Due to some technical issues, my Iluumi stopped working, so I immediately emailed the technical support team. Within minutes, I received a response, and they quickly resolved the issue. Mis helpe... もっと見る
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レビュアーのコメントを見てみましょう
i bought the ipl pro in feb, this device promises 90 day results (all hair gone) at the 90 day mark i had'nt had any change so i reached out and they told me to keep going, a month and a bit later i... もっと見る
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Used the shampoo, conditioner and hair mask at my friends house, fell in love with it after only 1 use. My hair had never felt so soft, shiny, and honestly, it was gorgeous. Ordered the 3 that... もっと見る
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I have finally received all products I ordered. I am really happy with the quality of the shampoo, conditioner and mask, however I did have issues with the online ordering process. I will say that o... もっと見る
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企業情報
当該企業による記述
Meet ILUUMI! 👋 We are a beauty and self-care brand focused on making everyday routines easier, more effective, and confidence-boosting. We offer a range of at-home beauty essentials, including IPL hair removal devices, nourishing hair care products, and must-have beauty tools designed to deliver real results. Our hair care collection features protein-enriched formulas and botanical ingredients that help support smoother, shinier, and healthier-looking hair. Our beauty devices are created for convenience and performance, so you can enjoy salon-like results from the comfort of your home. At ILUUMI, we genuinely value our customers and your feedback. We’re always working to improve and create products that fit seamlessly into your lifestyle, because feeling confident should be simple!💓
連絡先
4.2
ほぼ満足
33件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 83％に回答しています
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Iluumi からの回答
Thank you so much for your review, Zahra!
So glad you had a great experience with us! Thank you so much!
Absolutely love this Hair Mask
Absolutely love this Hair Mask , makes my hair smooth , & feels & smells amazing , would definitely 💯 recommend Thankyou ILuumi
2026年10月17日
自発的なレビュー
Iluumi からの回答
Hey there, Tracey!
We are really happy you are loving your hair mask! Thank you so much for your review, and your support truly means a lot!
All the best,
ILUUMI TEAM
My experience with this company are…
My experience with this company are great. Thank you to James and Mia for responding my email about my query and resolving my matter. I’m very thankful for their help. I highly recommend this company to all. The customer service are superb.
2026年9月22日
自発的なレビュー
Iluumi からの回答
Hey there, Arlene!
Thank you so much for your feedback! We’re so glad James and Mia were able to assist you and resolve your concern. We truly appreciate your kind words and recommendation!
All the best,
ILUUMI TEAM
Good technical support team
Due to some technical issues, my Iluumi stopped working, so I immediately emailed the technical support team. Within minutes, I received a response, and they quickly resolved the issue.
Mis helped me a lot throughout the process. She was very patient, listened carefully to my concerns, and guided me through the troubleshooting process step by step.
I’m very happy with the customer support and really appreciate the quick and professional assistance. Thank you, Mia! 😊
2026年9月22日
自発的なレビュー
Iluumi からの回答
Thank you so much for your review, Sharanya!
We’re so glad to hear that Mia was able to help you and get everything sorted quickly!
We really appreciate your kind words and are happy you had a great experience with our support team. We’ll definitely pass your feedback on to Mia!🥰
Regards,
ILUUMI TEAM
Great
Amazing experience and mia was very helpful and pleasant to talk to great service
2026年9月23日
自発的なレビュー
Iluumi からの回答
That is wonderful, Ahlam!
So happy you had a great experience with us! We really appreciate your review!
Thank you so much!🤩
All the best,
ILUUMI TEAM
My experience shopping was brilliant
My experience shopping was brilliant, they did forget to pack my free gifts but I emailed them and Mia was such a great help she responded so quickly and shipped out the missing items straight away and was genuinely so helpful! Great job Mia!!
2026年9月20日
自発的なレビュー
Iluumi からの回答
Thank you so much for your review, Rhianna!
We’re so sorry that your free gifts were missing from your original package, but we’re so happy to hear that Mia was able to assist you quickly and get everything sorted out for you.
We truly appreciate your kind words and your understanding. Thank you again for shopping with us✨
All the best,
ILUUMI TEAM
My first shipment was damaged and never…
My first shipment was damaged and never delivered. The replacement arrived with the courier bag already open and shampoo leaking from the bottle. I had also received two shampoos instead of a shampoo and conditioner. After quite a palava, the shampoos were eventually refunded. I then used the hair mask for 25 minutes. It felt amazing when I rinsed it out, but afterwards I noticed significant hair breakage.
I contacted customer service about this, but they refused to refund the mask because it had been used.
Overall, this has been a very disappointing experience - from the damaged first shipment, to the leaking replacement and incorrect products, and finally the hair breakage and lack of support from customer service. Definitely not the experience I expected.
2026年9月5日
自発的なレビュー
Iluumi からの回答
Hey Barbara!
We’re really sorry about what happened with your order, and we completely understand how frustrating this must have been.
We’ve checked your order and can see that it was initially refunded due to the damage to the shampoo and conditioner.
Just to clarify, our refund policy (which is also available on our website) states that opened or used hair masks, shampoos, and conditioners, which are consumable products, are non-refundable unless they arrive damaged. You can have a look at our full refund policy here: https://iluumi.com.au/policies/refund-policy
If you have any other concerns or questions, please feel free to reach out to our Customer Service Team via email, and they’ll be more than happy to help.
Also, if you’re planning to place a new order and would like a discount, we’d be happy to see what we can do! Just send us an email, and we’ll be happy to assist.
We really appreciate your understanding, Barbara, and we look forward to hearing from you soon!
All the best,
ILUUMI TEAM
I have been using it since June 2026…
I have been using it since June 2026 and can tell you that it definitely works. I used it 3 times a week for first 3 weeks and then moved to once a week for 2 weeks and noticed significant reduction in my hair growth. I then moved to once a month. I dont have to shave at all. My bikini hair are 80% gone. HIGHLY RECOMMEND! this is my 2nd review.
I bought Iluumi pro and have wheatish skin with black hair.
2026年9月3日
自発的なレビュー
Iluumi からの回答
Thank you so much for your review, Ghazala!
We’re so happy to hear that you’re loving your Illuumi Pro and getting such great results! Your feedback truly made our day, and we really appreciate you taking the time to share your experience and support Illuumi. 🥰
All the best,
ILUUMI TEAM
⭐️ Very disappointed with the customer…
⭐️ Very disappointed with the customer service
I ordered several items from Lluumi, but one item was missing from my order.
I contacted customer service and was told that they would check the issue for me. Unfortunately, after that, I never received any further response or update.
I understand that mistakes can happen, but completely disappearing after promising to look into the issue is very disappointing and unprofessional.
I paid for the item and still haven’t received it or a proper resolution. I hope Lluumi will take this matter seriously and improve their customer service.
2026年8月11日
自発的なレビュー
Iluumi からの回答
Hey there, Omi!
We are really sorry about your experience. We always make sure that these concerns are taken care of, and we’re happy to check this for you.
Unfortunately, we don’t have your order number, so if you could send another email to our team or share your order number/order details with us here, that would be amazing!
If you wish to send it through email, kindly reach out to our customer service team at support@iluumi.com.au, and they should be able to help you with your order.
We would love to resolve this as soon as possible, and we look forward to hearing from you soon!
All the best,
ILUUMI TEAM
Fantastic customer service
Used the shampoo, conditioner and hair mask at my friends house, fell in love with it after only 1 use. My hair had never felt so soft, shiny, and honestly, it was gorgeous.
Ordered the 3 that day, but, unfortunately, had a little hiccup when delivered. I emailed customer support, gave them all the details, and it was sorted within a few days. Both James, and Mia from customer service were fantastic, emails were answered very quickly and didn't take long for a resolution. Can't possibly recommend any higher.
2026年8月26日
自発的なレビュー
Iluumi からの回答
Hey there, Kath!
Thank you so much for sharing this! 🥹💗
We’re so happy you loved the shampoo, conditioner, and hair mask after just one use! We’re really glad James and Mia were able to sort everything out quickly for you. We truly appreciate your patience, kind words, and recommendation! It means so much to us!
All the best,
ILUUMI TEAM
Great and fast online customer service
Great and fast online customer service. Problem was resolved quickly!
2026年8月9日
自発的なレビュー
Iluumi からの回答
That's amazing, Ash!
So happy you had a great experience with ILUUMI! We really appreciate the review!💖
All the best,
CSTM CANVAS TEAM
AMAZING PRODUCT
I have just recently purchase the treatment and oh my goodness it’s absolutely amazing. My hair feels like I’ve just stepped out of the hairdressers. So soft and shiny. I am very impressed and can highly recommend
2026年8月5日
自発的なレビュー
Iluumi からの回答
Thank you so much for recommending us, Tracey! 💛
We’re so happy to hear that you’ve been loving your Iluumi Hair Care! We truly appreciate you taking the time to share your experience and recommend us to others! Your kind words really made our day! ✨
All the best,
The Iluumi Team
I absolutely love this product!! Customer service plus!
I absolutely love this product, it certainly lives up to its reputation!
I experienced the most amazing customer service provided by Mia from the Iluumi customer support team. The pump on my conditioner bottle was defective, and Mia went above and beyond to help remedy this. After some failed attempts, Mia and the team agreed to send me over a replacement bottle at no cost.
I am so incredibly grateful for this and will recommend this shampoo/conditioner/mask to all of my friends.
Thank you Iluumi and Mia!
2026年8月5日
自発的なレビュー
Iluumi からの回答
Hey there, Sascha!
Thank you so much for taking the time to share your experience! We're so happy to hear you are loving your experience with ILUUMI so far!
We’re always here to make sure our customers feel supported, and we truly appreciate your patience and understanding while we worked on getting the replacement sorted. We’ll be sure to pass your kind words along to Mia!
Thank you again for your support and for recommending Iluumi to your friends. We’re so grateful to have you as part of the Iluumi family! ✨
All the best,
ILUUMI TEAM
Iluumi からの回答
Hey there, Hanh!
Thank you so much for your review! We are so happy you had a great experience with us!
We appreciate the support!
All the best,
ILUUMI TEAM
At last a product that delivers what…
At last a product that delivers what they promise! I have been using the set, Shampoo, Conditioner, and mask once a week , the results for me were immediate ! My hair is glossy and has received compliments recently!
Enjoy 👏🏻❤️
2026年7月25日
自発的なレビュー
Iluumi からの回答
Yayy! Thank you, Tracey!
We are really happy you are loving the ILUUMI Hair Care set! Thank you so much for sharing your experience and your continued support!
P.S. If you need any help with your upcoming orders (or maybe getting a discount) please let us know and hit us up at any time!
Thank you again!
All the best,
ILUUMI TEAM
DO NOT BUY: Product doesnt work, dodgy refund policy
i bought the ipl pro in feb, this device promises 90 day results (all hair gone) at the 90 day mark i had'nt had any change so i reached out and they told me to keep going, a month and a bit later i reached out again same message. now 6 months later still no results i reached out asking for a refund because at this point there is no reason to continue wasting my time. they told me the only way to get results is to keep going (even after 6 months of consistent use with a 90 day promised results) when i then asked for a refund i was told no beacause refunds are only done in the first 90 days even though i reached out at that point and was told i had to keep using the product to get results. save your money and your time and dont get this product.
Update: 1 week of not useing the product and all my hair has come back fully, not even a week of no hair growth after 6 MONTHS OF USE
2026年2月16日
自発的なレビュー
Iluumi からの回答
Hi Zew,
We're truly sorry for what happened, and we'd like to sincerely apologize for the misunderstanding and miscommunication.
Our team has already reached out to you regarding the return, and we've also processed your refund.
If there's anything else we can help you with or if there's anything we can do to make this experience better, please don't hesitate to send us an email. We'd be more than happy to assist you in any way we can.
Thank you for your patience and understanding. We truly appreciate it.
All the best,
ILUUMI Team
My hair is back 😍
I have always loved my hair from a young age but I have to admit I never treated it good. My hair has mostly been kept long and youth played a big part in why it looked and felt healthy and strong. When I turned 40 yrs old my hair started thinning and losing it's natural shine and gloss and it now took effort to maintain. My family can attest to how much I love my hair even now that I'm 47yrs old and with the iluumi hair system my hair has that softness, shine and bounce back. It amazes me how beautiful my hair feels again. Love, love, love this product and you have to buy the system to truly get results.
2026年1月31日
自発的なレビュー
Iluumi からの回答
Hey there, Ngawiki!
Wow, thank you so much for sharing this!
We absolutely loved reading your story, and we're so happy to hear Iluumi hair care has helped you with your hair problems. It means the world to us, and thank you for trusting us! Thanks again for your kind words and support. We really appreciate it!🤩
All the best,
ILUUMI TEAM
Would buy again :)
Delivery on time. Good customer service. Overall very satisfied with the IPL pro device. Felt just like as if I went to the professionals (which I have done for years) to get lasered :)
2026年7月15日
自発的なレビュー
Iluumi からの回答
Thanks so much, CK!
We're so happy to hear you've had such a great experience with us and that the Iluumi Pro has been working so well for you. We really appreciate your support and your lovely review. It honestly means the world to us!
All the best
ILUUMI TEAM
A pleasure dealing with customer…
A pleasure dealing with customer service, a prompt and friendly reply and all the answers to my questions. Made all the difference in deciding to purchase the Iluumi IPL Pro. Very happy customer here.
2026年6月29日
自発的なレビュー
Iluumi からの回答
Hi there, Deb!
Thank you so much for your kind words! We're so happy our team could help answer your questions and make your decision easier.
We hope you love your ILUUMI Pro, and we're always here if you need anything. Enjoy your smooth skin journey!
All the best,
ILUUMI
Iluumi からの回答
That is amazing, Juanita!
We really appreciate your review, and we are so happy you are loving the products and our service! Your support is very much appreciated!
Thank you so much!
All the best,
ILUUMI
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