Huva レビュー 185

Huva からの回答

2026年3月6日

Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.

Kind regards,
Huva Customer Support Team

Huva からの回答

2026年2月11日

Hi,

Thank you for taking the time to share your experience. We’re genuinely sorry for the inconvenience caused.

Your original order was affected by a courier delay, and while a replacement was discussed, we acknowledge that this was not dispatched as it should have been. We fully accept that this fell short of the service we aim to provide.

As soon as the matter was escalated via OnBuy, a full refund was issued, and we apologise for the frustration this situation caused.

We appreciate the feedback, as it helps us improve our processes and communication moving forward.

Kind regards,
Huva Ltd

Huva からの回答

2026年2月11日

Hi,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

This is certainly not the standard we aim to meet, and we apologise if the item you received was not in acceptable condition. All refurbished parts should be checked before dispatch, and we’re disappointed to hear this was not your experience.

We would like the opportunity to look into this properly and resolve it. Please contact us directly with your order reference so we can review the matter and arrange a suitable resolution, including a refund if appropriate.

Kind regards,
Huva Ltd

Huva からの回答

2026年1月27日

Hi Ian,

We’re sorry to hear about your experience and the frustration caused by the delivery time.

Our records and courier confirmation show that this order has now been successfully delivered. We understand the delay was disappointing, and we apologise for the inconvenience this caused.

If there is any outstanding issue with the item itself, we would be more than happy to help. Please contact us at customersupport@huva.uk

Huva からの回答

2026年1月27日

Hi Ivan,

We’re sorry to hear you were disappointed with the item.

We would like to clarify that a return label was provided within the required timeframe so the item could be returned for inspection and resolution. If there has been any difficulty using the label, we’re more than happy to assist.

We also apologise if you experienced delays when trying to contact us. This is not the level of service we aim to provide.

Please contact us at customersupport@huva.uk so we can ensure this is resolved for you as quickly as possible.

Kind regards,
Huva Ltd

Huva からの回答

2026年1月27日

Hi,

We’re very sorry to hear about your experience and the disappointment this caused, especially as the item was intended as a gift.

We would like to clarify that this item was placed as a pre-order, with a note at the time of purchase stating that it would be dispatched once back in stock. For pre-order items, we are unable to guarantee a specific dispatch or delivery date until stock arrives.

We completely understand how frustrating the wait and lack of clear updates can be, and we apologise if this was not made clear or was missed at the time of ordering.

We would still like the opportunity to look into the communication and the compensation that was discussed, and ensure this is resolved properly. Please contact us at customersupport@huva.uk so we can assist you.

Kind regards,
Huva Ltd

Huva からの回答

2026年1月27日

Hi,

We’re really sorry to hear about your experience, this is not the level of service we aim to provide.

We want to reassure you that we do not ignore return requests, and we would like to look into this immediately. If you received an “undeliverable” message, it may mean there was an issue with the email address or your message did not reach our system.

The 14-day return period is not intended to prevent genuine customers from resolving issues, especially where contact has been attempted within that timeframe. We are more than happy to resolve this and overlook the timeframe.

Please email us at customersupport@huva.uk
with your order number, or send us a direct message on our online chat

Thank you for bringing this to our attention.

Kind regards,
Huva Ltd

Huva からの回答

2026年1月27日

Hi,

We’re sorry to hear about your experience and the frustration this has caused.

Please contact us at customersupport@huva.uk so we can review your order and ensure this is resolved properly.

Huva からの回答

2026年1月1日

Hi Akz,

We’re sorry to hear about your experience and appreciate you sharing your feedback. We’d like to clarify that your order was not left unresolved, and any refund requests are handled in line with our stated policies and platform procedures.

We take customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. While we understand your frustration, we do not agree with the characterisation of our business.

If you would like to discuss this further or need clarification on any part of your order, we invite you to contact us directly so we can assist.

Kind regards,
Huva

Huva からの回答

2026年3月10日

We are very sorry to read your review and the frustration caused by the delay with your order.

This is certainly not the experience we want any customer to have and we sincerely apologise for the inconvenience caused. While delays can occasionally occur, we understand how frustrating it is when delivery does not arrive within the expected timeframe.

If this matter has not already been resolved, please contact our support team with your order number and we will be happy to look into this for you and assist further.

Kind regards
Huva Customer Support Team

Huva からの回答

2026年1月1日

Thank you for your review! We’re really pleased to hear you found us easy to deal with and appreciate your support.

Huva からの回答

2025年12月18日

Hi Martin,

Thank you for your review. We’re sorry to hear you felt unhappy with the level of communication.

We can confirm that we spoke with you by phone prior to this review being left, during which the dispatch timeframe was explained. We can also confirm that your order has now been delivered.

During busy periods, response times can be slightly longer than usual, however we do respond to all customer enquiries as quickly as possible.

If you require any further assistance now that your order has arrived, please feel free to contact us directly.

Kind regards,
Huva Team

Huva からの回答

2026年1月1日

Thank you for your review, we’re delighted you were happy with the product. We really appreciate your support and hope it serves you well.