They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... もっと見る
Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... もっと見る
企業が回答しました
DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... もっと見る
企業が回答しました
企業情報
当該企業による記述
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
連絡先
4901 13th Ave S #1013, 58103, Fargo, 米国
- imailkenya.co.ke
3.5
まあまあ
138件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 25％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This is perfect for my shipping needs
This is perfect for my shipping needs. Communication is also perfect. Pricing is also not bad
2024年4月19日
自発的なレビュー
It's been a pleasure doing business…
It's been a pleasure doing business with iMail. Stress free process
2024年3月16日
自発的なレビュー
Pretty easy to use
Pretty easy to use. Sent a box to my family in Nairobi. Delivered in one piece. Superb notifications
2024年3月2日
自発的なレビュー
Perfct und perfect
Perfct und perfect. Great systems in place. Keep up the wonderful job. Very promising company
2024年2月9日
自発的なレビュー
You can trust them to ship valuables of…
You can trust them to ship valuables of any kind and they'll deliver to you, directly to your door
2024年2月3日
自発的なレビュー
Extremely fast..
Extremely fast... Improved billing. Great platform for international shipments
2024年2月2日
自発的なレビュー
Avoid
Avoid, avoid, avoid. When you wake up,avoid. In the afternoon, avoid. And in the evening, avoid. Just avoid Imail. I just lost 2 valuable items with them. Unless you wanna chat with their customer care and at the end not find your item, just AVOID
2023年12月22日
自発的なレビュー
Ship from USA to Kenya からの回答
I thought this issue was due to a package that was not labeled correctly and the matter was concluded
Very effective and the costs are good
Very effective and the costs are good. The delivery process to the house is also seamless. Serious company
2024年1月12日
自発的なレビュー
Easy to deal with and very…
Easy to deal with and very straightforward shipping. Big up
2023年12月11日
自発的なレビュー
Straightforward and convenient
Straightforward and convenient. They do not rob you with hefty volumetric charges and other hidden charges
2023年12月1日
自発的なレビュー
Friiendly team
Friiendly team. I used them to ship a monitor and the process was very smooth
2023年12月1日
自発的なレビュー
Satisfied by the shipping
Satisfied by the shipping. All items were delivered by the rider in excellent condition
2023年11月29日
自発的なレビュー
They can ship almost anywhere
They can ship almost anywhere. Company has very good rates for bulky shipping to South Africa
2023年11月23日
自発的なレビュー
KRA ha been making life very difficult…
KRA ha been making life very difficult for travelers... Companies like these step in to save the day
2023年11月17日
自発的なレビュー
THEY SCAMMED ME
Anyone who has never shipped with these criminals should never try. Few months ago they scammed me items worth kshs 7,000 only for them to take over 8 months despite them recieving the items on the third day of purchase from ebay. The 3-small items were less than a kg only for them to package my goods with other peoples products and ask me for Kshs 14,000 as sipping cost on delivery 8-Moths later!!!!!!
I will keep rating this corrupt company for scamming Kenyans until they are exposed.
2023年6月17日
自発的なレビュー
Ship from USA to Kenya からの回答
I am not sure whether you are referring to the right company. In case of anything feel free to contact us anytime regarding any issues you may have. You can also post the invoice you received to confirm it was from us
Nice to be able to track the packages…
Nice to be able to track the packages and good offline communication when your phone is not online. Would be great to have automatic WhatsApp notifications
2023年8月25日
自発的なレビュー
Incredible handling
Incredible handling. I shipped very fragile items and got them in perfect condition.
2023年9月14日
自発的なレビュー
Shipment was sent over three months…
Shipment was sent over three months ago. To date nothing given. They overcharge and then make excuses. They said pay the additional charges and you get the parcel else it will take time to come out. Now the fourth month is starting and they still are not interested in shipping or delivering. These guys are crooks. I have since then had three other shipments from US delivered but not these guys. Keep using the excuse the goods are stuck in customs....but other companies manage to deliver.
2023年9月14日
自発的なレビュー
Ship from USA to Kenya からの回答
As is public knowledge, KRA seized a lot of shipments from almost all shipping companies starting in June 2023 as they were trying to enforce their new policy of clearing goods by value as opposed to the tradition of using weight. All clients with goods in that shipment were affected and there was a slight extra charge which we communicated via invoice three months ago. We gave you the choice of waiting until we could negotiate the figure down since the extra charges were astronomical but you chose not to pay the invoice, We have communicated severally that as long as the invoice is paid, we would just need your delivery address and you can even send proof of payment and delivery address here. This was the only shipment we had an issue with and as mentioned earlier it affected all companies and as mentioned, we'd just need you to pay the invoice and provide us with your delivery address. We do apologize for that extra charge that affected the shipment but when it comes to KRA, it wasn't really a choice
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