I was just charged an additional $27.46 on top of my reservation fee of $33. I got to the garage at 9:47 pm and the attendant said I owed more or he wouldn't give me my car. I showed him my reservat... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I was just charged an additional $27.46 on top of my reservation fee of $33. I got to the garage at 9:47 pm and the attendant said I owed more or he wouldn't give me my car. I showed him my reservat... もっと見る
企業が回答しました
The service has been great at Aspen 36 llc. What I do not like is I can make a parking reservation using the icon app on the spot 11:01 at the time I arrive bc it makes me wait until 11:30a or 12.... もっと見る
The person who parked our car was so nice, professional, and helpful. The facility was clean. We felt comfortable leaving our car there. The service was quick and efficient when we returned for it.... もっと見る
Parking at this location is excellent. The guys are courteous, place great care in your vehicle, and are priced right. Of the thousands of places I can park in NYC, this is my most preferred location.... もっと見る
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
401 West 62nd Street, 10069, New York, NY, 米国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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I was just charged an additional $27.46 on top of my reservation fee of $33. I got to the garage at 9:47 pm and the attendant said I owed more or he wouldn't give me my car. I showed him my reservation below that shows I paid and had till 9:48 pm but he wouldn't listen. This is ridiculous and unacceptable. I would like my money refunded please.

Icon Parking - ASPEN 36 LLC からの回答
The only negative was the lack of normal phone connectivity in the garage, but the attendant was able to connect to the local network to complete our transaction.
When I went pick up my car they said that they couldn’t find it. After I insisted it was there they found d it. So unprofessional.

Icon Parking - ASPEN 36 LLC からの回答
It is really nice parking-no line, friendly staff. Price was great. it is not that far from Metropolitan opera. So If weather is okay, it is fine to walk a little more that 10 minutes.
I have been using Icon parking exclusively over the last 5 years. I had been to this location before and found everyone to be very friendly..except for my last 2 visits. So on the previous visit, I entered and theybwere moving some cars around. The attendant told me to keep moving up..so I pasted the "stop here" sign. When I got out of the car he actually scolded me for going past the stop sign. Even though he was the one who told me to keep moving forward. Today I entered the same location and in order not to repeat the same thing i stopped just short of the "stop here" sign and when I got out he actually told me next time to go all the way to the stop sign..there were no other cars mo i g and i was not blocking anyone. He just seems very rude.
When picked up car, no one spoke English and person in paying station was yelling or us to go there while there was a car blocking entrance
The person who parked our car was so nice, professional, and helpful. The facility was clean. We felt comfortable leaving our car there. The service was quick and efficient when we returned for it.
Love to book with Icon
This time personal was very rude and not professional

Icon Parking - ASPEN 36 LLC からの回答
I LOVE THIS GARAGE. I love the people who work there, who are warm, efficient, and very professional. Easy to drive in, attentive service. My favorite ICON.
I always feel like if I tell folks how great these guys are, there will never be parking available for me !
I was told that the manager was going to contact some department and get me my refund as I was unfairly charged. Please get back to me asap. Thanks

Icon Parking - ASPEN 36 LLC からの回答
Your personnel were prompt, friendly and efficient. You have simplified both the arrival and departure experience.
Very convenient using the app
This location is also very convenient for our purposes
Parking at this location is excellent. The guys are courteous, place great care in your vehicle, and are priced right. Of the thousands of places I can park in NYC, this is my most preferred location.
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