Due to some technical issues, my Iluumi stopped working, so I immediately emailed the technical support team. Within minutes, I received a response, and they quickly resolved the issue. Mis helpe... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Due to some technical issues, my Iluumi stopped working, so I immediately emailed the technical support team. Within minutes, I received a response, and they quickly resolved the issue. Mis helpe... もっと見る
企業が回答しました
i bought the ipl pro in feb, this device promises 90 day results (all hair gone) at the 90 day mark i had'nt had any change so i reached out and they told me to keep going, a month and a bit later i... もっと見る
企業が回答しました
Used the shampoo, conditioner and hair mask at my friends house, fell in love with it after only 1 use. My hair had never felt so soft, shiny, and honestly, it was gorgeous. Ordered the 3 that... もっと見る
企業が回答しました
I have finally received all products I ordered. I am really happy with the quality of the shampoo, conditioner and mask, however I did have issues with the online ordering process. I will say that o... もっと見る
企業が回答しました
Meet ILUUMI! 👋 We are a beauty and self-care brand focused on making everyday routines easier, more effective, and confidence-boosting. We offer a range of at-home beauty essentials, including IPL hair removal devices, nourishing hair care products, and must-have beauty tools designed to deliver real results. Our hair care collection features protein-enriched formulas and botanical ingredients that help support smoother, shinier, and healthier-looking hair. Our beauty devices are created for convenience and performance, so you can enjoy salon-like results from the comfort of your home. At ILUUMI, we genuinely value our customers and your feedback. We’re always working to improve and create products that fit seamlessly into your lifestyle, because feeling confident should be simple!💓
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 83%に回答しています
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I have finally received all products I ordered. I am really happy with the quality of the shampoo, conditioner and mask, however I did have issues with the online ordering process. I will say that once I let them know I hadn't received the product, and then that I had received the incorrect product the customer service were very good at replying to my emails, so I did appreciate the good communication. Not sure I will be making any further online purchases, but happy to be able to try their products, which in my opinion are good.

Iluumi からの回答
The complete Collagen & Maca Set is just AMAZING and from the very first use, I can feel the difference in the softness of my hair. I also use all the products on my daughter's hair (very thick and curly) and it is the only product we have found that does not dry her hair out. Very pleased with the product and would highly recommend!
I am also VERY impressed with the customer service, great communication and helped me out with my question!

Iluumi からの回答
I absolutely love the IlluMi shampoo, conditioner, and hair mask range. It has completely tamed my frizz and keeps my hair smooth and frizz-free from one wash to the next. I usually wash my hair every three days, and the results last the entire time.
I love these products so much that I’ve even got my sister hooked on them too!
I recently had an issue placing an order, so I reached out to IlluMi customer support and connected with Mia. She was fantastic. Mia responded to my email almost immediately, and we exchanged emails back and forth without any delays until she had completely resolved the issue. She was patient, helpful, and made sure everything was sorted before closing the matter. Thank you, Mia, for your time and dedication to fixing my problem.
My routine is to wash my hair with the shampoo and conditioner, towel dry it, then massage in the hair mask and leave it on for 20–30 minutes before rinsing it out. After that, I style my hair as usual. This routine has made such a difference to the condition and manageability of my hair.
I would definitely recommend IlluMi to anyone struggling with frizz or looking for healthier, smoother hair.
Francine xx

Iluumi からの回答
I would like to express my sincere appreciation for the excellent service and support I received. Everything was handled so smoothly and professionally, and I truly felt valued throughout the entire process. Your guidance, patience, and attention to detail made a significant difference, and I’m very grateful for your efforts. Thank you for going above and beyond to ensure everything was perfect. I am extremely satisfied and would highly recommend your service to others. Keep up the amazing work♥️

Iluumi からの回答
I had read some good reviews of this product so I decided to try it for myself.
I have had problems with frizzy hair for a long time so I was thrilled to see how smooth and silky my hair was after using the mask. I definitely recommend this product and will continue to purchase. Thank you .

Iluumi からの回答
Love my device. I use it on a regular basis about once a week now, used to use it twice a week when first started and it’s brilliant.
Customer service is outstanding!! My experience overall is great and the products are really top of the line. I cannot look for any other IPLs, as they offer effective ones. I have my Iluumi PRO which I use every week (3 a week) and it really helps stun the hair growth on my legs and underarms. After IPL moisturiser is the best! Keeps my skin plump after the treatments. All in all, highly recommended!
How on earth can a bowl of Grease get so much attention? Heavy advertising. This is nothing more than a bowl of grease. Don't waste your money on this brand for any product
Orded with a stated '5-10 day express shipping' within the confirmation email. 20 days now and no tracking information and no item received. Multiple emails to customer service have gone unanswered. Avoid.
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