reliable & trustworthy shop.
Always have a wide variety of stock. All staff are kind, helpful & friendly. I made a mistake on an order online & it was fixed immediately & my delivery came with no problems. Always recommend this shop. Much missed in Ventnor.
2026年5月31日
Hurst Iw からの回答
Thank you so much for the kind words! We’re really happy to hear that our team was able to get your order sorted quickly—we know how frustrating a mistake can be, so we're glad we could make the fix a smooth one for you. It’s always our goal to keep a wide variety of stock on hand, so it’s great to know we had just what you needed.
Kind Regards
Carl
Excellent for Grinding
Excellent from day one. This item was the cheapest by far even when including the delivery charge. They wrote in large embolden on the box for the delivery person to wait longer for me to answer the door due to disabilities because I mentioned I needed extra time to answer the door due to my disabilities. They kept me updated via email about the delivery. It arrived a little earlier than the estimated delivery date which was very much appreciated. I have only had used the grinder a few days or so, I find it does the job perfectly well. Although it is a a coffee grinder, it works perfectly well to grind seeds, very far better than the nutrabullet - I grind linseeds/flaxseeds which are the smallest of seeds, and trust me, it does a very good job indeed. I emailed Hurst (IW) during the delivery, and there was a very speedy reply clearly suggesting an excellent customer service. I have had no need to contact customer service for anything else as everything went swimmingly well, and the grinder is much better than I expected as well as it being cheaper when purchased from Hurst (IW).
2026年5月30日
Hurst Iw からの回答
Thank you so much for taking the time to share such a detailed review! We are absolutely delighted to hear that you had a seamless experience with us from start to finish.
Customer care is at the heart of what we do here at Hurst (IW), so I’m really pleased that our team could ensure the delivery process was stress-free for you. It’s also fantastic to hear that the grinder is performing so well—it’s always a bonus when a product exceeds expectations, and it's great to know it’s tackling those seeds better than your old machine!
Thank you for choosing us, and we look forward to serving you again whenever you next need a hand with your home or garden projects.
Kind Regards
Carl
Ordered goods payed on line
Ordered goods payed on line. With in 2 days was able to collect my goods very good service vety nicd staff
2026年5月30日
Hurst Iw からの回答
Fantastic to hear! We strive to make our online ordering as smooth as possible, and we’re glad our staff made your collection experience a pleasant one. Thanks for the support, and we’ll be sure to pass your compliments along to the team!
Kind Regards
Carl
Always reliable
Always reliable. We miss you so much in Ventnor!
Good service. The delivery is good.
2026年5月22日
Hurst Iw からの回答
Thank you for your kind feedback! We're pleased to hear that you were happy with both our service and delivery. Your support means a lot to us, and we look forward to serving you again in the future.
Kind Regards
Carl
Swift delivery to branch.
I went into the Shanklin branch looking for an electric food steamer. The staff on the counter said there were none. Returning home, I ordered one online asking to pick it up from the Shanklin branch. It arrived the next day, which was fantastic, but I would not have purchased from you if my husband hadn't suggested checking your online ordering system. I was surprised that your staff had not checked whether there was one in the warehouse and offered to get it delivered.
2026年5月22日
Hurst Iw からの回答
Thank you for your review and thank you for trying our website after visiting our Shanklin branch. I have passed on the comments to the Shanklin manager who will look further into why this has happened. Thank you again for shopping with us.
Kind Regards
Carl
Home delivery unexpected
Home delivery unexpected. Put out a scarce tin of paint for collection. Dave at Shanklin an extremely helpful chap!
2026年5月21日
Hurst Iw からの回答
Thank you for shopping with us, i'm pleased the paint was delivered ok in the end after the confusion. I will pass your thanks onto Dave.
Kind Regards
Carl
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