Hyluxclothing ロゎ
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Hyluxclothing レビュヌ 86

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TrustScore 5段階評䟡の4

3.8

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5぀星のうち5の評䟡

First class service. DM’d the guys the night before for a black Essentials t-shirt and ended up changing my choice to the Grey which was completely fine and no hassle, they arrived quicker than they’d... もっず芋る

5぀星のうち5の評䟡

Ordered a pair of Yeezy breds for the mrs on the Tuesday night and they were delivered by Thursday morning. Couldn’t believe it when comparing the service ive had when dealing with other personal shop... もっず芋る

5぀星のうち5の評䟡

Dealt with the guys at hylux numerous times now, service is impeccable! Great prices, a huge range of stock and can even request sourcing of items not already available on their site. Absolute grade... もっず芋る

5぀星のうち1の評䟡

Ordered trainers. Got an email confirmation. 30 minutes later, got an email cancelling the order ‘but your payment has not been refunded yet’ 3 days before Christmas and £250 down and no way to now go... もっず芋る

䌁業情報

  1. ショッピング・ファッション

さたざたな倖郚゜ヌスから提䟛された情報

Glasgow based personal shopping service.

連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

86件のレビュヌ

5぀星
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2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Order took over a week for the order to


Order took over a week for the order to even be despatched and had to be chased. It arrived late. Was offered discount to not cancel. Still waiting for the refund - have chased twice as nearly 2 weeks ago now. They’re no longer replying to emails. Don’t purchase anything from here - they offer zero service.

2025幎6月11日
Hyluxclothing ロゎ

Hyluxclothing からの回答

Hi this is a very unfair review. We contacted you to let you know there is a delay due to the fact that we are moving to a new store and all of our stock is currently boxed up in units. We then offered you 50% off of a t shirt which is already in the sale from £60 to £35 we had processed the refund with shopify but for some reason it hadn't hit your account I have now contacted shopify and they have process the refund you have received a £60 t shirt for £15 and are leaving a small business a 1 star review ?

5぀星のうち1の評䟡

Not great

Ordered some sale items for 24 hour delivery. Never received them. Disputed the charge on my credit card, once the money had been returned through my credit card Hyluxclothing called me offering apologies and a further discount and that they would send the available items out and refund me for the ones that were out of stock. Never recieved the refund or the other items

2025幎6月11日
自発的なレビュヌ
5぀星のうち1の評䟡

Was planning to make an order to buy


Was planning to make an order to buy some joggers from them. I read the returns system, to see what the rules were. I judge a company before I buy from them, to protect myself. My findings were; the return period is 7 days! And they DON'T PROVIDE REFUNDS, only exchanges and credit motes. Then I read several interesting reviews on Truspilot. The evidence-based conclusion is, this company has poor morals, and I would urge people to avoid it. Lets keep protecting each other, support ethical companies, and expose unethical companies. That's why Trustpilot is a very useful website.

2025幎5月22日
自発的なレビュヌ
Hyluxclothing ロゎ

Hyluxclothing からの回答

Thank you for taking the time to review our returns policy, even though you ultimately decided not to purchase from us. We understand how important transparency and ethical business practices are to customers and we fully support your right to make informed decisions.

To clarify, our current return policy is designed to ensure efficiency and fairness for both our customers and our small business operations. We do accept returns within 7 days of delivery and offer exchanges or store credit, which we clearly state on our website.

We're always working to improve, and customer trust is central to that. If you have any further questions or suggestions, we’d welcome the opportunity to discuss them with you directly.

We wish you the best in finding a brand that aligns with your values.

Best regards

5぀星のうち1の評䟡

Paid for next day delivery

Paid for next day delivery, it never came unanswered email and WhatsApp messages, finally replied to my son to say the irem was lost in post and conveniently didn't get tracking, after 10 days delivered a different size but fortunately it fit so he kept it, got £12 refund, personally I would never shop there again

2025幎2月15日
Hyluxclothing ロゎ

Hyluxclothing からの回答

Hi there we came out and hand delivered the t shirt to your son we kept him in the loop via instagram messages and he tried the t shirt on when one of our team was at the door and he was happy with the t shirt and we also refunded you the shipping cost.

5぀星のうち5の評䟡

Very cooperative with my order

Very cooperative with my order , came on time & perfect condition . I was initially concerned as the reviews weren’t the best and thought I had been scammed but my order did arrive correct and in a good time frame , this was also during new year.

2024幎12月28日
自発的なレビュヌ

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