Imagine Cruising New Zealand レビュー 

Imagine Cruising New Zealand からの回答

2024年7月23日

Dear Stephen,

Thank you for your wonderful five-star review! We’re thrilled to hear that you found our knowledgeable consultant to be a great benefit in planning your upcoming holiday in Vietnam and Cambodia.

A Mekong River cruise is truly an exceptional experience, and we’re confident that you’ll have a memorable and enriching journey. If you have any further questions or need additional assistance before your trip, please don’t hesitate to reach out.

Wishing you a fantastic adventure on the Mekong River!

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月23日

Dear Margaret,

Thank you for your kind review and for sharing your experience with Viran. We are delighted to hear that you found her helpful and easy to get along with. Your appreciation means a lot to us, and we are pleased that Viran could assist you so well.

We strive to provide excellent service to all our guests, and it’s wonderful to know that we met your expectations. Should you need any further assistance or wish to plan another holiday, please do not hesitate to get in touch.

Thank you once again for your feedback.

Best regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月17日

Dear Chris,

Thank you for your fantastic five-star review!

We're thrilled to hear that Viran was able to make your booking experience stress-free and enjoyable. It's wonderful to know that our team's dedication to exceptional service is appreciated.

We look forward to welcoming you on your upcoming holiday and ensuring that your journey with us is as smooth and delightful as your booking process.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月16日

Dear Mary,

Thank you for your wonderful five-star review.

We are thrilled to hear about the excellent service you received from Artem. It’s fantastic to know that despite the distance, he was able to put together a travel package that met all your needs and provided valuable information with kindness and thoughtfulness. At Imagine Holidays, we strive to tailor our packages to each guest’s desires, and it’s gratifying to hear that Artem succeeded in doing so for your group.

We hope your upcoming travels are as enjoyable as the service you received, and should you need any further assistance, please do not hesitate to reach out.

Warm regards,
Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月15日

Dear Esme,

Thank you so much for your wonderful review!

We are delighted to hear that your booking experience with us was so seamless and enjoyable. Viran and the rest of our team strive to provide efficient and pleasant service to ensure your holiday planning is stress-free and enjoyable.

Your kind words mean a lot to us, and we are thrilled to know that we have met your expectations. We look forward to assisting you with your future travel plans.

Best regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月15日

Dear Carolyn,

Thank you so much for your glowing five-star review. We are delighted to hear about your positive experience with Viran. It's wonderful to know that she was efficient, knowledgeable, and helpful throughout your booking process.

At Imagine Holidays, we strive to ensure our guests have a seamless and enjoyable experience, and it's fantastic to hear that we met your expectations. Your kind words will be shared with Viran and the team.

We look forward to assisting you with your future holiday plans.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月11日

Dear Andrew,

Thank you for your positive four-star review. We're delighted to hear that you found our information helpful and our process efficient, and that you appreciated the value of our deal.

Your feedback is invaluable to us, and we're always striving to enhance our guests' experiences. If there's anything we can do to earn that fifth star in the future, please let us know.

We look forward to assisting you with your next adventure.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月11日

Dear Lyn,

Thank you for your wonderful five-star review. We are delighted to hear that our efforts to cater to your needs were appreciated. At Imagine Holidays, our guests' satisfaction is our top priority, and your kind words inspire us to continue delivering exceptional experiences.

We look forward to welcoming you on another memorable journey soon.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月9日

Dear Joan,

Thank you ever so much for your glowing five-star review!

We are thrilled to hear that Daniel made such a positive impact on your experience. Our team strives to provide exceptional service, and it's wonderful to know that Daniel's humour, attentiveness, and patience contributed to your satisfaction.

Your kind words have been shared with Daniel and the entire team. We truly appreciate your feedback and look forward to welcoming you on another Imagine Holidays adventure in the near future.

Warmest regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月4日

Dear Anne,

Thank you so much for your wonderful five-star review! We are delighted to hear that Viran was able to assist you so effectively and make the booking process smooth and easy for you. Your kind words are greatly appreciated and will be shared with the team.

We look forward to welcoming you on your holiday and providing you with an unforgettable experience.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年7月3日

Dear Jean,

Thank you for your wonderful five-star review. We're thrilled to hear that your first-ever cruise booking experience was seamless. Viran takes great pride in providing informative and helpful service, and your kind words will certainly mean a lot to her.

We look forward to assisting you with more unforgettable holiday experiences in the future.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年6月20日

Dear Ian,

Thank you for your kind review! We're delighted to hear that you received excellent service from our experienced staff.

Your satisfaction is our top priority, and it's wonderful to know we met your expectations.

If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.

Kind Regards
Josh
Customer Support

Imagine Cruising New Zealand からの回答

2024年6月19日

Dear Christine,

Thank you for your wonderful feedback! We're delighted to hear that you found our booking process very helpful and easy over the phone. We're honored to have you choose Imagine Holidays for the second time and appreciate your high recommendation.

Thank you for your continued trust in us. We look forward to making your upcoming holiday as enjoyable as the first!


Kind Regards
Josh
Customer Support

Imagine Cruising New Zealand からの回答

2024年6月13日

Dear Lenora,

Thank you for your wonderful five-star review. We are delighted to hear about your positive experience with Charlie. At Imagine Holidays, we strive to provide professional and friendly service, and it's gratifying to know that Charlie's explanations and attentiveness met your expectations.

We look forward to welcoming you on another unforgettable holiday package in the future.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年6月11日

Dear Geoffrey,

Thank you for taking the time to share your feedback regarding your recent experience with Imagine Holidays. We genuinely value all input from our guests as it helps us to continually improve our services.

I am sorry to hear that you found the add-ons and variations to be expensive and that there was limited opportunity to discuss these further. We strive to provide a wide range of high-quality options to enhance our guests' holiday experiences, and we appreciate that this may not have met your expectations on this occasion.

If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年6月5日

Dear Garth,

Thank you for your wonderful feedback! We're delighted to hear that our staff member's patience and helpfulness made a positive impression and helped you feel confident in your travel decisions. Your satisfaction is our priority, and we're here to assist you every step of the way.

Kind Regards
Josh
Customer Support

Imagine Cruising New Zealand からの回答

2024年6月5日

Dear Debbie,

Thank you for your kind words! We're delighted to hear that you found our service efficient and friendly. Your satisfaction is our priority, and we look forward to assisting you with your future travels.

Kind Regards
Josh
Customer Support

Imagine Cruising New Zealand からの回答

2024年6月3日

Dear Andy,

Thank you for your wonderful five-star review. We are delighted to hear that you are very happy with the booking process.

Viran, your dedicated agent, is truly exceptional, and we are pleased to see her service recognised. She takes great pride in ensuring our guests have a seamless and enjoyable experience from start to finish. Your kind words are greatly appreciated and will certainly be passed on to her.

We look forward to assisting you with your future holiday plans and providing you with more memorable experiences.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年5月27日

Dear Lisa,

Thank you for your fantastic five-star review!

We are thrilled to hear that Viran provided you with excellent service. At Imagine Holidays, we take great pride in ensuring our guests have a seamless and enjoyable experience, and it’s wonderful to know Viran succeeded in making your experience memorable.

Your feedback is greatly appreciated, and we look forward to assisting you with more extraordinary holiday packages in the future.

Warm regards,

Harrison
Senior Customer Support Executive

Imagine Cruising New Zealand からの回答

2024年5月26日

Dear Debbie,

Thank you for your glowing five-star review! We are delighted to hear that you received great advice and information from Viran. Your kind words mean a lot to us.

At Imagine Holidays, we pride ourselves on the expertise and dedication of our team members, and it's wonderful to know that Viran's service made a positive impact on your experience. Should you require any further assistance or have any more questions, please don't hesitate to reach out.

We look forward to helping you create more memorable holidays in the future.

Best regards,

Harrison
Senior Customer Support Executive