Iberia Lineas Aereas レビュー 660

Never again Iberia !
Landed in Madrid but suitcase did apparently not make it. Went to lost luggage and realized that my AirPods were in my suitcase and that they were at the airport … lost and found staff told me they can’t do anything I have to file a claim. Asked for the supervisor who called the luggage people and my AirPods moved closer and apparently to the original belt … I was asked to wait there then no more movement … they left the bag on the belt and did not turn it on … after 2:45 hours and multiple discussions the belt was finally turned on and my suitcase appeared ! Seriously Madrid is the hub of Iberia and also the hub of incompetence!

Un desastre, tengo 2 meses, desde el 5 de diciembre 2025, esperando devolución de 4 tasas, la atención al cliente por teléfono es incompetente, errónea, Si vas al aeropuerto no te brindan ninguna asesoría. quiero una solución inmediata.

Mi experiencia con Iberia España ha sido nefasta y totalmente inaceptable. No solo el vuelo estuvo mal gestionado, sino que además perdieron mi maleta y, como si eso no fuera suficiente, se niegan a reembolsar los gastos de primera necesidad, incumpliendo claramente sus obligaciones como aerolínea.

Llegar a destino sin equipaje es una situación estresante, y la respuesta de Iberia fue el desinterés absoluto. Compré artículos básicos (ropa, higiene, etc.) y presenté todos los comprobantes, pero la aerolínea simplemente ignora las solicitudes o responde con mensajes genéricos que no solucionan nada.

La atención al cliente es desesperante nadie da respuestas claras, nadie asume responsabilidades y el pasajero queda completamente abandonado. La sensación es que Iberia apuesta por el desgaste del cliente para no pagar lo que corresponde.

Es inadmisible que una aerolínea de este tamaño trate así a sus pasajeros. Pérdida de equipaje, cero apoyo, cero reembolso y cero profesionalismo. No volveré a volar con Iberia y recomiendo encarecidamente evitarla si no quieren arruinar su viaje.

Iberia discriminate against people with disabilities. Their customer service team don't care despite breaking EU laws.

I phoned Iberia's disability access team right after booking my flight. I was told that they had seated me with my essential companion - this was weeks in advance. I asked the team at London Heathrow to confirm this when checking in and the team at Madrid airport. Both said we were. When we entered the plane, we were informed the weren't and had to ask someone to move ourselves. Zero assistance in this fight and I couldn't get help to take my medication.

When I was waiting to board my flight from Madrid to Bogota, the staff at the boarding gate looked at me and asked me why I'm in the assistance line. I was wearing my sunflower lanyard. After telling the lady this (older lady with glasses) she made a scowl as though she didn't believe my disability and told me to wait at the end of the queue behind everyone.

Trying to talk to customer service is like they don't read your messages and reply AI. I was talking about Iberia staff and they try pass it off as airport staff without reading my detailed complaint.

If I had know how terrible Iberia was, I would have paid extra to go with someone like Air Canada who are far better.

This company is a shitty company. First, the ticket agents treated us badly. Then, something on the plane broke before takeoff, they kept us inside for an hour and a half, and then when they finally let us off, they didn't give us a refund. They ruined my trip. P.S.: The person writing this is it was their first time in Europe. Shitty service.

Compré un billete en clase bussiness de Iberia, y la sala VIP de la T4 de MAdrid tenía larga cola para entrar. Lleganos a destino sin una maleta y las restantes salieron las últimas. El stand de reclmación de maletas perdidas en el aeropuerto de Gran Canaria es pésimi, Parece que te estánhaciendo un favor por atenderte.
Billete carísimo, servicio pésimo

Orta vez que viajó con iberia, y orta vez desilusionad de la poca profesionalidad. No se porque continuó a fare el mismo errore (horrore)
El el ereopuerto di linate el del mostrador me puso las manos encima porque alze la voz (procedimienti?)
Al mío ritorno

Retraso de vuelo y pérdida de equipaje

Mi vuelo sufrió un retraso superior a 4 horas. Llegué al aeropuerto de Madrid alrededor de las 7:30 a. m., realicé el registro de mi equipaje y mi vuelo estaba programado para salir a las 12:15 m; sin embargo, abordé el avión aproximadamente a las 4:00 p. m. Debido a este retraso, mi vuelo de conexión en Quito fue reprogramado, lo que ocasionó una espera adicional de 6 horas en dicho aeropuerto para finalmente llegar a mi destino, Bogotá.

La desinformación por parte de la aerolínea fue pésima. En Madrid me aseguraron que mi equipaje llegaría directamente a Bogotá, pero en Quito me indicaron que debía recogerlo en la banda 6, donde nunca apareció. Han pasado 8 días desde mi viaje y hasta el momento no he recibido ninguna respuesta sobre el paradero de mi maleta, a pesar de haber presentado la reclamación correspondiente y enviado varios correos. La aerolínea no responde en absoluto.

No recomiendo esta aerolínea. La considero demasiado irresponsable. El personal en Quito carece de empatía y de capacidad para resolver inquietudes, hay una clara falta de atención al usuario y una nula coordinación y centralización de la información entre las distintas sedes o ciudades.
Viajen por KLM excelente servicio....

Je pense sans trop m'avancer qu'Iberia est l'une des pires compagnies au monde.
Ma mère a voulu faire un voyage avec eux et l'expérience fut un désastre du début à la fin, et ce n'est pas terminé.
Pour commencer, un problème de nom sur le billet l'a empêché de prendre le premier avion bien qu'une demande de réémission ait été faite à 2 reprises, dont l'une trois jours plus tôt. Légalement, la faute leur incombe à partir du moment ou une demande de réémission est requise à la compagnie.
A l'aéroport, problème de nom persistant sur le billet donc blocage à cause de l'Esta aux Etats-Unis car manque de concordance. Au téléphone à l'aéroport, le conseiller Iberia a martelé qu'il avait sous le nez le bon billet et que ça ne servait donc à rien de le renvoyer par mail à ma mère, ce qui lui a fait louper son avion. Elle a rappelé Iberia derrière, une autre dame lui a envoyé le bon billet en 5 minutes, mais il était trop tard. Incompréhensible.
La triple erreur leur impute donc à 100%, mais si ce n'était que ça, mon Dieu !
Après 5h au téléphone avec eux, avec des conseillers sur je ne sais quelle plateforme qui parle à peine notre langue et avec lesquels la conversation est un cauchemar, ils ont exigé 800 euros pour faire modifier le billet ! 800 euros à cause de LEUR ERREUR. Ma pauvre mère, désespérée (ses amis étaient partis sans elle, c'était son voyage pour fêter sa retraite et elle souhaitait les rejoindre) à fini par céder. Sans savoir pourquoi, sa carte n'est pas passée. Nous avons donc essayé avec plusieurs cartes, sans succès. Nous avons donc dû appeler un autre service et la carte est enfin passée. Revenue le soir à l'aéroport, le second avion a été annulée. On croirait à une mauvaise blague, mais non, c'est réel. Retour au bercail, vol 2 jours plus tard. Miracle, cette fois-ci ils n'ont pas essayé de soutirer de l'argent pour modifier le billet.
Petite surprise en revanche, un paiement de 150 euros d'Iberia sur le compte de ma conjointe. Pourquoi ? Nous n'en avons aucune idée. Cette somme ne correspond à rien et on nous a assuré que sa carte n'était pas passée au moment de l'extorsion de 800 euros pour changer le billet de ma mère.
J'ai ouvert 2 réclamations auprès d'eux en soulignant toutes leurs erreurs et pour demander un remboursement. Ils ont répondu à la première en accusant ma mère d'être arrivée à l'aéroport trop tard pour le premier embarquement (elle y était à 4h pour un départ à 6h, appels téléphoniques et départ de ses amis comme preuves à l'appui) avant de simplement clôturer le dossier !
Idem pour le dossier ouvert par ma conjointe pour réclamer ses 150 euros volés. Ils ont répondu que c'étaient des frais de modifications de billet avant de clôturer le dossier ! Elle n'a jamais volé avec eux !
Donc l'histoire est loin d'être terminée. Nous nous battons et nous les harcèlerons jusqu'à remboursement et dédommagement. Un collectif devrait se monter et coller un procès à cette horrible compagnie d'escrocs. Une chose est certaine : fuyez-les comme la peste.

Asientos de CEMENTO ARMADO. en esas palabras.Viaje desde Quito Ecuador a Madrid España 11 horas de viaje adicional espacio hiperpequeño. Nada de viaje europeo

They lost our bag, then found it two hours after we left the airport. Then refused to ship it to our address because they said that they hadn’t lost it as it was in the airport. What a load of horseshit. We waited in the baggage area for over an hour and the staff said the bag wasn’t there.

Voglio raccontare la mia esperienza sul volo Recife–Madrid con Iberia, che è stato senza dubbio il peggiore volo della mia vita.L’aereo era troppo piccolo e assolutamente non adatto a una tratta così lunga, rendendo il viaggio estremamente scomodo fin dall’inizio.
Mi è stato assegnato il posto 27, con un sedile non reclinabile, mentre quello davanti a me lo era. Questo mi ha costretto a trascorrere tutto il volo seduta completamente dritta, una situazione assurda e inaccettabile per un volo intercontinentale. Posti di questo tipo dovrebbero essere chiaramente segnalati al momento della prenotazione.Il volo è inoltre partito con circa due ore di ritardo, senza un’adeguata assistenza o spiegazioni. Il personale di bordo non è stato né gentile né disponibile, contribuendo a rendere l’esperienza ancora più negativa.
Il cibo era di pessima qualità e i servizi igienici erano sporchi, cosa davvero inaccettabile.In conclusione, uno dei peggiori voli che abbia mai fatto.

Un desastre de viaje.
Mi esposa y o viajabamos de Miami a Madrid. Cambiaron de tipo de avión y nuestros asientos cambiaron para una fila de 3 asiento y no de 2 como habíamos pagado. Nadie nos dió una explicación ni hubo ninguna disculpa. Como si fuera poco (y esto fue lo peor), las filas eran tan estrechas que no había forma de estirar las piernas (y no so alto). Dudo que se pueda comprimir mas a los pasajeros. Ademas de todo la comida igual a la de la ida "pollo o pasta". Creo que ha sido uno de los viajes mas incómodos de toda mi vida.

On December 26, 2025, I flew from Milan Linate to Guatemala City via Madrid (LIN–MAD IB668, MAD–GUA IB221). What followed was not a simple inconvenience, but a prolonged demonstration of incompetence, indifference, and a total lack of responsibility toward a paying passenger.

Upon arrival in Guatemala, my checked baggage did not arrive. I immediately filed a Property Irregularity Report (PIR). From that moment on, I entered an endless loop of daily phone calls, vague answers, and blatant misinformation. After two days, I was told that the luggage tag had “probably detached” and that the airline was therefore unable to locate the bag — despite the fact that my luggage clearly displayed an external label with my full name, address, and phone number.

The next day, I was informed that a bag matching my personal data had been found. This statement turned out to be entirely false. Despite persistent follow-ups, the luggage was not shipped until January 2nd, allegedly because flights were “full,” an explanation that is simply unacceptable for a major international carrier.

On January 2nd, I was sent a photo of a bag supposedly located at Guatemala airport. The bag in the photo was a small backpack, of a different color, with no identifying details — clearly not mine. At that point, it became evident that the handling of my case was not only negligent but careless.

I was then advised to personally visit the baggage assistance office in Madrid during my return connection to search for my luggage. After waiting 40 minutes, I was treated with condescension and disinterest. On that day, at least 50 other passengers were experiencing similar baggage issues — a clear indication that this is not an isolated incident but a systemic failure. I was informed that accessing the warehouse was prohibited and that my case would be reopened for the third time. No solution was offered. Only excuses.

Back in Milan Linate, I checked the lost baggage storage area myself, as a final attempt. Predictably, nothing was found.

After returning home, the situation deteriorated further. I was met with continued false assurances, absurd explanations, and complete silence regarding reimbursement for the essential expenses I incurred due to the prolonged absence of my luggage. The lack of accountability was absolute.

As if this experience had not already been unacceptable, on flight IB222 on January 5th, the cabin crew deliberately failed to serve meals to the last three rows of the aircraft. When asked, the steward replied that “if you don’t speak, you don’t get served.” This remark was deeply unprofessional, disrespectful, and frankly shocking. Such behavior should have no place in commercial aviation.

This airline failed in every conceivable area: baggage management, customer support, internal communication, and onboard conduct. The experience was exhausting, degrading, and entirely avoidable. I strongly advise anyone who values their time, their belongings, and basic human respect to choose a different airline.

Iberia Airlines lost our luggage during a multi-connecting flight from London to Iquitos (via Madrid and Lima) in Lima, and the ground staff were of absolutely no help. The ground staff asked us to sign a Power of Attorney in order for them to be able to take our lost suitcase, and advised us to call Customer Services in the morning! Our flight in was with Iberia and flight out with Latam, and they were more concerned with blaming each other and taking no responsibility rather than helping two people who do not speak the local language find their missing suitcase. They didn't advise us of (what we now know is a fairly standard process) the process for handling lost luggage, offered minimal help in trying to locate it and then to top it off, we missed our connecting flight to Iquitos and had to pay for an alternate flight ourselves at considerable cost.

To this day, they have refused to take any responsibility for losing our luggage in the first place! Have not paid us any compensation of any kind, even for the cost of the flight we had to make to reach our destination or even for the cost of a hotel room in Lima while we waited for another flight hours later that we had to pay for!

Worst airline we have ever flown with, zero customer service!

Iberia is hands down the WORST airline I have ever flown!!! My first and only experience with them was filled with nothing but delays, poor customer service and slow responses from start to end. My flight was canceled (they said delayed) for 2.5 hours from LAX to CMN (Morocco). I was rebooked via the web, but my connecting flight was NOT. In addition, I paid for checked bags and upgraded seats and was told they could NOT be applied to my new flight!! As of the date of this review, I am still waiting for them to reimburse me!!! My return trip was even more horrible as I had two stops. The first two flights were delayed and I missed my connection to my third flight home. I luckily found a place to sleep at the JFK airport because the next flight home was not until the following morning. When I finally arrived home, NONE of my luggage was there!!! It was missing for 3 days and finally showed up and was delivered to my home thankfully with everything inside. I hope to NOT have to contact them again, however, I am still waiting for reimbursement from them after calling them multiple times and finally filing a formal complaint!!! I will NEVER fly with Iberia again, ever. I wish I could give them negative stars.....

Flug Wien-Sao Paulo, 1/2 stunde Verspätung in Wien, nächste Flug in Madrid verpasst. 13 Stunden Aufenthalt in ein billig Hotel. Weiterflug nach Sao Paulo. Trotz Premium Economy im Holzklasse gesessen. Mein Koffer ist 28 Stunden später gekommen.
Rückflug Sao Paulo-Wien, nach der Gepäckabgabe hebe ein Mail bekommen: 50 Minuten Verspätung! Tatsächlich 1/15 Stunden Verspätung. Business class. Nächste Flug in Madrid im Laufschritt erreicht. Gepäck 3 Tage später und kaputt bekommen.NIE WIEDER IBERIA.

We booked a return flight from Lima to Copenhagen with XL amazing seats, expensive seats but worth it since it’s a long flight. Iberia then cancelled the flight by email forcing me to call them, since no good options were available online. The Iberia agent gives me an earlier flight on the same day and promises me the same conditions, SAME amazing XL seats. Then the shitshow starts, these new seats never show up on Iberia´s site and for 3 weeks I call them minimum once per day to get my seats ( no point in writing them, since the answer is in east when you ask in west ). Each conversation during these 3 weeks is talking to incompetent, indifferent and arrogant agents that simply don’t understand that when I paid for XL seats on the cancelled flight I also want XL seats on the new flight. They lie and claim I never paid for XL seats, though I had receipts. Finally, after a 1 hour discussion one day I get ONE agent to understand the problem and he writes me an official Iberia mail saying of course it’s my seats and of course I should not pay double for my seats. He acknowledges that Iberia made a mistake, and I should not worry anymore. Still no seats in Iberia´s site and I keep calling, after 3 weeks I run out of patience and demand to talk to a supervisor and after discussing with her for 30 min and almost made her understand the simple issue ( after cutting things into the smallest pieces for her ), then she hangs up on me. Realizing that getting service and competence out of Iberia is a lost cause, I gave up and paid the same seats double. I am glad for Iberia that they fought that hard for 150 euro and won, because now I will NEVER use Iberia again the rest of my life and I will help everybody I can, to avoid Iberia in the future. My advice is, don’t use Iberia, they are incompetent and have no sense for service, they lie and cheat customers when they can and even official Iberia mails promising stuff they ignore and run from.

I bought a flexible return flight from Ecuador at the cost of £1200, I cancelled my return flight (that cost in the region of £500) under the terms and conditions of receiving a full refund from Iberia. Over a month later Iberia refunded me £40. After several conversations over the phone where I was assured this was incorrect but they couldn’t give me an exact number that I was going to reimbursed, I have finally received an email that has said that I am only entitled to £40.

If you still wish to buy a flexi ticket with this company, I would make sure you have screenshots of the price of each flight. It is likely they will continue to fabricate a reason as to why you will only receive a fraction of the cost but the more evidence the better

Man kauft ein Premium Economy Ticket Berlin-Panama (ca. 1200,00 € pro Person anstatt ca. 850,00 € normale Economy)
Beim Abflug gibt es keine Premium Economy an Board, auch nicht auf dem Rückflug. Forderung auf Erstattung der Differenz wird abgelehnt. Dummdreiste Belehrung, dass man doch beim Ticketkauf sich die Beförderungsbedingungen durchlesen solle. Das riecht für mich nach einer Abzockmethode zur Gewinnoptimierung des Konzerns. Zum Schluss entschuldigt man sich und hofft auf weitere Nutzung von Iberia. Nein danke.. Da kann ich jedem nur abraten!