My experience in booking the ship cruises EUR2363 was very good on the whole. The customer representative was very knowledgeable and helpful in booking my cabins. The only glitch in the process was... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... もっと見る
企業が回答しました
We booked a cruise with Dan yesterday. It was a very easy booking process and everything was explained thoroughly. It was our 3rd booking with Imagine and will not be our last.
企業が回答しました
The agent with dealt with was helpful and responded quickly. However, we specifically requested that the contact be via email and your company still chose to phone us. We find it hard to process infor... もっと見る
企業が回答しました
企業情報
当該企業による記述
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
連絡先
Level 10, 21 Queen Street, 1010, Auckland, ニュージーランド
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4.7
優良
426件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Organisation
The lady who rang me, explained our trip details and what we would need clearly and fully. I felt confident in the company's skill to organize a good trip for us.
2024年9月10日
Imagine Cruising New Zealand からの回答
Dear Cheryl,
Thank you for your lovely feedback! We’re so pleased to hear that our team member provided clear and thorough details about your upcoming trip.
t’s wonderful to know that you feel confident in our ability to organise a great holiday for you.
We’re committed to making sure your experience is seamless and enjoyable, and we're here to assist with anything you might need before your trip.
We wish you an incredible journey and look forward to hearing about your adventures!
Kind Regards '
Josh
Customer Support
Knowledgeable team
Knowledgeable team, quick response. Thank you. Now waiting for the trip early next year.
2024年9月10日
Imagine Cruising New Zealand からの回答
Dear Robyn,
Thank you so much for your kind words! We’re delighted to hear that you found our team knowledgeable and responsive.
It’s always a pleasure to assist, and we're thrilled that you're happy with the service.
We're just as excited for your upcoming trip early next year and will be here to ensure everything goes smoothly.
If you need any further assistance in the meantime, feel free to reach out.
Kind Regards
Josh
Customer Support
Imagine Cruising New Zealand からの回答
Dear Manon,
Thank you for your feedback! We're delighted to hear that Viran who assisted with your booking provided excellent service.
We strive to make every step of the process as seamless as possible. If you need any further assistance, feel free to reach out!
Kind Regards
Josh
Customer Support
Numerous phone calls unanswered by an agent
Took numerous phone calls, some as long as 20 minutes before getting through. Found that the Azamara cruise had in the meantime increased in price by nearly $3000.
You really need a call back service.
We were very close to giving up.
2024年9月4日
Imagine Cruising New Zealand からの回答
Dear Yvonne,
Thank you for sharing your feedback, and I sincerely apologise for the inconvenience you experienced while trying to get through to us. We understand how frustrating it can be to face delays, especially when time-sensitive matters such as price changes are involved. I'm sorry to hear about the price increase during this period, and I appreciate you bringing it to our attention.
I'm glad that Viran was able to assist you with the booking, but your suggestion for a call-back service is well noted. We take your feedback seriously and will review how we can improve our response times to ensure a smoother experience in the future. I appreciate your patience and hope the rest of your journey meets all your expectations.
Kind regards,
Harrison
Senior Customer Support Executive
Well recently traveled on a UK tour…
We recently traveled on a UK tour coordinated by Imagine. It was seamless, and hassle free. All the transfers were timely, hotels adequate and in great locations, flights and cruise as scheduled. Thanks for making our holiday so easy 😊
2024年8月3日
自発的なレビュー
Imagine Cruising New Zealand からの回答
Dear Angela,
Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless and hassle-free experience on your UK tour with us. It's fantastic to know that the transfers, hotels, flights, and cruise all met your expectations and contributed to a smooth holiday. Your kind words mean a lot to us, and we’re delighted that we could make your trip easy and enjoyable.
If you have any future travel plans or need assistance with another adventure, please don’t hesitate to reach out. We’d love to help you create more memorable experiences!
Kind Regards,
Madasun
Customer Support Team
Our onboard cruise refund returned
Upon returning from a cruise with P&O we were waiting for a refund of money deposited as onboard credit that was not spent. We were told we would need to wait 48 hours then the money would be repaid into our account. We waited 4 weeks initially with no result, then Dana from IH NZ customer support stepped in to help us. She has been a great advocate and tenaciously worked on our behalf over a further 5-week period to secure our refund.
2024年9月7日
自発的なレビュー
Imagine Cruising New Zealand からの回答
Dear Bryn,
Thank you for taking the time to share your experience. We're sorry to hear about the initial delay in receiving your refund, but we're thrilled that Dana from our customer support team was able to step in and assist.
It's wonderful to know that she tenaciously advocated on your behalf to resolve the issue and secure your refund. We pride ourselves on providing excellent service, and we're glad Dana exemplified that for you.
We appreciate your patience and trust in Imagine Holidays, and we look forward to assisting you on future holidays!
Kind Regards
Josh
Customer Support
Imagine Cruising New Zealand からの回答
Dear Melanie
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a great experience, and it means a lot to us that we could meet your expectations.
We truly appreciate your kind words and look forward to assisting you with your future travels. If you need anything else, please don’t hesitate to reach out.
Kind Regards
Josh
Customer Support
Imagine Cruising New Zealand からの回答
Dear Peter,
Thank you for taking the time to leave such a positive review! I'm delighted to hear that Viran provided you with clear advice and assistance. Ensuring our passengers receive the best possible service is always our top priority, and it's wonderful to know Viran made your experience smooth and straightforward.
We truly appreciate your kind words and look forward to assisting you with your future holiday plans.
Best regards,
Harrison
Senior Customer Support Executive
Exceptional customer service from Scott.
2024年8月29日
Imagine Cruising New Zealand からの回答
Dear Harold,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Scott provided you with exceptional customer service. It's wonderful to know that his efforts made such a positive impact on your journey with Imagine Holidays.
We take great pride in ensuring our guests receive the highest level of service, and Scott's dedication to this is truly commendable. Your kind words will certainly be passed on to him, and I'm sure he'll be delighted to know that his support was appreciated.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help make every aspect of your travel experience as seamless and enjoyable as possible.
Thank you once again for your glowing review.
Best regards,
Harrison
Senior Customer Support Executive
Holiday in Japan
Booking our 15 day trip to Japan was made very easy by Viran. Viran explained everything we needed to know,and answered any questions we had.
We highly recommend Imagine Holidays NZ to book a trip through. Jill and Lyn.
2024年8月23日
Imagine Cruising New Zealand からの回答
Dear Jill and Lyn,
Thank you so much for your glowing review! I’m thrilled to hear that Viran made your booking process smooth and enjoyable. It's wonderful that all your questions were answered and that you felt well-informed about your upcoming 15-day adventure to Japan.
Your recommendation means a lot to us, and we’re grateful you chose Imagine Holidays NZ to plan your trip. If there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you an unforgettable journey!
Best regards,
Harrison
Senior Customer Support Executive
Imagine Cruising New Zealand からの回答
Dear Fiona,
Thank you for your fantastic five-star review! We're thrilled to hear that Dan made your booking process quick and easy. Providing seamless service is what we strive for, and it's great to know Dan delivered just that.
We can't wait to welcome you on your holiday and ensure it's just as smooth and enjoyable.
Warm regards,
Harrison
Senior Customer Support Executive
Good information
Scott was very helpful and explained everything well , a very easy decision to travel with Imagine Holidays was made.
2024年8月19日
Imagine Cruising New Zealand からの回答
Dear Sue,
Thank you for your wonderful five-star review! We're delighted to hear that Scott provided you with such clear and helpful guidance, making your decision to travel with Imagine Holidays an easy one. We strive to ensure our guests feel confident and well-informed every step of the way, and it’s fantastic to know Scott delivered on this.
We can’t wait to welcome you on your upcoming journey and ensure it’s everything you’ve envisioned.
Warm regards,
Harrison
Senior Customer Support Executive
Imagine Cruising New Zealand からの回答
Dear Kitty,
Thank you for your fantastic five-star review.
We are thrilled to hear that you received such helpful service from Viran. Our team strives to assist with all your needs, and it's wonderful to know that Viran met your expectations and provided you with excellent support. Her dedication to ensuring a smooth booking process is something we are very proud of.
Your kind words are greatly appreciated. We are delighted to have you as our guest and look forward to making your upcoming holiday an unforgettable experience.
If there is anything else we can assist you with as you prepare for your trip, please do not hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Very helpful staff member made booking…
Very helpful staff member made booking this cruise straight forward
2024年7月24日
Imagine Cruising New Zealand からの回答
Dear David,
Thank you for your wonderful five-star review.
We are delighted to hear that Viran provided you with the excellent service that made booking your cruise straightforward. Our team strives to make the booking experience as smooth and enjoyable as possible, and it's always encouraging to receive such positive feedback.
Your kind words are greatly appreciated, and we look forward to welcoming you on your upcoming cruise.
Warm regards,
Harrison
Senior Customer Support Executive
Excellent service
All information given very promptly and with a great amount of assistance avaulable, would book it all over again
2024年7月22日
Imagine Cruising New Zealand からの回答
Dear Meredith,
Thank you so much for your kind words! We're thrilled to hear that you received prompt information and felt well-supported throughout your experience.
It's wonderful to know that you would book with us again. Your satisfaction is our top priority, and we look forward to assisting you with your next adventure
Kind Regards
Josh
Customer Support
Viran was very patient and helpful and…
Viran was very patient and helpful and informed me of all the options.
2024年7月23日
Imagine Cruising New Zealand からの回答
Dear Jenifer,
Thank you for your kind words! We're delighted to hear that Viran was patient and helpful in providing you with all the options. It's great to know that our team's dedication to excellent customer service made your experience a positive one.
We appreciate your feedback and look forward to assisting you with your future travel plans. Please don't hesitate to reach out if there's anything else we can do for you.
Kind Regards
Josh
Customer Support
“Wow this is about my seventh trip”
Wow this is about my seventh trip with Immagine, why do I love Immagine, I’ll tell you, they do everything for you, you just book your initial flight, cruise or what ever and Bingo, they do everything else, yes everything, you just sit back and enjoy the holiday.
Eric Williams, Lyttelton, NZ.
2024年7月11日
Imagine Cruising New Zealand からの回答
Dear Eric,
Thank you ever so much for your glowing five-star review!
We are absolutely thrilled to hear that this was your seventh trip with Imagine Holidays, and even more delighted to know that our service continues to exceed your expectations. Your kind words about our all-inclusive approach, where we handle every detail so you can simply relax and enjoy your holiday, truly warm our hearts.
Your continued trust and loyalty mean the world to us. We are honoured to be part of your travel experiences and look forward to curating many more memorable journeys for you.
Warmest regards,
Harrison
Senior Customer Support Executive
Imagine Cruising New Zealand からの回答
Dear Ann,
Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had such a great experience with our service and staff. Your kind words are truly appreciated and will be shared with the team.
We look forward to welcoming you back for another exceptional holiday experience.
Warm regards,
Harrison
Senior Customer Support Executive
Efficient staff
2024年7月18日
Imagine Cruising New Zealand からの回答
Dear Mary,
Thank you for your wonderful five-star review! We are delighted to hear that you found our service efficient. Our team strives to provide prompt and effective assistance to ensure a seamless experience for our guests.
We appreciate your kind words and look forward to helping you with your future holiday plans. Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Dealt with Veran who was very efficent
Dealt with Veran who was very efficent, helpful and
friendly.
2024年7月12日
Imagine Cruising New Zealand からの回答
Dear Georgina,
Thank you for your excellent five-star review! We’re thrilled to hear that Viran provided you with efficient, helpful, and friendly service. It’s wonderful to know that her efforts made a positive impact on your experience.
We appreciate your kind words and look forward to assisting you with your future holiday plans. If there’s anything else you need, don’t hesitate to get in touch.
Warm regards,
Harrison
Senior Customer Support Executive
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。