Identityprotect レビュー 

Identityprotect からの回答

2026年4月24日 に更新

Dear Customer,

We are sorry to hear you feel this way, and understand your frustration.

Please rest assured that we strive to make our trial and subscription terms as clear as possible. During sign-up, we outline the $1 trial and the ongoing subscription costs, with several confirmation steps that require your agreement before completing registration.

These details are also repeated in a welcome email series at the start of the trial, reminding every customer of the 7-day window to explore the service with full access and cancel without being charged if it’s not a fit.

That said, we understand that things can get missed, and we never want anyone to feel misled.

If you'd like to speak directly with someone, our Customer Support Manager is available from Monday to Friday 9 am to 6pm PST (https://www.identityprotect.ca/ContactUs) and would be happy to personally assist you with your concerns.

You can also cancel anytime by phone or by mail, whichever works best for you.

We’re here to help, and we genuinely appreciate your feedback as we continue improving our service and support.

Kind regards,
Identity Protect Customer Service Team

Identityprotect からの回答

2026年4月24日

Dear Customer,

We are sorry to hear you feel this way, and understand your frustration.

Please rest assured that we strive to make our trial and subscription terms as clear as possible. During sign-up, we outline the $1 trial and the ongoing subscription costs, with several confirmation steps that require your agreement before completing registration.

These details are also repeated in a welcome email series at the start of the trial, reminding every customer of the 7-day window to explore the service with full access and cancel without being charged if it’s not a fit.

That said, we understand that things can get missed, and we never want anyone to feel misled.

If you'd like to speak directly with someone, our Customer Support Manager is available from Monday to Friday 9 am to 6pm PST (https://www.identityprotect.ca/ContactUs) and would be happy to personally assist you with your concerns.

You can also cancel anytime by phone or by mail, whichever works best for you.

We’re here to help, and we genuinely appreciate your feedback as we continue improving our service and support.

Kind regards,
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team

Identityprotect からの回答

2025年5月28日

Dear Customer,

We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder.

We would invite you to contact our Customer Support manager directly (https://www.identityprotect.ca/ContactUs) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.

Our website clearly describes the service we offer, the initial one dollar trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.

These details are further reiterated within a series of emails that we send to every customer at the very start of their 1$ trial, providing a 7-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.

Customers can cancel their account online at any time via the member portal, by telephone, or by mail.

We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.


Kindest regards
Identity Protect Customer Service Team