Great service provided by Dan and Jake, all information given and timely responses to any questions we had. Very happy with our purchase
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Second car ive bought from Imperials and the service is second to none! Jake was great at understanding my requirements and would recommend for anyone looking for a car.
Well, where do we start ! Really really poor communications from Daniel as he didn’t return calls, got the wrong price, didn’t create confidence, didn’t get us a Px price.. I had the chase everything... もっと見る
well what can we say i have bought off daniel twice before range rover also a maserati i phoned regarding a tesla on wednesday and picked up 6 days later he went through everything with us as not use... もっと見る
企業情報
当該企業による記述
Welcome to Imperials, home of luxury used cars in Hornchurch & Chelmsford. Browse our premium car collection & book your test drive today!
連絡先
Cooksmill Green, Ongar Road , Cm1 3SR, Essex, 英国
- media@imperials.co.uk
- imperials.co.uk
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Great service.
Dealing with Kevin over the phone and in person is a pleasure. What you need to know when you need to know it on the ball and honest. Couldn’t ask for better service i would highly recommend imperials to anyone looking for outstanding cars and amazing service.
Thanks again.
Really great guys
Really great guys, they managed to source me the exact car I was looking for. Highly recommend them 👍🏼
Great customer service
Genuine and helpful team
Daniel and the team at Imperial are knowledgeable and friendly and went the extra mile to help us in our purchase. We're very happy with our experience
Friendly
Friendly, helpful and knowledgeable
An enjoyable purchasing experience from start to finish
Everyone was welcoming and helpful
Everyone was welcoming and helpful!
Honest people. I would happily buy from Imperials again.
Replacement Bentley
Looking for a replacement for my old Bentley and I came across Imperials, a real breath of fresh air I purchased an unmarked used Bentley and it is everything that Jim Wonnacott said it was. I didn’t even take it for a test drive they gave me a cast iron warranty and I truly trusted them from the first handshake. I hope you have the same experience. Thanks Jim and thanks Imperials
Bought a Range Rover from Imperials…
Bought a Range Rover from Imperials last year, decided to leave a review for a while in case something subsequently went wrong. It hasn't, the whole experience was great - good communication, realistic and honest approach to px and end result was a great car!
Fantastic company to do business with
Great company to deal with,very patient and understanding,Kevin the salesman is top draw,well done imperials would definitely use you again and recommend you to friends and relatives.
Professional company
Professional company, great cars, happy with the service , Daniel very helpful salesman!
I like diss company bicuze no live…
I like diss company bicuze no live costumers from chat , fun end call very chick if have problem from bay Carr nice see dis company imperial carrageas Limited
I purchased a Lamborghini from…
I purchased a Lamborghini from Imperials for £175k through collecting cars the auction site (167,500 winning bid & 6k+vat fees to cc) on the 9th June.
Imperials had stated the car had no faults.
Cars listed on there must comply with the credit consumer act, where you have recourse should they be not-as-listed.
I had good communication with Mason, Shaun’s Son up until day of collection, the 20th June.
When I was there, he told me the car had the tyre light on, but would go out one I was ‘down the road as he’d just chucked some air in’, I asked if that meant it had a puncture, he said no.
I took some photos of the car outside the dealership before setting off.
I got home and the tyre light had not gone out, also I’d noticed the engine management light was on (and is shown being on in the pictures before I left them).
I emailed my findings to Mason the next day, asking what to do. No reply.
I emailed again on the 17th July, stating as I’d had no reply offering help, I wanted to exercise my right to reject the faulty vehicle within the 28 day period (credit consumer act). No reply.
16th August, another email sent by me. No reply.
I informed Collecting Cars, at this point, who banned them from using their site, and I issued a ‘Notice Before Action’ on the 31st August.
I was going to take them to Court for the amount of the service invoice I’d received to put the car right, for nearly £3k. The ecu report from the inspection shows the faults were present & being ‘reset’ for some time before I collected the vehicle.
3 days later, a reply from Mason! The first one since collection – attaching a signed order form by me (which I was given to do after already paying for the vehicle, & as I was out the door with the folder of service history in my arms) where I have waived all my rights to the credit consumer act apparently.
It’s just disappointing, buying a car like this should be a great experience, and I’ve been let down by some cowboys. It’s luckily rare this happens now with second hand car sales, as things like the credit consumer act were set up to stamp them out. So please check the paperwork Imperials are getting you to sign when you are buying.
At short notice I contacted Imperials…
At short notice I contacted Imperials about a 991 911 Turbo S
I’m pretty demanding when I want something so I did a deal over the phone with the expectation that I could collect the following day. Very short notice for a car that requires the attention to detail and preparation prior to release.
Imperials were adamant that the car was absolutely perfect but despite that they were insistent that it had to go through the workshop and meet high standard (including 12 months MOT) irrespective of how many months were left on the existing MOT.
The Porsche passed its MOT with flying colours but the check pulled up that the rear tyres were below a certain value but more than legal for the Mot.
I hadn’t noticed this but it was pointed out to me and a reduction was agreed to reflect the future cost and requirements for new rear tyres.
I feel I bought this car at an incredible price as the market with these cars was in a massive unpredictable position due to supply and demand and also availability of stock.
Overall, I have been delighted with the car and the way it was described prior to purchase. I traveled a very long distance to buy my Porsche but I had confidence in Imperials that the journey wouldn’t be wasted.
Thanks for all the staff that facilitated my dream car. High recommendations for this company and service .
Extremely civilised and knowledgeable…
Extremely civilised and knowledgeable staff who do everything possible to meet my needs and expectations. I truly enjoy dealing with them, it’s hard for me to imagine a better dealer and car buying experience. Peter L
A fantastic buying experience
A fantastic buying experience. Kevin was outstanding from start to finish. Imperial's attention to detail was impeccable and the entire journey was easy, relaxed and informative. I would highly recommend Imperials to anyone looking to buy a prestige car. Thanks again guys, thoroughly superb.
Bentley GTC
We knew what we wanted and Imperials had the car. We dealt with Jim, everything went as smoothly as you would want. Thank you.
Calm and enjoyable process
Jim was helpful and responsive to my requests. On day of pick up Jim made the process feel calm and relaxed. He was also helpful organising pick ups in the local area. Thanks for your help Jim.
Oliver at Imperials Chelmsford was…
Oliver at Imperials Chelmsford was excellent from start to finish on the sale on my Bentley GT. Professional and friendly service, would recommend to anyone.
Matt
Best car dealer in Essex.
Great dealer. Fantastic communication and very professional. Oliver Wright was quick to pick up the car and clear the funds. Would very highly recommend.
Excellent customer service
Excellent customer service! So personal and relatable lads👏🏻
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