Service! It was fantastic - thank you very much indeed. Having chosen and bought the wrong heater, a phone call to Mohamed (customer services) sorted this out. He advised which one suited our requi... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Have not tested the 1200W heater yet but on first impressions look to be well enough built. Installation was relatively straight forward, although the fasteners supplied to attach the bracket to the h... もっと見る
I normally don’t write reviews but needed to make an exception for IHS. I ordered two infrared round mirror heaters and got them shipped to Australia within 1.5 weeks. Altaf organised a quick delivery... もっと見る
I called before ordering and Mohammed was incredibly insightful, helped me choose the right ones for my space and actually sold me what I needed, didn’t try and push more expensive ones on me! It als... もっと見る
企業情報
当該企業による記述
IHS is based in Bolton, Great Britain and started trading in July 2016. We have been quick to establish ourselves as one of the leading providers of Infrared Heating in the United Kingdom. Offering competitively priced products, strong product guarantees, the right product certifications and with a great UK delivery service, IHS is regarded as one of the best available suppliers in the market today of FAR Infrared Heating Panels. With our team of experienced staff and continued investment in research and development, we are confident that our products will perform to a very high standard.
連絡先
Unit G10, Hartford House, Weston Street, BL3 2AW, Bolton, 英国
- +44 0 1204 520544
- info@infraredheatingsupplies.com
- infraredheatingsupplies.com
4.8
優良
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unfortunately I was sent a faulty…
Unfortunately I was sent a faulty thermostat, which meant I had to go find another thermostat as electrician was waiting.
2025年9月2日
Infrared Heating Supplies からの回答
HI - we have collected the thermostat, and when we have received it back the item has been tampered with, there are screw marks where someone has tried to open the item and the sensor has been damaged. Unfortunately maybe the electricians may have done this and told the client its faulty.
Answer my email
2025年7月8日
Team so helpful and knowledgable…
I called before ordering and Mohammed was incredibly insightful, helped me choose the right ones for my space and actually sold me what I needed, didn’t try and push more expensive ones on me! It also arrived the next day and delivery was so easy.
So if I ever need more, I’ll definitely be coming back!
2025年6月17日
Very genuine company
Very genuine company. They are very professional and helped me to sort out problem with connection of thermostat to the heater. I am very happy with their products.
2025年5月22日
A good quality product
This was delivered promptly and was exactly what I wanted. Await to see how it performs, but on testing it is ok.
2025年5月2日
A faulty panel was sent to me
A faulty panel was sent to me. The help line insisted my electrician waste time doing various things on different days although it was obvious it was dead. The panel looked old and one plastic strip loose.
They said they would replace it, which they did with a smaller cheaper one and they would pay the difference but one the collected the panel. They expected me to be at home all day on 3 different days to collect the panel and when they finally collected it they refused the refund - stated I must have damaged it,
Enormous waste of time - 3 days having not to work (failed to collect) and money
2025年3月6日
自発的なレビュー
Infrared Heating Supplies からの回答
Thank you for your feedback - it is a shame that we have to go through this as a business when we have done everything to help you, as can be seen by our other reviews, we try our best to help and advise all our customers
However, for our other clients and potential future customers, we would like to explain exactly what has happened here. A brand new fitting was sent to the client, once received they gave us a call to advise it was not working, so in trying to offer excellent service as we do without any delay, we asked to do a video call to see if there was any issues. Upon troubleshooting the device, the item did not work so we offered to replace it with a new fitting. on which the customer asked for a smaller fitting, and we promised to refund the difference.
We arranged a collection at our cost with the client, and on the first occasion they were not in, so we had to rearrange at our cost again. In the meantime we already sent out a new panel, which we tested beforehand and the customer received this item. Once we received this faulty item back, the box had been not been damaged, but once opened the original fitting was broken. The side LED light bars were fallen off, and left inside the bottom of the box, there was scratches all across the surface with big dents too, although there was no damage to the box, which meant it was not damaged in transit.
As it was potentially a faulty item, we tested the panel, realising the client had in fact used this item and had blown the fuse when trying to install it. If we had been told this truth, we would have happily helped advising how to replace a fuse. Even then we still decided to advise the client about this rather than charge her for this panel, we would be happy to only keep the difference which was £55, rather than charge her £375, which we thought was helping
All this while we received threatening and irate phone calls from the client, who advised she was a doctor and that she would leave a bad review - which unfortunately she has done. In regards to taking days off work, we tried to deliver and collect on numerous occasions but the client told us they were at work, even after agreeing a set day to with our team
We believe in offering excellent customer service and high quality products and on this occasion we also went out of our way to help the client. In fact they have decided to keep the 2nd fitting, which shows the quality of our product
Contacted for advice about heaters
Contacted for advice about heaters, got back to me straight away with suggestions, I took their advice and ordered 2 infrared heaters.
They were delivered on time and easy to put up just as they said they would be.
Great service highly recommend.
2025年4月25日
Bar heaters
I installed a number of the bar heaters in a large hall by using the calculate on the web sit and it is very impressive I am an electrician and my customer is very happy about the results. Great product.
2025年2月21日
Excellent help line.
Service! It was fantastic - thank you very much indeed. Having chosen and bought the wrong heater, a phone call to Mohamed (customer services) sorted this out. He advised which one suited our requirements, it was delivered to us promptly and the original purchase collected. Everything worked a treat. You couldn’t have been more helpful. We are now enjoying the warmth. Thank you!
2025年2月13日
Reasonable price and quick delivery
Reasonable price and quick delivery
I already have infrared heaters so knew what I was buying.
2025年2月11日
Very pleased with heated mirror.
Very pleased with heated mirror.
The on off button for the light is a bit awkward .
2024年12月13日
Great service overall
Great service overall. Product arrived, on time, as described, worked straight out the box. Easy to install, template aligns with the fixings (some other products don’t fully align!), easy to pair the radiator with the thermostat. Plugs into a mains socket.
2025年2月12日
Great friendly advice and quality products
After a lot of searching we found this company and arranged a visit to discus our requirements and view the heaters. We purchased a wall mounted bar heater for a craft room and a ceiling mounted illuminated heating panel for the bathroom. Both products work brilliantly and have exceeded our expectations. Highly recommend this company, first class customer service.
2025年2月5日
自発的なレビュー
Ordering was simple
Ordering was simple, arrived the next day! Had a few difficulties setting up, obviously I can't follow instructions haha, rang the tech team and they were brilliant. Bathroom is so warm now
2025年2月3日
Great product
Great product (heating panel) works well. Good price and was delivered quickly.
2025年1月10日
Excellent service
Excellent service. Staff were very informative and helped me make a good decision about which product to buy. Item was dispatched very quickly and arrived in good order.
2025年1月7日
Great product!
Fast shipping, product as described and packed well. Performs as described - great experience. Thank you!
2024年12月17日
Delivery and Installation issues
Reading comments here I agree APC are NOT reliable at all, strangely the first delivery was stolen from my front door 8 minutes after delivery, I have it on the Ring doorbell.. what a coincedence someone just happened to be passing by when they delivered eh .. road is more than 40m from front door... not IRHS fault, just change shipping agent pls.. also something that needs to be way, way clearer .. the IR heating panels show lovely pictures in living rooms, bathrooms etc BUT it is NOT clear at all there is a 3 pin UK plug - didn't see any cables running accross the roof or down walls in the pictures but if you take time to read the manuals etc it does state this ... needs to be clearer pls as this was a real issue when fitting on a utlility room ceiling and requied a plug fitting to be added on the ceiling, very ugly. Service and shipping times were great, sorry for 3 stars but the other issues really made a poor experience having spent 600 pounds on 2 panels.
2024年12月12日
自発的なレビュー
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