Absolutely superb fast service from iiko, our problems were resolved in less than an hour after our system took itself offline. All data was quickly and correctly re-synced and we are up and runnin... ãã£ãšèŠã
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We have been using iiko for the last two years now and have today purchased our third till system from them. Iiko have a great customer service, second to none. Highly recommend.
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As a new customer, we've just gone live with our first venue. It's early days but the system is functionally rich and supports what we do extremely well. The tech support is fantastic, friendly, appr... ãã£ãšèŠã
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Great system, all managed via internet, a lot more functionality than our previous provider. Our old member discount cards have all been added to the system without any issues. The sales guys were g... ãã£ãšèŠã
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iiko is redefining what POS can mean to F&B businesses and what value they can expect from it â transforming their point of sale to their point of success. Management system helping more than 45,000 restaurants, bars and shops worldwide to boost profits and grow!ð
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4th Floor, 3 Shortlands, Hammersmith, W6 8DA, London, è±åœ
- 02038809977
- cs@iikosoftware.com
- iikosoftware.com
4.8
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The development team provided a plug inâŠ
The development team provided a plug in service that made the â
Eat out to Help out â scheme seamless when presenting bills to customers and reporting figures to HMRC for reclaim .
There will have not been many EPOS suppliers that had their customers backs like IIKO looked after us through the scheme .
2020幎9æ1æ¥
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iiko ããã®åç
Hi Jason, Thank you for your kind review. We hope the EOTHO scheme was a huge success for your business. We will pass on your kind words to the R&D team -- they will be delighted to hear you found the plugin useful. They spent many hours working on it to ensure the government initiative was easy to implement for customers.
Kind regards
Customer Success Team
100% recommended by The Northbrook Arms - East Stratton
I cannot recommend IIKO and their team enough for any start up or established business!
They are the best supplier decision we have made as a start up pub. From initial enquiry through to training and getting up and running; their ongoing customer support in my opinion has been second to none (B2B or B2C!). When you factor in the fact the world has been turned upside down with a global pandemic when weâve started dealing with each other, it all becomes even more impressive!
Everything is exactly as promised, any problems or hiccups have been user error on our (my) part and the reactive nature of their support team via Telegram is inspired and genius! They are always bang on it and have always resolved an problem Iâve had.
The added value elements continue to impress which more recently have included the reduction in VAT rates for non-alcoholic menu items as well as implementing the Eat Out to Help Out government scheme - IIKO eliminated all the logistical hassle and problems of implementing them by doing it automatically, proactively and thoroughly all included within the existing commercial agreement we have - so effectively a free service (added value/benefit).
I 100% recommend their system, service and team and would happily talk to anyone that wanted to chat through whether or not they should go ahead!
2020幎8æ14æ¥
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iiko ããã®åç
Hi Adam,
I would like to personally thank-you for your kind words to our team. We have shared your email with the whole team and they are delighted by your comments -- it makes what they do all worthwhile.
We try our hardest to support customers in the way they deserve and being transparent in our offer and support. Of course, we donât get it right all the time but the teamâs focus is always on how to get to the best end result for the customer. They are a fantastic team.
It certainly has been a crazy time and the team has been under enormous pressure helping customers to reopen after lockdown. However, we get a real buzz when we see their success.
I appreciate you are very busy and it will have taken vital time out of your day to pencil that review, but you certainly made their day! We look forward to supporting your business and its growth plans.
Kindest regards
Simon
Managing Director of iiko UK&I
Great support from the very start
Great support from the very start, a fantastic demo of the system, support setting the system up and ongoing support to ensure we are getting the best from our EPOS and stock management.
Further highlighted in the new software created within 48 hours of the recent VAT reduction announcement, making it super easy to implement the change.
2020幎7æ15æ¥
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iiko ããã®åç
Hi Rob,
Thank you for the kind review, we have shared your feedback with the team and they are delighted that you are getting the best out of iiko - especially stock management. We look forward to continuing to support your success and growth plans.
Kind regards,
Customer Success Team
Always had great support throughout myâŠ
Always had great support throughout my time using the software.
Very good customer service
2020幎5æ6æ¥
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iiko ããã®åç
Hi Calum,
Thanks for taking the time to review us. We are delighted you are happy with the support and the customer service. We look forward to continuing to help you use your iiko software.
Kind regards,
Customer Success Team
iiko ããã®åç
Hi Ramesh,
Many thanks for your review. We are delighted that you found the service met your standards. Our support are always pleased to hear great feedback and we look forward to supporting your success!
Many thanks,
Customer Success Team
Quick Service
Quick Service, excellent communication channels
2020幎4æ21æ¥
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iiko ããã®åç
Hi Andrew,
Many thanks for taking the time to write a review. We are delighted that you found the service quick. Any further help you need please don't hesitate to drop us a line!
Kindest regards,
Customer Success Team
Excellent service and great staff.
2020幎4æ9æ¥
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iiko ããã®åç
Hi Danielle,
Thank you for your kind review. It's always great for our team to hear positive feedback like this. They love helping customers out and making an impact. If you require any further assistance please let us know!
All the best
Customer Success Team
Great product
Great product, staff very helpful, provide great training. Very happy.
2020幎4æ7æ¥
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iiko ããã®åç
Hi Kerry,
Thanks for taking the time to review iiko. We strive to provide training that really adds value to your business so we are pleased you benefitted from this.
Kind regards,
Customer Success Team
excellent service
excellent service, great products and back of house team that supports you 24hours a day
2020幎4æ4æ¥
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iiko ããã®åç
Hi Paul,
Many thanks for your review. We are delighted that you are happy with the service and the product. Our technical support are always pleased to hear great feedback too so we will pass this on.
Kind regards,
Customer Success Team
The support during those first few daysâŠ
The support during those first few days was fantastic. Knowing nothing about EPOS we were guided through the maze. Always on the end of the phone and ready to help Dan and James are highly commended by us.
2020幎2æ29æ¥
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iiko ããã®åç
Hi Ken,
It was a pleasure supporting you. We really appreciate you taking the time to share your feedback and being so open with us. Weâre glad you got up and running with iiko so quickly. If you need any further assistance please donât hesitate to contact us.
Kind regards,
Customer Success Team
I cannot praise this company enough,
I cannot praise this company enough,, just purchased a new till system for my small pub,, Iâm not very good with technology,, James has been the best so patient and so good,, the technical staff have been amazing,, replying to my messages in minutes,, I even text at midnight and someone replied to me,,, Any small issues I have had have been resolved within minutes,,
I cannot recommend iiko enough!!
The system is easy to use and I feel will be good for my business!! Keep up the good work!!
2020幎2æ27æ¥
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iiko ããã®åç
Hi Johann,
Thank you for the amazing review! We aim to get customers up and running as quickly as possible and are delighted you have had a positive experience and find the system intuitive and easy to use. If you need any further assistance, please don't hesitate to let us know!
Kind regards,
Customer Success Team
The support has been great
The support has been great, Dan in particular has been great to work with, he has been present and trustworthy. I have felt secure and I am happy with the system as well
2020幎2æ21æ¥
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iiko ããã®åç
Hi Kiron,
We're delighted you've had a positive experience throughout your on-boarding. We aim to make it as easy as possible so you can focus on the things that matter, like running your business!
Many thanks,
Customer Success Team
Team Iiko
The team at Iiko are a TEAM. Nothing is too much for their customers.
The support team is quick and efficient , helpful and courteous everytime.
Recommending them is not a choice!
Itâs a given
Chapatiman
2020幎2æ21æ¥
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iiko ããã®åç
Hi Faisal,
Thank you for the great review! Our support team will be delighted to hear your feedback and continue to provide you with the service levels you deserve!
Many thanks,
Customer Success Team
Fantastic service from iiko,James hasâŠ
Fantastic service from iiko,James has been excellent throughout my back of office training explaining every category in detail,so well done james equally the telegram service is excellent so prompt in answering your questions well done iiko your all amazing
2020幎2æ12æ¥
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iiko ããã®åç
Hi Wendy,
Very happy to hear you're having such a great experience using our software and support! Anything else you require, please don't hesitate to let us know!
Many thanks,
Customer Success Team
To start was daunting but now we haveâŠ
To start was daunting but now we have got used to the reports and system its fantastic and we are still learning more from it
2020幎2æ10æ¥
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iiko ããã®åç
Hi Joanne,
Thank you for the kind review. We're glad to hear you're feeling confident using iiko. If you have any further questions or want to learn more about the extensive BoH features and how they can support your business please let us know.
Many thanks,
Customer Success Team
Amazing love it always very help full.
Amazing love it always very help full.. we definitely made the rite decision Would highly recommend big fat 5 stars ð
2020幎1æ31æ¥
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iiko ããã®åç
Hi Vanessa,
Thank you for the great review! We are glad you are finding using our system a positive experience! We hope we continue to hit the high standards our customers have come to expect from our software and support!
Many thanks,
Customer Success Team
Fantastic service and the tills are soâŠ
Fantastic service and the tills are so easy to use. What I love most is being able to send a message to customer support and it gets actioned straight away.
2020幎1æ30æ¥
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iiko ããã®åç
Hi Chris,
Our team work hard to guarantee the quality of support your business deserves. We look forward to continuing to support you going forward!
Many thanks,
Customer Success Team
Found this till very easy to use ourâŠ
Found this till very easy to use our staff even found it easy, the SupportTeam are excellent if there are any changes to be made on the till it was amended straight away. Thanks for your help John & Ellen The shamrock bar and restaurant Roundstone Galway, Ireland
2020幎1æ30æ¥
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iiko ããã®åç
Hi Jon,
Thank you for the great review! We believe offering an intuitive and easy to use POS is essential for customer success, as well as access to quality support! Anything else you need, please let our support team know.
Many thanks,
Customer Success Team
One of the best
Very good POS !!
Easy to use and very efficient.
The support team is spot on.
Grazie!!!!!
2020幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
iiko ããã®åç
Hi Vito,
Weâre delighted to hear youâve had a positive experience using iiko. Our support team thrive on feedback like this!
Prego!
Many thanks,
Customer Success Team
Unbelievable EPOS system in iiko
We have been with iiko for just over a month and I dont have 1 bad thing to say.
The system is simple to use and iiko set everything up to my needs. You have full control over everything and in the back settings you can edit everything. eg add items, change price add pictures for food etc
They also have one of the best after sales teams. If you have any issue, they're fast in there response.
Would highly recommend.
Chris
2020幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
iiko ããã®åç
Hi Chris,
Thank you for the kind review! We believe its critical that technology is intuitive and easy to use in order to deliver business impact. Our development team delivers bi-weekly software updates and four major releases a year to ensure we stay ahead of innovation and technology cycles. We also believe its important to provide access to rapid support to ensure customers get the most out of software. We are delighted you are benefiting from this and greatly appreciate the feedback!
Many thanks,
Customer Success Team
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