Infraredi レビュー 157

I recently had a frustrating experience with Infraredi regarding my order for an infrared item.The item was held by customs for over nine weeks due to an incorrect invoice provided by Infraredi. Despite paying the required customs fees, the item was not released, causing significant delays and additional hassle.After this lengthy process, I requested a refund for both the product fee and the customs fee. I appreciate that Infraredi processed the refund quickly. However, shortly after, the product was finally released by customs and arrived at my home.When I reached out to Infraredi to confirm whether I needed to return the item, I was initially told no. Yet, just two days later, customer service informed me that I could either pay for the product or return it. I explained that I had already received a refund and that the only outstanding cost was the customs fee. I expressed my intention to return the product.To my surprise, I was then told that I would have to pay the return shipping fee. This seems unreasonable, considering that Infraredi confirmed there would be no additional customs fees prior to my purchase and that their incorrect invoice led to the customs delays. I incurred a lot of effort corresponding with customs and Infraredi throughout this ordeal.Overall, I find it disappointing that I have to bear the return shipping cost if I want to return the item, even though Infraredi's error caused the issue. I hope they improve their processes and customer communication in the future.

I bought the large wrap. Opened the box. No instruction manual nor information. I emailed them. They'd forgotten to include it. I charged the wrap. It worked properly (I assume 'properly' because there was NO MANUAL!!)...until it didn't. The wrap kept automatically switching off after less than a minute. I'd switch it on - it would switch itself off. Before buying I was told by customer service the battery life is "2hrs." This lasted less than 30 mins. 1 week on and customer service have stopped emailing me because I want to send the DEFECTIVE item back with a full refund. I cannot recommend this product or company.

Love using my Pro Max after a gym sesh! Has helped me with muscle recovery!

I've been using my LED Face Mask every night and it's really helped with my acne around my T zone. Definitely worth every penny! Big thanks to Emme for the assistance!

This panel has changed my life, and the lives of my family members, it's amazing. We live in a cold place with little sun, but not anymore. We start every day in full red light. Brilliant company, brilliant product.

The warranty and Communications with the staff are exceptional the product is above grade to the competitors.

I've had my flex max for 7 months now and the on/off switch has malfunctioned. It flashes on and off constantly, although the device does seem to work it did cut out at one point. I'm now afraid to use it. I contacted the company and they requested a video which I sent. Three emails later and I've still received no reponse from them. There's apparently a 3 year replacement warranty! I'm now stuck with a device I daren't use! I would not recommend this company at all.
Infraredi evetually got in contact and I must say the issue was sorted very quickly and efficiently. I now have a fully working new device and the old one has been returned. Customer service was very good once we managed to make contact. I'm very pleased with the outcome and the device.

Love my Body Warp! It's really helping my lower back pain and helping me sleep better at night. Arrived quickly from Montreal warehouse. Thanks Infraredi

Great product that's working excellent for the thin skin and bruising on my legs. Also working great for my daughter's spots. Support from Joyce is excellent.

I've been using the infraredi for a few months now, and I'm really impressed with the results. My skin looks better, and I feel more energized. The quality of the product is top-notch.

I Purchased the Flex Max Plus as I was looking for a wider device to cover my body. The device s very high quality, the touch screen makes it easy to use and it arrived quickly from Montreal High recommend!

I sent numerous emails re recent purchase with no response as yet. No phone numbers on website provided.

I have had the joint wrap for a few months but it developed an issue where half of the LEDs stopped working. Emme could not have been more helpful, I git a swift and helpful reply advising me a replacement would be sorted. The units were out of stock, so looks like Infraredi arranged for mine to be sent straight from the manufacturer, so I got it sooner than was promised. Very please with the support I received from Emme.

REFUND received but sadly neither any apology or explanation given for undue delay.

UPDATE 9 Apr 24: I’m changing my 2 stars to 5 stars following a response from Infraredi overnight.
They contacted my husband explaining they had some short term staffing probs, hence delay in getting back to us. They have taken onboard our feedback and are supplying us with a stand FOC and have completely restored my faith in the company. We all know problems can happen, it’s how a business deals with it and Following the correspondence and care received today I would not hesitate to recommend them.

Ordered the pro elite (4x max pro lights)with door hanger which arrived quickly. Everything looks professional but soon realised the assembly instructions were a little vague. There are cables incl that are not mentioned in the manual. But a real problem….what was incl to hang the panels on the door is different to what is in book. This adds extra length and panels will not fit on the back of a uk standard sized door. Ok so we try and contact them … no telephone number ( don’t you just hate that) so we email… no response so far. Try and use live chat….. no response to that either…..
Their customer service is shocking. Right now I’m not sure what to do to resolve. I’ll have to go legal…. Don’t want to do that, but right now I feel I have no choice, When they ignore you.

Had pleasure of dealing with infraredi team and it was an amazing experience. They are very communicative and committed to solving an issue. Taking an extra few steps to leave the customer satisfied. Super thankful!

This company is stand up extremely reliable and professional. Unfortunately the infraredi wrap did not work as indicated but I received immediate support and a replacement asap and ultimately a full refund to ship devices back to the company. I will definitely re-purchase with this company. Diane

I have been impressed with the Infraredi's customer service since I bought my first purchase from them. I ordered their Flex mini panel and I loved it but unfortunately had to return it because it was a bit too big to take with me travelling. Within a month I sent it back and the whole refund went very smoothly. They responded to my emails and my concerns quickly and professionally and got my refund within a few days. I have since bought the Micro instead and take it with me wherever I go. Very much recommend this company!

I completed my order easily but after a few hours I found out another family member had purchased the same item. I immediately contacted Infraredi to have my order cancelled. Within an hour I received a response that this was done and a complete refund would be made.
I was very impressed with the quick response to all my other emails. I will definitely order from this company again.