Not the best experience. I always park at this garage once a month. I prepay parking on the icon go app. They did not want to let me in as they said they were full and it is a hotel garage. It is... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The attendant was thorough, inspecting the car for any imperfections before parking it. The wait time was not long at all and the car was ready in no time when it was time for me to pick it up.
Easy ride in, staff was very helpful and very polite. Coming back late night the gate was closed and the bell is only working on the lower level, which left me ringing the bell multiple times to get s... もっと見る
A very active garage with outstanding service. Attendants are friendly, personable and courteous. In the future, I would definitely return and park at this location.
企業情報
当該企業による記述
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
連絡先
35-39 East 61th St, 10021, New York, NY, 米国
- (212) 980-3057
重要なお知らせ
3.9
ほぼ満足
159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not the best experience
Not the best experience. I always park at this garage once a month. I prepay parking on the icon go app.
They did not want to let me in as they said they were full and it is a hotel garage.
It is my understanding that if I use the icon go app with pre pay I am guaranteed parking.
They finally agreed to let me in. It was very frustrating and I was late for my appointment.
Thanking you in advance for your help with this matter.
2025年10月15日
Took forever to get checked out and…
Took forever to get checked out and vehicle down from the lift. Waited easily 15min, only to witness attendents loading around the lower floor the entire time. Witness multiple other customers receive their vehicle before me, despite checking out after, at least 3 others.
2025年6月3日
Icon Parking - DISTINCTIVE PARKING LLC からの回答
Daniel, we’re sorry to hear that your wait felt excessive. Our team does prioritize efficiency, but sometimes vehicle placement, lift access, or specific customer instructions can affect the order in which vehicles are retrieved. While it may have looked like a free-for-all on the lower floor, there’s often more going on behind the scenes than meets the eye.
That said, we appreciate the feedback and will continue to work on making our service both faster and more transparent.
I arrived at Icon on 62st St and showed…y
I arrived at Icon on 62st St and showed my code. My car was taken immediately. Retrieval was also easy as all I needed to do is scan the code on the phone again. Great service.
2025年5月30日
The men were kind
The men were kind, friendly, helpful and very professional.Couldn't ask for a better service.
2025年5月28日
Courteous efficient and welcoming
2025年4月12日
every time i book online and pay
every time i book online and pay, when I get to the lot they tell me they are full. then they say that its more money and then they say that its not valid from icon on line. Its very frustrating
2025年5月2日
Icon Parking - DISTINCTIVE PARKING LLC からの回答
Thank you Suzanne for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Your detailed review will assist in developing a better experience for all our valued customers.
Desk clerk listened my view
Desk clerk listened my view that my car in a sport version is an on "oversized" SUV. He did not charge the extra fee, but explained he would have to next time.
2025年1月7日
The place was understaffed and it took…
The place was understaffed and it took 10 minutes for my car to be checked in. It did not matter that I booked a reservation in advance.
2024年10月26日
I overpaid for parking
I overpaid for parking. I stayed two hours and it would have been cheaper to just pay the price then to pre-purchase. It did not allow me to pick a shorter time and automatically gave me 12 hours.
2024年8月29日
Great service
Great service. I love the lack of need to wait for a ticket and the reservation system.
2024年5月22日
great location, easy access
The staff is always accommodating when I park at this garage! Garage is clean and well lit. I always have great experience there!
2024年5月10日
Technically rating should be zero…
Technically rating should be zero stars. I was not able to get in the parking lot due to a long line of cars and wait time of over 20 minutes. I ended up parking on the street. I understand when I prepaid for parking it is not refundable but I certainly should get a refund.
2024年5月9日
Icon Parking - DISTINCTIVE PARKING LLC からの回答
Oscar, We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve.
Please kindly check your email for updated information regarding your reservation.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Icon Parking - DISTINCTIVE PARKING LLC からの回答
Gitty, We value your feedback and have taken steps to address the issues you encountered. We would be grateful for the opportunity to make things right and regain your trust. Please give us another chance to exceed your expectations and show you the exceptional service we strive to provide. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you.
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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