Huva レビュー 185

Huva からの回答

2026年1月1日

Thank you for your kind review. We’re glad to hear you were happy with the product, and we appreciate you choosing Huva. Your feedback means a lot to us.

Huva からの回答

2025年12月1日

Hi Richard,

We want to clarify the facts to ensure an accurate public record.

Your order was purchased through Wowcher, not directly from Huva. Unfortunately, Wowcher halted all dispatch of items during this period, which was completely out of our control. Because of this, we were unable to fulfil your order directly or provide tracking information ourselves.

We did everything legally and contractually required on our side and promptly provided all relevant information to Wowcher. Any delays, missing emails, or refund requests must be handled directly through Wowcher, as they control dispatch and refund processes for their platform.

We understand this was frustrating, but Huva acted in good faith and fulfilled all obligations within our control. We encourage customers to reach out to Wowcher for resolution of third-party orders.

— The Huva Team

Huva からの回答

2025年12月1日

Hi,

Thank you for sharing your feedback. We’re sorry to hear that you feel the product did not meet your expectations.

All of our refurbished items are tested for full functionality before being sold, and our goal is to offer products a second life rather than sending them to landfill. We clearly label items as refurbished on our website and provide information on their condition, but we understand that expectations around “refurbished” can vary.

We appreciate your feedback and will continue reviewing how we describe product conditions to ensure clarity for future customers.

Thank you for supporting sustainable practices by choosing a refurbished product.

— The Huva Team

Huva からの回答

2025年12月1日

Hi Gemma,

We’re sorry to hear you felt let down, but we do want to make the situation clear for transparency.

Your order was placed through Wowcher, and once we had fulfilled everything required on our side, the remainder of the process, including delivery updates, refund processing, and communication was handled entirely by Wowcher, as per their system and terms.

We explained this during our conversations and did everything we were legally obliged to do from the Huva side. Unfortunately, delays or refund actions initiated through Wowcher are not something we can control directly.

We’re glad to see that Wowcher has since issued you a full refund, and we hope this brings the matter to a fair resolution.

If you ever order from us directly in the future, we’ll be here to help you promptly and ensure everything goes smoothly.

— The Huva Team

Huva からの回答

2025年12月1日

Hi Lucas,

We’re really sorry to hear you haven’t received your order and struggled to reach us, that’s not the experience we want for our customers. After checking our system, we currently have no record of an order under the name “Lucas Dutton.”

It’s possible the order was placed under a different name, email, or address. Please reach out to us with any additional details so we can locate it and resolve this as quickly as possible.

Our customer support team is available Monday to Friday, 9am–5pm, and we aim to respond as quickly as we can.

We’re always looking to improve and we’re more than happy to help get this sorted for you.

— The Huva Team

Huva からの回答

2025年12月1日

Hi,

Thank you so much for taking the time to share your experience! We’re thrilled to hear our team could quickly identify the issue and get your Shark vacuum working again.

Providing knowledgeable and helpful support is something we take pride in, and it’s wonderful to know our approach made the process smooth for you. Your feedback means a lot to the entire Huva team!

We look forward to helping you again in the future.

— The Huva Team

Huva からの回答

2025年12月1日

Hi Neil,

Thank you for sharing your feedback. We sincerely apologise for the delays and for the frustration caused by the availability of the Dyson model you ordered.

While our website states standard delivery times, availability can sometimes change due to stock shortages, which unfortunately happened in your case. We understand it was frustrating to have to call multiple times, and we appreciate your patience while we worked to resolve this.

As noted, we issued a 10% refund to acknowledge the inconvenience, and we hope this demonstrates our commitment to resolving issues fairly. We are also reviewing our communication processes to ensure customers are updated more proactively in similar situations.

We genuinely value your feedback and will continue working to improve our service.

— The Huva Team

Huva からの回答

2025年12月1日

Hi Margaret,

Thank you for sharing your experience. We completely understand how frustrating the delays and courier issues must have been.

Unfortunately, your original order was misrouted due to courier challenges, and Fastway was in the process of liquidation at that time, which was entirely out of our control. After reviewing the situation together, we agreed that the best solution was a full refund, which has now been processed.

We apologise for the inconvenience caused by these circumstances. We truly value your feedback and will continue working to improve our courier processes and communication for all future orders.

— The Huva Team

Huva からの回答

2025年11月12日

Hi Sean,

We’ve been trying to reach you on several occasions by phone to resolve the issue with your part, but unfortunately haven’t been able to make contact.

A replacement was arranged, and we’re still happy to put this right, please contact us directly on 01924 666 151, so we can get this resolved for you as soon as possible.

Kind regards,
The Huva Team

Huva からの回答

2025年11月8日

Hi Andy,
Fantastic news, we love a rescue story! Delighted we could save you from buying a whole new cleaner.
– The Huva Ltd Team

Huva からの回答

2025年11月8日

Hi George,
Glad to hear the part arrived safely and even happier to know “she who will be obeyed” is pleased again! Thanks for the laugh and the great review.
– The Huva Ltd Team

Huva からの回答

2025年11月7日

Thank you for your review! We’re so pleased to hear you’re happy with your purchase and found it great value. Your feedback means a lot to us.

Kind regards,
The Huva Ltd Team

Huva からの回答

2025年11月7日

Hi Lisa,

Thank you so much for your wonderful words, your message truly made our day! We’re delighted that we could help turn your experience around and that you’re enjoying your new hoover.

We’ll be sure to pass on your kind feedback to Adam and the rest of the team, they’ll be thrilled to know their efforts made such a positive impact. At Huva Ltd, we take great pride in doing things the right way, and it’s fantastic to hear that our care and attention came through.

Wishing you all the best!

Warm regards,
The Huva Ltd Team

Huva からの回答

2025年10月24日

Hi Jonathan,

We’ve thoroughly checked our systems and can confirm that we have not received any emails, live chat messages, or other contact from you. We take customer communication very seriously, and all genuine messages are logged and responded to.

Your order was placed through Wowcher, and as per their process, all payments and refunds are managed directly by Wowcher. We have not received any payment for this order, as it was never fulfilled by us. Because of this, any refund must be requested directly from Wowcher’s customer service.

Please reach out to Wowcher with your voucher or order reference, they will be able to assist you immediately.

To be clear, we are not in possession of your funds and cannot process refunds for orders made via third-party platforms. If you require guidance on how to contact Wowcher, email us at Customersupport@huva.uk and we’ll help direct you to the correct team.

Thank you for the opportunity to clarify this.

Huva からの回答

2025年10月24日

Hi Daniel,

Thank you for your review. We’re sorry to hear you experienced a delay receiving your Dyson.

To clarify, your order was dispatched on time from our warehouse, as promised. Once collected, the parcel is in the hands of our courier and unfortunately, any delays at that stage are completely outside of our control. We monitor all shipments closely, but we cannot influence or expedite a courier’s internal delivery processes.

For transparency, we also train all of our staff never to commit to an exact delivery date, because we don’t want to make promises we can’t guarantee. It would be misleading to confirm a date when the final delivery is managed entirely by a third-party courier.

We understand how disappointing courier delays can be, especially when you expected next-day delivery, and we apologise for the inconvenience this caused.

Thank you for your understanding and for giving us the chance to clarify how our delivery process works.

Huva からの回答

2025年10月24日

Hi,

We sincerely apologise for the confusion and inconvenience caused by receiving the incorrect model. At the time of your order, our business was in the middle of a warehouse relocation, and unfortunately this created unexpected logistical errors and delays. Your order was one of the few affected, and we’re truly sorry it impacted your experience.

To confirm, the AZ950 was in stock when you enquired but, the AZ910 was sent in error during the move. We understand your frustration, and we fully accept responsibility for the mix-up.

We did reach out regarding compensation, and it’s possible our follow-up didn’t reach you during that busy transition. Please contact us so we can make this right as promised.

We also want to clarify that all items sold are refurbished or pre-owned, which is stated on our website.

We genuinely appreciate your patience and your detailed feedback, it helps us improve as we settle into our new location.

Huva からの回答

2025年10月7日

Hi Nathan Scott,

Thank you for taking the time to leave your feedback. We're truly sorry to hear about your experience.

We aim to ensure all of our refurbished products meet high-quality standards, and it’s clear we fell short in your case.

We would appreciate the opportunity to make this right. If you haven’t already, please contact our customer support team, and we will be happy to arrange a replacement.

Your feedback has been shared with our refurbishment and quality control teams so we can address the issues you’ve raised and improve moving forward.

Thank you again for bringing this to our attention.

Kind regards,
Adam
Huva.UK