Iberia Lineas Aereas レビュー 661

El pasado 27/09/2024 sufrí la cancelación de mi vuelo n IB6841 en Madrid barajas de regreso a Buenos Aires, lo cual me ocasiono un perjuicio enorme. El día 25/10/2024 procedí a reclamar a la compañía aérea IBERIA SA por su página web la cual me contesta que lamenta mucho el inconveniente y me informan que van a pagarme por dicha cancelación la suma de 600 euros por transferencia bancaria por lo cual envié toda la documentación al respecto para que me abonen dicho importe, El día 28/10/2024 me contestan que en un plazo de 30 días hábiles me abonarían el monto ya expuesto, Pasado ya el límite que IBERIA IMPUSO vuelvo a reclamar ,La contestación es tuvieron una incidencia y que me pagarían dentro de una semana y un mes la verdad ya estoy cansado de que me mientan y mientan por ese motivo envió mi denuncia a ustedes que son el ente que puede interceder en este asunto. La referencia del caso es la siguiente.
mi reserva del vuelo es 3496y4/lzrq5 espero poder cobrar lo que me corresponde ya que la compañía a faltado a los tratados de la unión europea en su conjunto desde ya muchas gracias y esperando una respuesta favorable los saludo ya pasaron 90 dias último momento me bloquearon el teléfono para que no reclame más impresentables es una compañía truchas ojalá se funda son lo peor de lo peor ......

Unfreundliche Mitarbeiterin, am Bord 😒 keine los Auskunft zu geben

Avendo una disabilità riconosciuta del 100%, non motoria (e quindi non chiedo l'assistenza), quando mi imbarco chiedo sempre, presentando la European disability card, se posso entrare comunque con le file prioritarie, cosa che tutte le maggiori compagnie prevedono. Sul volo FCO/MAD IB0654 del 27 dicembre scorso, ho chiesto la stessa cosa alla prima assistente arrivata che me l'ha confermata. Mi metto in fila e una seconda assistente mi chiede passando, il mio tipo di priorità; non convinta urla per due volte alla prima assistente, da un lato all'altro del gate "oh, ma l'hai vista tu sta signora co la tessera da disabile???". Se avessi voluto far sapere al mondo che sono disabile, avrei messo un cartello magari no? Una gran cafona, senza la minima attenzione e rispetto per le persone, senza contare che continuava a sbuffare e a dire "nun gne la fo stasera eh, a no, nun gne la fo" mentre chiamava i gruppi. Può una compagnia seria come Iberia avvalersi di simili collaboratori? Di sicuro io non ci volerò più.

Really rude air stewards. They ignore you if you don’t speak Spanish. Look straight at you then walk away.

Lost my luggage. Managed to get it after 3 days. It was completely broken. They didn’t assist with either the damage to it or the costs of replacing all my items for those 3 days.

We travelled business class and was treated worse than a budget airline, atleast budget airlines communicate well. On our flight back from Lima to Madrid all of our luggage was lost, then we were promised by the time we got to London Heathrow it will be delivered to our home address when its delivered on the next flight. After being promised it would be delivered on the 3rd day after landing (we landed on Xmas day), still no luggage and no communication of further delays from Iberia or from the courier company. When I mentioned that I have sentimental and valuables I am being asked to show receipts, how would I have all the receipts possible of what I own, no courtesy or communication let alone any mention of compensation for all the inconvenience causes. Worst experience ever of what was meant to be a holiday of a lifetime.
LHRIB56147.

Simply the worst customer service in the world. It's a pity because the crew is amazing.

@iberia cancelled our families flights without email or any notice, leaving us at the airport on the day with no flights and no help. phone and chat support useless too - we had to book full fare last minute flights with another airline not even an apology nor even a refund from @iberia - we still have no reason given for the cancellations. what has happened to this airline?

Shocking customer service. Was forcefully downgraded (and flight delayed by 4 hours), but they simply apologise and offer no compensation.

L'applicazione non permette la scelta del pasto, le valigie sono state smarrite ed è stato necessario tornare in aeroporto per recuperarle in quanto l'invio a casa durava circa 4 giorni, avevamo due valigie in stiva da 23 kg cadauna, ma al momento del peso una pesava 13, l'altra 24 e ci hanno chiesto di spostare le cose piuttosto che permettere il passaggio. Pessima esperienza in tutto e per tutto, nel comportamento negli hostess, nel servizi online, nel supporto in caso di problemi.

Would not recommend!!! If u go with thias agency good luck with your bagage. Nicht empfehlenswert!!!! Ständige verlorene kofer 👎🏻👎🏻👎🏻

Keine gute Erfahrung

12 Stunden Nachtflug von Buenos Aires nach Madrid. Zunächst war mein Sitz defekt ( und das war der Crew bekannt!) Gottseidank war der nebenan frei, denn das Economy plus Ticket hat viel Geld gekostet…eben wegen den komfortableren Sitzen. Das Unterhaltungsprogramm recht veraltet, das Abendessen so lala, das Frühstück lausig ( trockenes Croissant mit trockener Pute) noch viel schlimmer: es gab keinen Kaffee!!!! Erst auf Nachfrage bekam ich erklärt die Maschine sei defekt. Keine Ansage dazu vorab - keine Entschuldigung oder ähnliches. So ein riesen Flieger hat doch wohl mehr als eine Kaffeemaschine? Die Crew sprach nur einige wenige Brocken Englisch, da hätte ich von einer internationalen Fluggesellschaft mehr erwartet .
Nur wenn es gar nicht anders geht würde ich nochmal mit iberia fliegen.

Der Kundenservice ist nicht existent. Ich hatte ein Flug vor Antritt gecancelt, weil mein Sohn nicht mitfliegen konnte. Scheinbar ist es unmöglich irgend jemand zu kontaktieren und die Steurn und Gebühren, welche nicht abgeführt wurden zurück zu erhalten. Es gibt noch nicht mal eine Anschrift in Deutschland. Auf der Internetseite findet man kein entsprechendes Formular für die Kundenbetreung. Ich habe nur Standard-Mails erhalten mit noreply@ Email. Die Flüge waren sonst alle ok. Ich beurteile hier nur die in-existente Kundenbetreuung.

The most horrible airlines I’ve ever taken. They took away my hand luggage when I was entering the plane. I had it not locked up (since I suppose to keep it with me), it was nice and destroyed at the end of course, I had laptop and other precious things there. It’s fine to check-in hand luggage, but tell us in advance so we may prepare before. The stuff wasn’t helpful and rude. Never again!!! Avoid this airline!!!

Diese Airline müsste man verbieten!
Wir (auf Hilfe angewiesen , gebucht) von Panama nach Alicante...was für uns nicht ersichtlich war ,obwohl die Buchung mit dem gleichen Briefkopf erscheint, dass unter ""iberia " mehrere "Subunternehmen " mitdenken.Jedenfalls der Flug Panama - Madrid war 1 1/2 Stunden verspätet, so unser Flug nach Alicante, weg, würde jeder normale Mensch sagen, nicht so 2 arrogante Angestellte im Flughafen von Madrid. Wir sollten einen neuen Flug nach Alicante buchen, sie hätten mit der Verspätung nichts zu tun! Als wir uns wehrten, beendete die Chefin das Gespräch, u.sagte, für uns gäbe es keine Plätze mehr bei Iberia (im generalstabsmässigen Ton) ! So geht man nicht mit Kunden und seinen Verpflichtungen um
November 2024
Ein bisschen entschädigt hat uns das sehr nette Personal von der Assistenz, die uns geholfen haben, wo sie konnten, ein echter Trost!

SHAMEFUL AIRLINE - Think they are above the law and complete disregard for their PAX. Delayed luggage twice in 2 months (one the one occasion it was delayed by 8 days). Each contact conversation to be told not too worry and buy the necessary and send receipts. Now refusing to refund money.

Completely ignored data protection act request since June 2024.

Written to company’s CEO as well IAG’s Group CEO, no replies, not even an acknowledgment.

Ground crew are rude and obnoxious, cabin crew are so busy on their cell phone during flights, they ignore PAX. Don’t expect that drink refill !

Finally customer service is non existent. A call centre full of incredibly incompetent, unintelligent and uneducated staff.

we were from Madrid to Panama we have paid 80 euro per seat to reserve a exit from row. we bought the seat 4month before the flight and paid. we have checked in as well and the day of the flight they have told us the seats change and they put us to the middle seat they didn't let us choose the seat or at least give better options, for 11 hour we have seat in the middle seat ans paying 80 euro per person, they didn't accept to refund us. they were super rude, plus we saw they gave a way our seat to some one they knew obviously and apartly they just changed our seat because they wanted to give this to someone important but they didn't accept to refund us even though we seat in the worst place, worst experience ever. Also when we have arrived we saw they have broken our luggage and it is not possible to put a claim online, only call is possible we try to call they were not able to talk in english

Nous avons décollé un jour d’intempérie avec + d’une heure de retard à destination de Lima avec une correspondance à Madrid . Les deux vols étaient avec la même compagnie ( Iberia) aucun appel n’a été effectué pour prévenir du nombre de passagers devant être présent venant de Orly. Embarquement refusé . La compagnie nous a replacé sur un vol avec une autre compagnie ( Avianca). Nos valises n’ont jamais suivis jusqu’à Lima .
Les valises sont arrivée avec + d’1 semaine de retard.

Au retour avion retardé aussi . Malgres le retard nous avons pu avoir la correpondance mais nos valise n’ont pas suivre. Elles sont arrivée sur le vol Madrid Orly 4h plus tard.
Refus d’indemnisation car pas de leur responsabilité suite au changement de compagnie à l’aller. Au retour refus d’indemnisation mais l’opératrice du service client n’a pas fait d’effort pour essayer de comprendre la réclamation avec un français très approximatif .

Iberia escroquerie. Nous avons choisi et payé 2 billets en "Premium Economy" sur un vol long courrier (12h) Madrid-San José. Après notre impossibilité de choisir nos siège nous avons appelé le service client (très agréable) qui nous a gentiment conseillé d'attendre un peu effectuer ce choix suite à un incident technique. Au 3ème appel (toujours très sympathique) l'agent nous a informé qu'il n'y avait pas de "Premium" sur la destination. Il nous a informé que ça arrivait que le site Iberia vendait cette classe sur des vols sans . Il nous a recommandé de contacter rapidement le service client par mail. Réponse rapide du service : "merci de refaire votre réclamation à votre retour "...
Aucune solution nous a été proposé avant le voyage.
Nous sommes rentrés et attendons la réponse...

if I could give them less than 1 star , I would definitely do it. I had an horrible experience with Iberia and it's the worst air company so far. I missed my flight because of their Lack of competence and zero professionalism.
my name was written incorrect on my reservation and ti called them at 23:00, they keep talking , pretending that they are doing the job correctly ..... and telling me call in one hour ..... I tried to fix the problem calling and talking to maybe 7 or 8 of their workers until 06 AM soooo the whole night , the aeroport workers tried to talked to them as well to help me at the end I missed my flight because they deleted me from the passenger list and the check-in was not possible either online nor at the aeroport , they didn't refund the flight price to me !!!!!!

En 2024, Iberia rend impossible à un client d’enregistrer facilement un simple bagage supplémentaire en ligne.
Le contact WhatsApp est une plaisanterie : C’est un robot qui vous répond donc des réponses inutiles !
Pas d’agent commercial joignable ?
Image de marque déplorable pour IBERIA
(réser:J2RM4 vol du 10 nov Paris-Santo Domingo)