Icon レビュー 81

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2026年5月23日 に更新

Thanks so much for the review Nisha! Happy to hear we made sourcing and follow-up easy and that the price was a fit. Stoked to be on this journey with you :-)

- Kennan (Founder)

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2026年5月23日 に更新

Thank you so much for the kind words Jacque! Happy to hear you've seen great improvements over the past few months and that our team's drive to see you succeed has come through. So grateful to have you as a partner and excited for the journey ahead :-)

- Kennan (Founder)

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2026年5月23日 に更新

Thanks so much for the review Judicia! Happy to hear our team's been communicative and that we've delivered great UGC with your ideas and revisions in mind. Excited for the future together :-)

- Kennan (Founder)

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2026年5月19日 に更新

Thank you so much for the kind words Tracey! Happy to hear our team's investment in understanding your brand is making your ads turn out awesome. Stoked to be on this journey with you :-)

- Kennan

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2026年5月23日 に更新

Thanks so much for the kind words Richelle! Stoked we keep getting better and that we're helping streamline your creative testing across clients. So grateful to have you as a partner :-)

- Kennan (Founder)

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2026年5月23日 に更新

Thanks for the review Aleksandr! Happy to hear we've made the process simple and efficient and that the UGC has been consistent. Excited for the future together :-)

- Kennan (Founder)

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2026年5月23日 に更新

Thank you so much for the kind words Adam! Happy to hear we've been an affordable partner helping you scale with great UGC. Stoked to be on this journey with you :-)

- Kennan (Founder)

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2026年5月23日 に更新

Thank you so much for the thorough and honest review Brad! Happy to hear our team has been responsive in sorting issues quickly and that the UGC creators have delivered for you. Stoked to be on this journey with you :-)

- Kennan (Founder)

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2026年5月23日 に更新

Thanks so much for the review Tiago! Happy to hear our team's been easy to work with and the UGC quality has been consistently strong. Excited for the journey ahead together :-)

- Kennan (Founder)

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2026年6月6日 に更新

Hey Dashiel - super sorry for this. This is a terrible experience and not how billing changes should work.

The processes at the time lacked a confirmation step and didn't make it clear that inviting a user would trigger a plan change. We've since reworked the invite flow to require explicit confirmation before any plan change and we've made the pricing impact clear up front.

If we haven’t already, we'd love to refund you and make this right - please reach out to help@icon.com and I’ll personally make sure it gets processed. Sorry we blew it here.

- Kennan (Founder)

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2026年6月6日 に更新

Guillermo, our deepest apologies for this experience, it shouldn’t have happened.

Long story short, a backend bug prevented your extension from applying to your account. We have since fixed this bug and audited our processes to ensure it never happens again. We also recognize how difficult it was to get in touch with us, and it’s not the standard of service we aim to provide to our customers.

If we haven’t already: please email help@icon.com and we’ll refund you in full immediately. Going to make sure everything is sorted properly - would love to earn back your trust.

- Kennan (Founder)

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2026年6月6日 に更新

Hey Joanna, we apologize for the frustrating experience with the platform.

To be honest, the AI toolset we built in 2025 wasn't capable of consistently meeting quality standards. We now work with real human creators with human review in each step throughout the creative process and the output quality has drastically changed.

The cancellation process was also annoying. Making you email support instead of letting you cancel on your own was a terrible friction point and we apologize for wasting your time. We've finally built self-serve cancellation directly into the dashboard so it's just a single click.

If we haven't refunded you already, please reach out to help@icon.com and we'll process it immediately. We’re always here if you ever want to give us another look :-)

- Kennan (Founder)

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2026年6月6日 に更新

Our deepest apologies for this. Getting locked out of your account is a terrible experience and should not have happened.

Long story short, we had a serious bug during the trial-to-paid transition where some users couldn't get back in to manage their subscriptions. The access issue has since been fixed and we’ve added a clear, self-serve cancellation path so that cancellation will never be an issue.

If we haven’t already, please reach out to help@icon.com and we'll refund you in full and walk through what went wrong. We worked hard to make sure this never happens again :-)

- Kennan (Founder)

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2026年6月6日 に更新

Hey Ted, we are so sorry for this experience.

To be honest, the AI tools we offered in 2025 simply weren't delivering the quality we promised. Since then, we've completely shifted away from the AI ad model. We now work with real human creators with human review throughout the creative process and the output has vastly improved.

We gave you a terrible initial experience. If you're open to seeing what the product looks like now, I'd love to show you and make this right. Appreciate the honest feedback either way :-)

- Kennan (Founder)

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2026年6月6日 に更新

Régis, we are sincerely sorry for the disappointing experience. I can completely understand why you/team felt like this was a scam.

To put it simply, our early billing flow failed to require explicit confirmation and our cancellation process itself was buggy.

This is now fixed: we’ve added clearer billing confirmations before any charges and self-serve cancellation in the dashboard. We now make sure that our customers are fully aware of any plan changes + of their cancellation options.

None of that undoes your bad experience and it's totally fair for you to be skeptical until we earn your trust back. If we owe you a refund, please reach out to help@icon.com :-)

- Kennan (Founder)

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2026年6月6日 に更新

Alliance Connectivity, we are really sorry we left you feeling this way and we apologize for the frustrating experience.

A lot of our issues stemmed from poor output quality as a result of depending too much on AI in our workflows. We’ve fixed this by adding a human in the loop; output quality has drastically improved.

If you're open to sharing specifically what went wrong for you, please reach out to help@icon.com. We'll process a full refund where appropriate and make things right. Appreciate the honest signal :-)

- Kennan (Founder)

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2026年6月6日 に更新

Kate, we are so sorry for this. Output quality should have been much better, and you should not have gotten overbilled.

We’ve since fixed the billing flow to require explicit confirmation. We’ve also pivoted away from the AI-only workflow that caused those ad quality issues. We now work with real human creators and incorporate human review throughout every part of the creative process, and ad quality has drastically improved.

If you haven’t received your refund yet, reach out to help@icon.com and we’ll get it done today. Would love the chance to earn back your trust :-)

- Kennan (Founder)

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2026年6月6日 に更新

Kevin, we’re really sorry for the experience you had with us.

We had a billing bug that didn't register cancellations correctly - resulting in overcharges that should not have happened.
We’ve since fixed that billing logic and have made sure cancelled accounts are never charged again.

If we haven't refunded you yet, email help@icon.com and I'll make sure it's processed immediately. Working with Icon isn’t for everyone, but our current team is very committed to our mission. We’re always here if you ever want to give us another look :-)

- Kennan (Founder)

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2026年6月6日 に更新

Boris, we deeply apologize. Getting charged $400 without explicit authorization and then not hearing back from support is unacceptable on both fronts.

To be honest, our 2025 billing flow didn't require explicit confirmation for certain plan changes and our support was understaffed. This was a terrible experience for our clients and we have since fixed it.

We've reworked the system so any charge requires explicit confirmation. We’ve staffed up on our support team so we can respond to inquiries asap.

Sorry we blew it here. If we haven't refunded you already, please reach out to help@icon.com and we'll process it immediately.

- Kennan (Founder)

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2026年6月6日 に更新

We apologize for the disappointing experience, Jelmer.

A lot of our issues in 2025 stemmed from relying too much on AI for output quality. It was a mistake that we didn’t think we needed humans in the loop. We now work with real human creators and added human review in each step of the creative process.

I’d love to hear more about where we let you down specifically if you’re open to sharing :-)

- Kennan (Founder)