Somehow my credit card was charged by this company and 4 others so I emailed them and requested my money back due to fraudulent activity. They were very quick to respond and quick to come to a resolut... ãã£ãšèŠã
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This is scam at first i thought it was real I placed and order but never came n they keep on deducting money
I started receiving emails of an account made( not sure how) and charges being made from my account. When I reached out to customer service they refunded my account and deleted the account I am not s... ãã£ãšèŠã
The response to this situation is quite commendable and although I am quite upset that I was ushered into a membership that I had no intention of starting nor knew about. When trying to order a Matebo... ãã£ãšèŠã
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ãã®äŒæ¥ã®Trustpilot å©ç𿹿³
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Estafa no te devuelven nada
NO Me ayudaron a resolver mi problema
Exception
It took a lot of effort for my issue to be resolved to my satisfaction. I do like how quick the response time was when using the chat and emailing customer support. My issue is currently being addressed and corrected.
Esto es un robo dicen una cosa y eso noâŠ
Esto es un robo dicen una cosa y eso no es aparte hacen pagos sin tu consentimiento entonces no les recomiendo esto es fraude
Made he experience very easy!!!
Nela
Nela was very helpful and one of the most professional people in assisting me in my case
I canceled this subscription
I canceled this subscription. I was charged twice after my subscription was canceled. I received response within minutes of the unwanted charges on my account that were charged after my cancelation. They've assured me my account was now canceled. I'm hoping those charges will be credited back to my account. I will say they responded quickly with my dissatisfied response.
i do not know how i even got enrolled
Scam website
Scam website, was unable to receive my subscription amount back. They then sent me this in an email
Hello Amber ,
Thank you for taking the time to share your honest feedback with us. We genuinely appreciate it, and we understand that there may have been some confusion regarding how our subscription system works, and we apologize for any misunderstanding this may have caused.
After a thorough review of your account, we found that a subscription was initiated and later canceled. As outlined in our terms of service, our trial period offers limited access and automatically transitions to a full membership if not canceled within the trial window. An email notification was sent at the time of registration to clarify this procedure.
As a gesture of goodwill and in recognition of your concerns, we are prepared to offer you a full credit of your membership fees which we consider as the best resolution at the moment. As part of our policy, we kindly ask that reviews be deleted before issuing credits. This step is essential because, unfortunately, weâve had many instances where customers did not update their reviews after receiving credits. This can unfairly affect our brand's reputation, even though we have resolved the issue.
In light of the steps weâve taken to resolve this issue, we kindly ask you to consider removing your public comments or reviews, as they can continue to impact our platform even after the matter has been addressed.
"IMPORTANT: Please note that the deletion of the review serves as vital proof presented to our Payment Department to ensure your credit is processed within 5-7 days depending on your bank's processing speed."
We truly appreciate your understanding and cooperation. Once the review is deleted, we will promptly process your credit, which will be received within 5-7 business days.
My reply
Nope I'll leave my current review just as it is, Especially for $10 this is blackmail just so you know. You can keep the money you stole from me. If just one person doesn't get their money stolen than the ten dollars you stole from me was worth it.
I left my review at 0 because it's a scam don't do it.
Good services
Once I submit this review I hopeâŠ
Once I submit this review I hope everything gets processed as promised. Thanks for your help.
Good communication!!
I have been charged 3 times for unauthorized charges
Emilia was very helpful in refunding my account but i need to be refunded for all and cancelled from your data base moving forward
Thank you
The feedback they give.
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