Even though I paid ahead for parking we were told there was no room when we arrived. How do we get a refund? I will update this review when done. Reservation #IP693641 UPDATE: Trustpilot promptly r... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Everything was done quickly. As soon as I drove into the parking garage someone attended to me, looked at my reservation, issued me a printed ticket, instructed me to leave the keys in the car and the... もっと見る
I have been using Icon for over one year. Many different Manhattan locations. Each and every one were amazing. I am 77 years old and they all were kind efficient and very welcoming. I cannot give... もっと見る
Ease of reservation, parking and staff. However, this time the attendant did not scan my code upon entry. Then upon return the app was not working properly and i could not find code. This garage did n... もっと見る
企業情報
当該企業による記述
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
連絡先
143-145 West 40th Street, 10018, New York, NY, 米国
- (212) 221-9485
重要なお知らせ
4.0
ほぼ満足
580件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was charged $45 for arriving 20 min…
I was charged $45 for arriving 20 min earlier and the cost of my reservation for four hours was $30+$3.
Extortion. I am contacting NY Department of Consumer Affairs.
2026年2月1日
Icon Parking - GLOBAL PARKING LLC からの回答
Zoran, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy.
Please note that per our reservation confirmation, If you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Attendants were very nice and quick.
2026年1月30日
We prepaid using the Icon App
We prepaid using the Icon App. It was very confusing to be texted the separate ticket with a different amount due on it that also said payment due. There were actually several people confused and questioning it. I also did not seem to be discounted for the hotel validation that I gave them.
2026年1月17日
Parking attends could be more friendly.
2025年10月26日
Prompt service on both ends!
2025年10月25日
The service was excellent - as it always at Icon.
The service was excellent - as usual at Icon.
Martin was VERY friendly, courteous, and helpful.
Everyone here is very efficient, friendly, and make parking in NY very pleasant.
2025年10月22日
Dead car, terrible attitude
Pre paid for my single night parking. The attendants ended up leaving my car door open and draining all my battery. To the point where my car hard reset itself. Needed to relocate itself on gps satellite before I could leave. Then double charged me before they let me leave. When I left early from my reservation. Place is a rip off and won’t treat your car well at all. Asked why every single light was on in my car and all they said was I owed them more money and it’s not their problem. Will not be returning
2025年10月10日
Icon Parking - GLOBAL PARKING LLC からの回答
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit.
It’s deeply concerning to hear that your vehicle was left with the door open, resulting in a drained battery and system reset. This is not the level of care we strive to provide, and we understand how distressing this must have been. Additionally, being double charged and receiving an unsatisfactory response from our staff is unacceptable, and we’re truly sorry for the added stress this caused.
We take feedback like yours seriously and are actively reviewing this incident to ensure it doesn’t happen again. If you’re open to it, we’d appreciate the opportunity to speak with you directly to make things right. Please contact us at customerservice@iconparking.com with your reservation details so we can investigate further and discuss a resolution.
Thank you again for bringing this to our attention. We value your feedback and hope to restore your trust in our service.
Always the best choice to park in NYC
2024年9月18日
Couldn’t find the parking garage
Couldn’t find the parking garage! The gps brought me else where !
*reply- I never made it to the garage after I couldn't find the location and parked else where, I was unable to cancel or refund.
2025年7月4日
Icon Parking - GLOBAL PARKING LLC からの回答
Perhaps you sent the wrong reservation # in the review because our records show that it was used. If you believe this is in error, please kindly reach out to us at customerservice@iconparking.com for further review.
Good service and prompt
2025年6月29日
Quick response
Quick response. Convenient location. Would be better if parker could be fluent in English.
2025年6月22日
Excellent customer service
2025年6月9日
Easy process
Easy process. Drop off and pick up was easy and the staff took care of things quickly.
2025年6月8日
In and out of the garage easily
In and out of the garage - was great and the staff was very efficient with drop off and pickup
2025年6月1日
I was in Times Square for the long…
I was in Times Square for the long weekend. I was charged 2X when I picked up my car on 26 May 2025. I pre-paid for the reservation and I paid again for the second time when the attendant said $60 when I picked my car. The attendant couldn’t refund me for the cost when I told him I prepaid for the parking reservation. I tried using my app to cancel the prepaid but I was not able to. There should be a way to ask for a refund.
2025年5月26日
seamless professionalism
2025年5月24日
Convenient for our stay!
We parked here for four days while staying at a nearby hotel. It was great to not worry about the car - we walked and took cabs as needed. Glad we booked the parking ahead of time.
2025年5月18日
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