Had issue with my EV charger connecting to 3g issue due to some sim issue. Jack was helped us to reset the 3g dongle, however the connection was not successful. Jack emailed with all my options to... もっと見る
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レビュアーのコメントを見てみましょう
I have been using Indra Pro for last 3 years, last year in September 2025 charger started playing but Indra customer support is very nice and very good, they replaced charger as well as installed Wi-F... もっと見る
Awful kept blaming the instal for the issues. Even wanted us to get the electricity company out to dig up the road. The neighbours have chargers with different companies installed before mine and have... もっと見る
Fantastic UK company offering state of the art solutions to renewable technology. I have one of their ev car chargers on my wall (Indra Smart Lux) it is a brilliant bit of kit, reliable, easy to use a... もっと見る
企業情報
当該企業による記述
Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging. Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging. Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs. Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.
連絡先
Sentinel House, Sparrowhawk Close , WR14 1GL, Malvern, 英国
- 01684770631
- support@indra.co.uk
- indra.co.uk
4.1
ほぼ満足
925件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 56％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had some issues with the app
Had some issues with the app, and phoned customer service. Spoke to a very helpful gentleman who I think was called Tish. He patiently talked me through the way to resolve the problem. At 76 years old technology is not my strong point. However he carefully guided me through the whole process. First class service !!!
2025年11月5日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you so much for the fantastic feedback! We will pass on your lovely comments to Tish and the team. Remember, we're only a call away if you need any further support.
Helpful Joining Octopus IOG
Left OVO (dobuling the EV charge price) and changed to Octopus IOG. Had a problem to link Indra to Octopus. The support from Lucian & Indra is responsive and helped me to join Octopus quickly.
Problem solved. Nice job!
2025年11月3日
Indra Renewable Technologies からの回答
Thank you so much for your positive feedback and review. We're thrilled to hear that our team managed to get your problem solved so quickly and smoothly. We'll pass on your comments to the team and remember, we're only ever a phone call away if you need any further support.
Needed some new schedules for my V2H…
Needed some new schedules for my V2H charger. Request was actioned promptly and effectively by Danielle.
2025年10月27日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you for your positive review and feedback. We're thrilled to hear that Danielle was able to help you solve your issue so quickly and effectively. Do remember we're only at the end of the phone or a quick email if you need more support.
Problem solved.
A very good experience as usual. Very helpful and friendly. Problem solved. Thank you, Ti's. Indra have always been ready to help me with the charger and go through the necessary instructions to rectify problems. There hasn't been many. Very happy with the Indra staff including Abbie. 😀
2025年10月31日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you so much for your positive feedback and review. We're thrilled that our expert team were able to help you resolve the issues quickly and painlessly. We'll pass on the positivity to the customer success team. Don't forget we're only ever an email or phone call away if you need any further support.
EV charging issue
Spoke to Tish this morning, very helpful and resolved my issue.
2025年10月31日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you so much for the great review and positive feedback. We're so pleased to hear that Tish managed to resolve your issue so quickly and easily. Don't forget that we're only at the end of the phone if you need any more support from the team.
Really professional and knowledgeable…
Really professional and knowledgeable customer care team, Alice was very polite, courteous and professional, she got our issue sorted out quickly.
2025年10月28日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you for the positive feedback and review. We're so pleased to hear that your issue was sorted out so quickly and smoothly. We'll pass on the comments to Alice and the team. Don't forget we're only a call away if you need more support.
The most unhelpful company going
The most unhelpful company going. Got a faulty EV charger costing me on my energy bill. Indra constantly got excuses to say it’s not them and eventually when they take ownership of their fault, they book a site visit to rectify this which they have now cancelled twice because of their mishaps again making every excuse under the sun. Even when I try I ask to make a complaint, they say they will call me back which never happens. Definitely going to get an alternate company to fit a EV charger who are competent in this industry. I recommend avoiding Indra unless you’re happy with a poor service and product causing you stress only getting a ‘sorry’.
2025年10月28日
自発的なレビュー
Indra Renewable Technologies からの回答
We're really sorry to hear about your recent experience. We aim to deliver a service and journey that is smooth for customers experiencing an issue. While our charger care service has broad coverage, we do not control the availability of contractors who carry out these visits. We understand your frustrations and will take your review as feedback and continue to work alongside our partners to improve services.
Amanda Absolutely fantastic from start…
Amanda Absolutely fantastic from start to finish got my issue sorted quickly and only took 5 minutes from start to finish
2025年10月27日
自発的なレビュー
Indra Renewable Technologies からの回答
Great! We're so pleased to hear that Amanda was able to help you sort out your issue so quickly. Our team works hard to provide the best support they can. Don't forget to call if you need any further help!
Indra Smart Pro Gen 2 EV charger
I have an Indra Smart Pro Gen 2 EV charger which integrates well with the Octopus Energy Intelligent Octopus Go tariff providing low cost car charging. The Indra charger integrates with Octopus using WiFi which for me is better than using a SIM card which can incur extra charges. Occasionally I have a question for Indra about functionality and they are very helpful.
2025年10月25日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you so much for your positive comments and feedback. Our team works hard to help customers with their questions and issues. We're so pleased to hear you're getting all the benefits of an Indra Smart charger, and our customer success team is available to support whenever you need it.
Jack was superb at fixing my problem
Jack was superb at fixing my problem. He was knowledgeable quick and kind. Great support
2025年10月24日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you for your positive comments and feedback. We're so pleased to hear that your problem was solved so quickly and easily. We will pass on your positive comments to Jack and the team. Remember, we're always here to support if you need it.
EV Charger not registerinhg on network
Tish
Was very patient and provided excelent step by step guidance.
2025年10月23日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you for your review and the positive comments. We're happy to hear that Tish was able to provide the support you needed to get your charger working and registering on the network. We'll pass on the positivity to Tish, and remember we're only a call away if you need more support.
La peor gestión posible deja a una casa sin luz
La lamentable gestión que Indra está haciendo de una mera incidencia técnica con e-distribución, ha dejado a mi casa, mi familia, sin luz. La gestión que han hecho y los pasos que han dados son tan surrealistas y rocambolescos, que una vez expuestos los hechos, el Síndic de Greuges ha admitido a trámite mi solicitud y un relevante medio de comunicación está estudiando el relato para darle forma. Nos tienen sin luz, Indra es responsable, imprudente al caso, indiferente a la situación de una familia que jamás ha impagado una factura.
2025年9月15日
自発的なレビュー
Indra Renewable Technologies からの回答
Hi Anna - this review relates to another company with the same name as us.
Excellent service as always
Excellent service as always. Knowledgeable and professional staff. 5*
2025年10月21日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you so much for your really positive review. We're thrilled to hear that you had great service from our team. We think they're pretty awesome too, and will pass on your positive comments. We're only at the end of the phone if you need any more support.
Customer Support as it should be
Had an issue with reconnecting my charger to a replacement router. Called and spoke with Tish who calmly and extremely professionally talked through the reconnection process and confirmed that everything was working correctly before closing the call. Customer support as it should be.
2025年10月22日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you for your review, and the really lovely positive comments. We're so glad that our team were able to help you get the problem resolved so quickly and easily. We'll pass on your praise to the team and remember we're only at the end of the phone if you need more support.
Another problem - no response again
Not the first time I've had problems and not got the promised response.
My Indra Smart Pro lost power last Friday and I called Indra, was in a long queue, so requested a call back, which unsurprisingly never came.
I identified the problem as likely being with the cut out installed by the engineer when the charger was fitted, this isn't working and may therefore be a hazard.
I emailed Indra on the Saturday and the automatic response promised a call back within 24 hours on a working day (which should have meant yesterday) - again, nothing.
I have a charger that has no power, and potentially a dangerous supply, and nothing from Indra.
There seems to be no point calling them or emailing again as response is appalling.
2025年10月17日
自発的なレビュー
Indra Renewable Technologies からの回答
We're sorry to hear that you're having issues with your charger and have concerns about the supply. Please can you call our customer success team on Monday morning, and they will endeavour to resolve the issue as soon as possible.
Ok so I have had problems with the home…
Ok so I have had problems with the home charger connecting to the Internet been sent a wifi dongle for the installer to install.have rung twice before to chase it up, however as everyone does .....needing the car at the minute is paramount as my mum is on end of life....indra get your act together.
2025年10月3日
自発的なレビュー
Indra Renewable Technologies からの回答
We're so sorry to hear about your connection issues and understand the frustration of not having things operate smoothly, especially with other life difficulties to negotiate. Please do call our customer success team on Monday morning, as they will do all they can to try and sort out the issue in the quickest possible time.
New EV Charger Up and Running 👍
Delighted with the customer service I received this morning from Jack Addis in helping to deploy my new EV charger. Patience and persistence in guiding me through the process of connecting the charger to my home router then remotely configuring on my behalf. Excellent service from Indra thanks guys!!!
2025年10月17日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you, Ross, for your positive review and lovely comments. We're so glad that Jack was able to help you get connected and get your new charger up and running well. We hope you'll enjoy the benefits of owning an Indra charger and remember that we're only at the end of the phone if you need further support.
Tish at Indra provided excellent…
Tish at Indra provided excellent service and connected my charger after it lost connection.
2025年10月16日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you so much for your positive feedback and comments. We are really happy to hear that our team were able to help you get sorted and your charger reconnected. We'll pass on your positive comments to the team. We're only at the end of the phone if you need any further help.
Great customer service
Easy to reach customer service. Friendly, patient and keen to help. Very good app too
2025年10月14日
自発的なレビュー
Indra Renewable Technologies からの回答
We're so pleased to hear that you've had a great experience with our customer success team and that they were able to help you solve your issue. We will pass on your positive comments, and remember we're only at the end of the phone if you need more support. We're pleased you're finding the app helpful too!
My main mobile phone somehow lost connection...
My main mobile phone somehow lost connection with the mothership. After 16 attempts to re-connect, I finally called the helpline.
It took Tish all of 5 seconds to get me re-attached.
A great personal and friendly service.
2025年10月16日
自発的なレビュー
Indra Renewable Technologies からの回答
Thank you so much for your great review and the positive comments. We're thrilled to hear that our team managed to help you get sorted so quickly and easily. We'll pass on the positivity to the customer success team and Tish. Remember that we're always here to help if you need more support.
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