Absolutely superb fast service from iiko, our problems were resolved in less than an hour after our system took itself offline. All data was quickly and correctly re-synced and we are up and runnin... ãã£ãšèŠã
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We have been using iiko for the last two years now and have today purchased our third till system from them. Iiko have a great customer service, second to none. Highly recommend.
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As a new customer, we've just gone live with our first venue. It's early days but the system is functionally rich and supports what we do extremely well. The tech support is fantastic, friendly, appr... ãã£ãšèŠã
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Great system, all managed via internet, a lot more functionality than our previous provider. Our old member discount cards have all been added to the system without any issues. The sales guys were g... ãã£ãšèŠã
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iiko is redefining what POS can mean to F&B businesses and what value they can expect from it â transforming their point of sale to their point of success. Management system helping more than 45,000 restaurants, bars and shops worldwide to boost profits and grow!ð
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4th Floor, 3 Shortlands, Hammersmith, W6 8DA, London, è±åœ
- 02038809977
- cs@iikosoftware.com
- iikosoftware.com
4.8
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Great system
Great system, quick response of the support team.
2020幎1æ27æ¥
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iiko ããã®åç
Hi Adriana,
Thank you for the kind review! We really enjoy working with your team. As an award winning restaurant that prides itself in fresh produce, innovative menu and first class service you are constantly looking at new ways and technologies to deliver maximum impact. We get a real buzz from seeing our technology make a difference in supporting your team with margin control and its ambitious growth plans!
Once again many thanks,
Customer Success Team
Great EPOS system
Great EPOS system, first class support and competitively priced.
Many thanks
Church House Inn
2020幎1æ22æ¥
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iiko ããã®åç
Hi Jay,
Thank you for the strong recommendation! Our team appreciates the positive feedback and will continue to provide 5* service you deserve!
Many thanks,
Customer Success Team
Thumbs up!
Very impressed with the excellent and quick service from the get-go. As a small business owner I appreciate the friendly and down-to-Earth expert advice and service. Thumbs up!
2020幎1æ22æ¥
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iiko ããã®åç
Hi Paula,
Happy to hear our service has left a positive impression! Customer satisfaction is our top priority for customers of all sizes. We look forward to supporting your ongoing success.
Many thanks,
Customer Success Team
they are all really friendly andâŠ
they are all really friendly and helpful, any problems with anything they have been sorted within minuets. everything has been explained so clearly and the systems really easy to use and understand and is very reliable.
2020幎1æ21æ¥
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iiko ããã®åç
Hi Amy,
Thank you for the kind review! We are delighted you have had a positive on-boarding experience and our support team is always happy to assist you!
Many thanks,
Customer Success Team
Support like no other Epos system
Since opening our first restaurant in July iiko have been so supportive. Having them on hand any time of the day or evening to sort any issues out on the spot is invaluable and unlike any Epos system Iâve used in the past. Rather than setting you up and leaving you to it weâve been on a journey together since July to fine tune everything and tailor the system to the exact needs of our business. Would highly recommend!
2020幎1æ21æ¥
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iiko ããã®åç
Hi Sarah,
Thank-you for taking the time to share your valuable feedback. We try our hardest to deliver the support that busy F&B organisations require. If you need any help please don't hesitate to reach out, we are always there for you!
Kindest regards
The Customer Success Team
Started off well!
Started off well, responded quickly even gave them two other customers through friends who just bought a pub and a cafe before service began deteriorating.
When we began trying to use the stock take system we quickly learned that the system really isnât up to the job having being told it specialised in businesses based over two or more sites.
Main flaw is that the mapping into XERO accounting software doesnât export the stock into the correct accounting categories in XERO meaning the information was useless for accounting forcing us to re-enter all invoices into XERO having already entered it into IIKO office which in itself was a laborious task.
We take payment on order in the restaurant and when groups are making orders if something needs refunding the whole cheque (ie. 6 people) need refunding meaning they all have to pay again meaning it a very timely exercise!
Most importantly once the guy on the phone cottoned onto the fact that their software is for want of a better work pants, he did very well at avoiding my calls leaving us to deal with the less personable tech crew via their ultra modern messaging system âtelegramâ often taking 5+ minutes for a response.
The system is ok for use solely as a till but thatâs about it.
There much much more but they donât deserve any more of my time, theyâve already taken enough... weâre moving on to Tevalis and cutting our losses with IKOO... letâs just hope our friends donât fall out with us!
Steer clear
2020幎1æ20æ¥
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iiko ããã®åç
Hi Adam,
Thanks for leaving a review about your experience. We found it very helpful and our team learns from customer feedback. We apologise that you felt you had a negative experience so far. We have tried to contact you on several occasions to discuss the issues you mentioned but have been unable to connect. We are pleased to see you are still actively using the iiko system and havenât moved to another supplier. My Customer Success team based in Hammersmith is available on the telephone and would be delighted to help and provide additional training. We believe we can add tremendous value to your business through iikoâs inventory management, cost control and analytics capabilities and would like to ensure you get the most out of iiko. In addition, our Xero integration has been improved and is working well for many of our other customers. We should discuss how you/your accountants are using it as we are very keen to help your business. I will contact you again to discuss the best next steps.
Kind regards,
Gemma Barrett
Head of Customer Success iiko
Quick response.
Very quick response and always resolve the problem / question.
2020幎1æ20æ¥
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iiko ããã®åç
Hi Beverley, many thanks for your positive review!
Kindest regards
The Customer Success Team
Super easy to front till and back endâŠ
Super easy to front till and back end for reporting purposes. They also offer constant help and support should you have any issues or wish to make modifications to the setup.
So far I have nothing but good things to say about them and would recommend them to anyone lookingfor a new POS solution
2020幎1æ20æ¥
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iiko ããã®åç
Hi Sebastian, thank-you for taking the time to provide this fantastic review. We will continue to try to deliver the first class service you deserve. Please reach out if you need anything.
Kindest regards
The Customer Success Team
I cannot thank these guys enough
I cannot thank these guys enough - we are new to running a restaurant and we have changed our menu and prices so many times and they never complain or fail!
They are fast. polite, friendly and efficient and have made our lives so much easier. Being able to use my phone to request changes is also really helpful as I can work from home or elsewhere Thank you to the whole team
2020幎1æ20æ¥
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iiko ããã®åç
Hi Tina,
Thank you for the praise! We are delighted to have been able to help your restaurant get off to a good start!
Please continue to use our support channel if you have any requests and our tech team will be more than happy to oblige.
Many thanks,
Customer Success Team
Great service and help when you need it.
2020幎1æ19æ¥
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iiko ããã®åç
Hi Craig,
Thank you for your kind review, we really appreciate you spending the time to share your views. We hope you continue to enjoy using iiko!
Many thanks,
Customer Success Team
iiko have been absolutely fantastic.
iiko have been absolutely fantastic.! The till system has been such a great addition to the business. It is easy to use, which is a massive help when it comes to training new staff.
The staff have been absolutely amazing since the day we had the till system selected and installed. Always friendly and always so quick to help us with any problems or queries we have had.
I would 100% recommend iiko to any business I come across (if they donât already have one) in the future.
2020幎1æ18æ¥
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iiko ããã®åç
Hi Lauren, thank you for your kind review!
Your feedback is important to our team and itâs great to hear how weâre doing. Weâre delighted you find the system easy to use and pride ourselves in delivering the best service possible. We appreciate your time and recommendation.
Kind regards
The Customer Success Team
I would recommend this company to anyâŠ
I would recommend this company to any business theyâre very professional at what they do! Thanks very being part off my success!
2020幎1æ17æ¥
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iiko ããã®åç
Hi Carlos,
We really appreciate the recommendation! We always endeavour to assist our customers in being as successful as they can be!
Many thanks,
Customer Success Team
The Epos system is easy to use withâŠ
The Epos system is easy to use with good training given at the beginning, also have ongoing support and although we have encounted a few issues they have been quickly resolved and set up to how we require. I would highly recommend using this company. The guy James who has been doing our training has been second to none, nothing is ever too much of an ask
2020幎1æ16æ¥
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iiko ããã®åç
Hi Louise,
We are so happy to hear that you've had such a good experience using our system! We enjoy supporting businesses like your and thank you for the outstanding review!
Kind regards,
Customer Success Team
Learning to make best use of our iiko EPOS system
We started using the iiko EPOS system last July and it enabled to get the new Embe Soul Food restaurant up and running with confidence. Just before Christmas iiko contacted us to see how we were getting on and on Monday this week I had a review of the system with James Dunlop who has now enabled us to make better use of the back office reports and how to commence using the system for inventory control.
2020幎1æ15æ¥
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iiko ããã®åç
Hi Nick,
Thank you so much for the outstanding review! We are delighted you are feeling confident with the back of house reporting features especially as they help with margin and cost control. If you need any further assistance on features like inventory management, purchasing, sales forecasting etc. please donât hesitate to contact us!
Many thanks
Customer Success Team
Very helpful
Just opened first business,Brilliant service and very efficientððŒ
2020幎1æ8æ¥
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iiko ããã®åç
Hi Beth,
Thanks so much for the 5* review! We are delighted you found iiko service and efficiency are to the standards you expect and deserve. Congratulations on the new opening and we look forward to supporting your success!
Many thanks,
Customer Success Team
Excellent system
Excellent system, but more so than that, the after sales and 247 after care is excellent, very quick response times which was found lacking with other providers, would defo recommend
2020幎1æ7æ¥
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iiko ããã®åç
Hi Bilal,
We very much appreciate the kind recommendation! We understand how imperative it is that our customers obtain fast and easy access to support, and that their requests are fulfilled quickly and efficiently. We are delighted that you are benefiting from our approach and look forward to continuing to support your success moving forward!
Many thanks,
Customer Success Team
IIKO have been fantastic with theirâŠ
IIKO have been fantastic with their ease of set up and also their ongoing support with changing menu items and prices.
Any issues we have had have been quickly and efficiently rectified.
2020幎1æ6æ¥
èªçºçãªã¬ãã¥ãŒ
iiko ããã®åç
Hi Fynnly,
Thank you for such an outstanding review! Customer service is really important to iiko and our team works hard to try and always provide the highest level possible. We will pass on your review to the team and they will be delighted to hear the feedback! We look forward to continuing to support you in future, and if you need any further assistance, please contact us!
Many thanks,
Customer Success team
Amazing App
Being completely honest had lots of issues at the start but all of that has been completely surpassed by the amazing 24/7 support which is offered On the telegram app. Running a busy pub restaurant if something goes wrong you donât have time to sit on the phone trying to get hold of someone but ping off a message on the app takes seconds and allows me to get on with serving customers whilst they respond/ sort any issues which they always do as quickly as possible.
2020幎1æ6æ¥
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iiko ããã®åç
Hi Megan,
Thank you for taking the time to leave a review! We use the latest technologies for both our solution and service delivery. Our company's goal is to ensure the quickest response and fix time possible. Also to ensure a better engagement with your team. We're delighted you are benefiting from this.
Many thanks,
Customer Success Team
IIKO *****
I have been in the business for over 15 years & feel that Iiko is more current and up to date with today's market needs & would recommend them to anyone. plus there chat support is very efficient for getting any changes made that you need.
2020幎1æ3æ¥
èªçºçãªã¬ãã¥ãŒ
iiko ããã®åç
Hi Kent,
Thank you for sharing this great review! We are thrilled that you have enjoyed your experience and would recommend iiko. We invest heavily in R&D to ensure our solution is packed with features that deliver ROI and stays ahead of the market! We will be sharing your feedback amongst our team. We hope you enjoy using iiko - if you want to explore any features in more depth or need any further assistance please dont hesitate to contact us.
Many thanks
Customer Success Team
Good system with a solid supportâŠ
Good system with a solid support system. Will reply 24/7 very quickly. Very few limitations to the software in my experience.
2020幎1æ3æ¥
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iiko ããã®åç
Hi Sam
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to continuing to support your success.
Many thanks
Customer Success Team
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