The reservation was very easy to make on-line. Once at the garage, I presented the printout. The attendant scanned it, entered my phone number and sent me a text so I could get the QR code to retriev... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It was a super busy day in NYC but the attendants worked very efficiently to get all the cars in and parked. Despite being under pressure the attendants were friendly. The wait at car pick up was reas... もっと見る
We arrived at the garage on 53rd Street only to be told that the elevator wasn't working and we would have to go to the other location on the corner of 53rd bet. 5th and 6th. The attendant wasn't cle... もっと見る
I have yet to receive a single scratch on my car at any Icon parking location. There was some confusion at pickup because I never received a text from them after I dropped it off, but got it straigh... もっと見る
企業情報
当該企業による記述
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
連絡先
140-166 West 53rd street and 139 West 52nd Street, 10019, New York, NY, 米国
- (212) 397-9028
重要なお知らせ
4.5
優良
431件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 79％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy reservation, fast check in and fast check out
The reservation was very easy to make on-line. Once at the garage, I presented the printout. The attendant scanned it, entered my phone number and sent me a text so I could get the QR code to retrieve my car.
It was very easy and fast.
2023年10月25日
Hello,
Hello,
I parked at the Sheraton Hotel garage. When I came back to pickup my car I heard a loud noise when I tried to shift gears to leave the garage. I called the attendant who said, he did not know what had happened. I asked to speak to the manager, the gentleman came after fifteen minutes and tried to move the car. At first, he said, he did not hear any noise. When I insisted, he said, “ we have nothing to do with it.” I asked that he filled out an incident report, he started to raise his voice and told me to call the police. Is this how Icon Parking treat customers? I called the police, and waited 45 minutes. It was getting late, I decided to cancel the request for the police to arrive, but to instead address the matter with the headquarters.
I went on the company website and was surprised to know that Icon takes great pride “to elevate the customers experience for parking” ( not this customer). The manager was rude, disregarded my complaint in its entirety, and left me standing there. Is this the way Icon elevate the customers’ experience. Please help me understand this manager ‘s aggressive behavior. This incident happened at 3:30 PM on October 24.
2023年10月24日
自発的なレビュー
Icon Parking - PARK-SERV LLC からの回答
Marlyn, This is never the experience you should have at Icon! We are sorry to hear of the damage to your vehicle.
If you have not already filed a claim, please reach out to our claims department at (212) 832-2917 or by email claims@iconparking.com.
We will look into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Its getting worse
Its getting worse. My seat was never pulled back up and they shut my lights that are automatic!!!! drove home not knowing they shut my lights. Do these parking attendants not know that the lights are automatic and should not be touched? also if you want a tip maybe you should have them pull the seat back to its original position!
2023年10月17日
Icon Parking - PARK-SERV LLC からの回答
Susan, We're sorry to hear about the wait and inconvenience you experienced. At Icon, you should expect nothing less than hassle-free parking, and we appreciate you bringing this to our attention as we are always striving to improve. We are looking into the issue and aim to resolve it promptly.
Always the best in NYC!
2023年10月14日
Quick response and service good
2023年10月1日
No service…
I paid in advance and had a reservation, but did not bring proof of that, I said here is the card number I made the reservation with, but the manager at the parking site in NYC would not look up to see that your company was paid and that forced me to pay $72 more. Very inconsiderate. You lost a customer.
David Smith
2023年9月9日
Icon Parking - PARK-SERV LLC からの回答
David, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation redemption instructions. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that when you return to the facility, please present your digital or paper ticket to the cashier. You can then scan your reservation bar code on the scanner outside the cashier booth or show the attendant your Icon Parking reservation information.
The garage staff do not have a way to search for your reservation, this is why we send it directly to you with instructions. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.
Great staff
2023年9月15日
I forgot to take the ticket for my car
I forgot to take the ticket for my car! When I went back later he remembered me and said he tried to catch me but I didn't hear him. He was very apologetic but it was my mistake.
2023年9月10日
I reserved a space ahead of date to…
I reserved a space ahead of date to arrive. Was taken right away. There was no wait at pick up! Great service
2023年8月14日
LIKE
LIKE: Employees, quickness of service DISLIKE: Told rental vehicle was NOT oversize, but was charged for an oversize vehicle when picking up.
2023年7月31日
Check in and out was a breeze
2023年7月30日
Trustpilot エクスペリエンス
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